Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Yrityksen tiedot
Yrityksen kirjoittama
Refurb Xpress is a UK-based refurbished technology retailer specialising in premium refurbished smartphones, tablets, smartwatches, audio accessories, gaming devices, and everyday tech products. We help customers upgrade to high-quality devices at smarter prices without paying full retail cost. Our range includes popular refurbished Apple iPhones, Samsung Galaxy phones, Google Pixel phones, iPads, tablets, AirPods, smartwatches, and other trusted tech products.
Every device sold by Refurb Xpress is carefully checked, cleaned, tested, securely packed, and prepared for everyday use before dispatch. We focus on giving customers a reliable and affordable way to buy premium technology while supporting a more sustainable approach to electronics by reducing unnecessary e-waste. Buying refurbished tech is a smarter choice for customers who want great value, trusted quality, and a lower environmental impact.
At Refurb Xpress, customer confidence is important to us. We aim to provide clear product information, fair pricing, fast UK delivery, secure packaging, and helpful aftercare support. Whether customers are looking for a refurbished iPhone, Samsung phone, tablet, Apple accessory, gaming console, or other tech product, our goal is to make the buying process simple, transparent, and reliable.
We are committed to building trust through honest service, professional device preparation, responsive customer support, and a smooth shopping experience from order placement to delivery and aftercare. Refurb Xpress is here to help customers buy smarter, upgrade better, save money, and make more sustainable choices when purchasing technology in the UK.
Yhteystiedot
Suite 5009, 38 Montgomery Rd, Castlereagh, BT6 9HL, Belfast , Yhdistynyt kuningaskunta
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
I went for a refurbished Samsung Galaxy S23 because buying new wasn’t really worth it for me. The phone was delivered in good condition and it has been working well so far. Overall I felt it was good value for money and would happily order from Refurb Xpress again.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Thanks Gareth, we’re pleased to hear your Samsung Galaxy S23 arrived in good condition and is working well. It’s great to know you found the refurbished option good value for money, and we appreciate you choosing Refurb Xpress.
I wasn't sure if I should get the iPhone 15 Pro or a different model so I contacted them before ordering. The team responded to me quite quickly and explained the differences in plain English. I went with the iPhone 15 Pro and it’s been exactly what I needed.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Thanks Clive, we’re glad our team could help you choose the right model before ordering. It’s great to hear the iPhone 15 Pro has been exactly what you needed, and we appreciate you choosing Refurb Xpress.
Ordered an iPhone 16 Pro. Arrived the next day. The phone was in good shape and was easy to set up and clean. The packaging was secure and the process was very simple.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Thanks William, we’re glad your iPhone 16 Pro arrived quickly and was easy to set up. It’s good to hear the phone condition, packaging, and overall ordering process met your expectations. We appreciate you choosing Refurb Xpress.
The next day my order came as promised. The tracking updates were clear and the phone arrived well packaged. The ordering and delivery were both easy.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Thanks Lucy, we’re glad your order arrived the next day as expected and that the tracking, packaging, and delivery experience all went smoothly. We appreciate you choosing Refurb Xpress.
Also known as G&I International Ltd this company is badly organised. I ordered an Apple Pencil from them with Royal Mail 24 delivery.
It arrived five days late and after I had left the country. It also arrived in just a plastic bag hardly appropriate for an Apple Pencil.
Refused to take responsibility for this. Made me pay for postage to send it back. Wanted it sent back in a box with loads of labels on that they never used themselves.
What made it worse is that they were completely unclear as to where I should return it to. Return label provided had an incomplete address on it Manchester and then they said a shipping address was in Bolton. But have not yet said which it should go to
Best to avoid them. Will just cost you money. Still waiting for my refund and my postage back
And if you try to message them as they suggest below you get this auto reply back. Need say no more
“Sorry, a policy is in place that prevents your message from being sent.”
They have been sent order details but claim they have no knowledge of me despite my having Several weeks of correspondence with them through the Amazon website. Just gets worse and worse
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
We are sorry to read this review. After receiving the details provided, we have searched our order records, return management system, and customer records using the name, email address, and reference number supplied, but we have not been able to locate a matching order or return case.
We take all customer concerns seriously, but we need a valid order number or proof of purchase so we can investigate this properly. Please contact us directly with the correct order confirmation or marketplace order ID, and our team will review the matter further.
Bought a Google pixel 8 on back market. 'excellent condition' apparently. Except the charging port doesn't work properly. Don't believe them when they say they complete all the necessary checks. They don't.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Hi Adam, we’re sorry to read about your experience with the Google Pixel 8. A device sold in excellent condition should meet the expected standard, including a properly working charging port, so we understand your frustration.
We take quality concerns seriously and use feedback like this to improve our checks and customer support process. If this matter has not already been resolved, please contact us at (info@refurbxpress.co.uk) with your order details so our team can review the case and assist further.
Bought a phone from this company and it arrived in ‘perfect’ condition. Just after a year in the battery completely dies and the phone says it is unverified. When I take it to the Apple Store to be fixed they inform it can’t be because the screw holes have been sanded over. Don’t use this company.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Hi Anna, we’re sorry to read about your experience. A device sold in “perfect” condition should meet the expected standard, and we understand how frustrating it must be to face battery and repair-related concerns later on.
We take feedback like this seriously and use it to improve our quality checks and aftercare process. If this matter has not already been resolved, please contact us at (info@refurbxpress.co.uk) with your order details so our team can review the case properly and advise on the next steps.
Avoid the headache of having any dealings with this company. I wish I'd done my research before using them. They sent me a faulty phone then when I tried to return and get a refund which was down by track and trace and was signed for by someone and photo of proof of delivery, yet tried to claim they hadn't received it. Absolute scammers. Luckily Amazon were able to intervene to get my refund.
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Hi Ewan, we’re sorry to read about your experience and understand why this was frustrating. Even though your refund has now been processed through Amazon, the return handling and communication clearly did not meet the standard we aim to provide.
We take feedback like this seriously and will use it to review our return process, tracking checks, and customer support handling. Customer trust matters to us, and we’re sorry this purchase left you with a poor impression of Refurb Xpress.
Ordered through Amazon, Samsung Galaxy S23 5g phone. Arrived three days ago in perfect (as new) condition, so far everything working fully. Very pleased with purchase and can't understand the negative comments on here, obviously much luckier than the previous 5 reviews.
21. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Hi John, we really appreciate your feedback. We’re pleased to hear your Samsung Galaxy S23 5G arrived in excellent condition and is working well. It’s great to know you’re happy with your purchase, and we hope you continue to enjoy the device.
If I could give a lower score than 1 i would I placed an order for my mum on 22nd of August 2025 for a black apple iPhone 13 the payment went through for £259.00 and we patiently for the waited over a week then was checking my email to see any updates and I was getting inaccurate information so I decided to look into it further and googled the company this number keeps appearing 07392569183 I have rang this number like 5 times and keeps going to voicemail I left numerous voicemail still no response and I still don’t have the phone which I paid for I won’t people to know if they don’t already this is a shocking fraud app that needs action taking against I was informing the police but they want to know names and other details which I don’t have
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Hi Kyle, we’re sorry to read about your experience and understand how concerning it must have felt to wait for an order without clear updates.
This is not the level of service we aim to provide at Refurb Xpress. We take order communication, delivery updates, and customer support seriously, and feedback like this helps us review and improve our process.
If this matter was not fully resolved, please contact us at (info@refurbxpress.co.uk) with your order details so our team can look into the case properly and assist further.
⭐ (0/10) - The worst experience I've had. Refurb Xpress is truly awful. I bought a refurbished phone from them that started heating up after only four weeks. The battery swelled and even cracked the screen—I was worried it was going to catch fire. When I contacted them about this serious safety issue, they agreed to take the phone back to "investigate." What followed was four weeks of near silence. I had to repeatedly chase them for any kind of update. Their communication was terrible, and I was left in the dark the entire time. In the end, I had to get Amazon involved to finally get a resolution. It was only because of Amazon's intervention that I finally got my refund. Save yourself the immense stress and hassle, and buy your phone from literally anywhere else.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Hi NC, we’re sorry to read about your experience and understand how concerning the issue must have been, especially with the battery and screen.
We’re glad the matter was ultimately resolved and your refund was processed, but we also understand that the communication during the investigation should have been clearer. At Refurb Xpress, customer safety, product quality, and proper aftercare are very important to us, and feedback like this helps us review and improve how such cases are handled.
We sincerely apologise for the stress and inconvenience caused.
THE PHONE DID NOT WORK AT ALL, THE RING TONE OR THE PERSON PHONED COULD NOT BE HEARD. THE APPS COULD NOT BE TRANSFERRED, THE EMAILS COULD NOT BE USED AND WHATSAPP COULD NOT BE TRANSFERRED. ORDERED FROM AMAZON, DO NOT BUY, DO NOT BUY WARNING DO NOT BUY. £295 PAID FOR RUBBISH.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Refurbxpress
Hi Annat, we’re sorry to read about your experience. A phone should arrive fully functional and ready to use, so we understand how disappointing and frustrating this must have been.
At Refurb Xpress, device quality and customer support are extremely important to us, and feedback like this helps us review where our checks and aftercare process need to be stronger. If this matter was not fully resolved through Amazon, please contact us at (info@refurbxpress.co.uk) with your order details so our team can review the case properly and assist further.
Do not touch this fake company. It’s a scam. I have phoned the place where they are meant to be based and they don’t exist. £104 for a phone gone down the drain.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
