Regal Pawtraits Arvostelua 

Vastaus yritykseltä Regal Pawtraits

14.5.2024

We're sorry to hear about your negative experience, although we couldn't find your order in our records. Ensuring the satisfaction of our customers is our top priority, and we're disappointed to learn that you encountered difficulties with your canvas order.

We strive to provide excellent service and promptly address any issues that may arise. If you could kindly provide us with more details about your order, we'll investigate the matter further and work to resolve any errors that occurred.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Please don't hesitate to reach out to us directly with your order details, and we'll do our best to assist you.

Vastaus yritykseltä Regal Pawtraits

14.5.2024

Hi Troy,

I've sent you the HD digital version of your portrait over email :)

We apologize if there was any oversight in our previous communication due to the busy holiday season. It's possible that our automated email with the approved proof may have been missed or filtered into your spam or promotions folder.

We're committed to ensuring that all our customers receive the assistance and information they need in a timely manner, and we'll take steps to improve our email delivery and communication process to prevent similar issues in the future.

We appreciate your understanding and patience, and we're here to assist you further if you have any other questions or concerns. Thank you for giving us the opportunity to address this matter, and we hope you enjoy your digital portrait.

Regards,
Cecilia

Vastaus yritykseltä Regal Pawtraits

14.5.2024

Monica,

We appreciate you taking the time to share your experience, although we're disheartened by the omission of certain details.

Firstly, we want to clarify that while a tip option is available during checkout, it is entirely voluntary, and no customer is under any obligation to leave a tip.

Furthermore, it's important to note that when you initially contacted us with your request for changes to the proof, we were more than willing to assist. Throughout our correspondence, we made every effort to accommodate your requests promptly and professionally.

Each time you sent a new photo for your portrait, we diligently created a revised version, a process which typically takes 1-3 business days per revision. Despite our commitment to meeting your expectations within these reasonable timeframes, it appears there was a misalignment in understanding regarding the revisions. However, we regret that we were not provided with specific details regarding the changes you desired.

Additionally, we reached out to you in a timely manner via Messenger to address your concerns, but we encountered a lack of cooperation and faced rudeness, including threats of public bad reviews on BBB and trustpilot.

We take pride in our commitment to customer satisfaction and ethical business practices. While we understand that misunderstandings can occur, we cannot condone or engage with coercive behavior.

We remain open to resolving any outstanding issues and welcome further discussion to ensure your satisfaction. Please feel free to contact us directly so we can address your concerns comprehensively.

Thank you for your understanding and for bringing these matters to our attention.

Vastaus yritykseltä Regal Pawtraits

14.5.2024

Hi PierLuca,

We sincerely apologize for the inconvenience you've experienced with your order delivery. It's deeply regrettable that your portrait was sent to the wrong address, leading to further complications with its return to us.

Please know that we take your concerns seriously, and we're actively working to address the issue and ensure a satisfactory resolution.

We've initiated a full refund for your order to rectify the situation and acknowledge the inconvenience you've faced. Additionally, we're enhancing our communication channels to prevent similar occurrences in the future.

Your feedback is invaluable to us, and we appreciate your willingness to update your review upon resolution. Please reach out to us directly with your order details so we can prioritize the resolution of this matter for you.

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We're committed to restoring your trust and providing you with the quality service you deserve

Vastaus yritykseltä Regal Pawtraits

14.5.2024

Nicki,

We're deeply sorry to hear about your experience and the frustration it has caused. We understand the importance of receiving orders in time, especially when they're intended as gifts.

Upon reviewing the shipping details provided by FedEx, it appears that delivery was attempted at your address, but unfortunately, it was unsuccessful due to your absence. We apologize for any inconvenience this may have caused. You can see that delivery was attempted by Fedex and not done because of your absence here: https://www.fedex.com/fedextrack/?trknbr=787393266668&trkqual=2460283000~787393266668~FX

We want to assure you that we shipped your order to the correct address as requested. However, we understand that this doesn't change the fact that you did not receive your package as expected.

In light of the situation, we have already processed a full refund for your order to address the disappointment you've experienced. Please accept our sincerest apologies for any inconvenience caused.

If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.

Vastaus yritykseltä Regal Pawtraits

14.5.2024

Matt,

We're glad to hear that you finally received your order and that the piece itself meets your expectations. We apologize for the inconvenience caused by the delayed status update on our website, which was due to a technical error.

Regarding the scam allegation, we assure you that we are a legitimate business dedicated to providing quality products and services. We understand your frustration, and we apologize for the lack of communication.

Please know that we take your feedback seriously, and we're actively working to address the issues you've raised. We're committed to improving our communication channels and ensuring a smoother experience for our customers in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.

Vastaus yritykseltä Regal Pawtraits

14.5.2024

Diedre,

We understand the frustration caused by the lack of communication and apologize for any inconvenience. During the holiday season, we experienced an unexpectedly high volume of inquiries, which led to delays in our response times.

Upon reviewing your order, we see that your proof was approved on December 7. However, we regret to inform you that by the time we received your address update request on December 14, your order had already been shipped. Unfortunately, we were unable to change the address at that point.

Please know that we take your feedback seriously, and we're actively working to improve our communication processes to ensure a smoother experience for all our customers.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.