Pilatesflo Arvostelua 310

I believe they are scam artist claiming the refund process has trouble for 2 months ! Never shipped no response lying !
Ai response saying the same thing 8 times
Do not buy

This company is full of red flags. You can only email them. No way to call. Not even automated emails back. I gave them 5 business days to get back to me. Now I’m leaving a review. I ordered a Pilates board on March 26th, and have received no order updates, not even an apology or message that it may be on back stock. I have to look through my order and I check it daily. Still hasn’t been shipped. Then on top of it, I get charged $149 for a yearly subscription for the app. I haven’t even used the app because I DON’T HAVE MY BOARD. And like all the other reviewers are saying, it was an unauthorized subscription. There is nothing in their fine print that mentioned it. It’s a deceptive business. Order #260637

Saw that someone posted a few days ago that the company was withholding their refund. SAME THING HERE! I will say that they were good about letting me know they received the returned item, but since, they haven’t issued my refund and I’ve been waiting since mid-February too. This company is a joke & honestly a scam.

The company was very accommodating to my needs. Excellent communication and customer service.

I should've come here before ordering a Flo Reformer. No shipping in site, so I asked for it to be cancelled. I've gotten a total run around, then yesterday, I was charged an extra $138 for an app I never wanted or will use. Still no reply on my requests for a refund, so I'm out almost $300 for nothing. It's a scam & I'll be contacting the Better Business Bureau to file a formal complaint. I'm beyond pissed!

I initially enjoyed my reformer when it came last week, so much that I went back last week and ordered a mat and ball. However I woke up to a charge on my account this morning after only getting my reformer last week and it has only been 6 days TODAY in the app and I was charged a subscription fee, total of $136.74 ($129 plus tax). When emailing about 1. Canceling a subscription I didn’t subscribe to 2. It had not been 14 days since I downloaded the app, I received a bot email back saying here was the link to unsubscribe and that I could not be refunded. Also, when I unsubscribed I didn’t get a confirmation email (yes, I checked my junk mail). Which makes me think they could do it again, which is fraudulent. I am so very disappointed because I really enjoy my reformer and hoping the items I ordered last week ship, but don’t plan to buy from this company again. I never typically leave reviews but this has made my morning challenging to wake up to.

Worst experience ever!
I ordered a reformer on March 1st with a promised 7-day delivery, but it never arrived. Customer support couldn't provide any updates on its status or location, so I requested a full refund. Despite my firm cancellation, they repeatedly tried to offer other options.
Weeks later, they informed me the item was stuck at the US-Mexico border and tried to ship it anyway, offering gift cards to get me to accept it.
This has been the worst experience ever, and I strongly don't recommend anyone buying from this website.

Absolutely terrible customer service! When you buy your machine it automatically starts a “14 day free trial” which is automatically added at checkout the free trial then activates automatically from the day you purchase it. Then 14 days later with absolutely no warning or prior knowledge even without using the app it charged my account a $185 fee. No email confirmation or anything to let you know about this. Reached out to customer support multiple times to receive a refund and apparently there is nothing they can do about it. Would not recommend buying from this brand. Seems like a scam. Order number: 231487

quick response, good solutions offered

I recently purchased the reformer and after 14 days they charged me for the app which I never approved. I requested a cancelation/refund within 24 hours of the first charge but they have not given a response even after 3 days. This is really fraudulent practice. Please be aware of this before making a purchase from them. I would really like a refund for the app.

I signed up for a 29.99 monthly subscription and they are charging me 149.99 a month. There is no place on my account to change this subscription or how to refund my product. Very disappointed.

Absolute garbage. Not only is the reformer itself a piece of plastic junk, they also stole $150 from my account for an unauthorized subscription of an app! I never ordered a subscription and would never pay that much for an app! Every email I get says that they will escalate it to a human and nothing ever happens. Just disgusting to do this to customers.

Customer service was amazing !!! I cannot wait to receive my new reformer !

I have been emailing Hello@PilatesFlo for several days with no response. No sign of my studio reformer being shipped. The order also included a 3-mo trial for the app. I was immediately charged and auto-signed up for the $150/mo app membership. I am extremely unhappy and can’t even get them to respond to cancel the entire order. (Order 248145 & 261285)

Order Number: 258301

You get a 14-day "free trial" with their app that
apparently starts the day you purchase the equipment. So your free trial begins when you don't even have the equipment or the app downloaded. Based on their FAQ, they make it seem like the 14 day trial starts when you download the app. They will automatically charge your card for the app without notice.

I emailed their team and continue to get an AI response that says they cannot offer refunds on apps and per their policy, the free trial begins at the date of purchase. I asked to see where that policy is for consumers to read. Their response was that it's not currently published on their website or in their FAQ. They claimed it is clearly stated at check out and my screenshots tell a different story. Talk about DECEPTIVE practice. Do not purchase with these people.

I placed an order 03/09/2026 for a reformer. I was to receive free a 30 day subscription to the app, instead they billed the account I used to purchase the reformer, which I have yet to receive. It has been impossible to call them or to have anyone contact me about my undelivered order or the refund of this Pilates App Subscription (that was to be free for 30 days).
Update on this matter:
I have received a response to my review and a refund is in the process of being processed. The Reformer is still being made and no date of delivery has been set. But the good news is that someone has answered my complaint. So maybe they do care about the people that purchase their products. Thanks for the timely attention to this issue.

I placed an order weeks ago and have received no update regarding when it will arrive. I’ve reached out multiple time via email and chat on their site but nothing. I should have read reviews first and plan to call my bank and dispute this charge immediately as this is clearly a SCAM. Now that I am reading reviews, I see that they send the same generic response to everyone claiming they want to help but need an order number which most people don’t post on a review. Here is my order number #244050, although I am sure they never actually get back to anyone anyway. Very disappointing

It is a scam. The product is cheaply made. Worse, they charge you a recurring subscription fee for the "app." There is no customer service.

Atrocious. Still waiting for my refund. You should be ashamed of yourselves. @jeffadams what happened to “monitoring my refund closely”? That was on Tuesday! Still haven’t gotten an email saying I’m being refunded.