Casino Arvostelua 

2 165
•
TrustScore 3.5/5 tähteä

3,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... Näytä lisää

Saanut 4/5 tähteä

Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... Näytä lisää

Saanut 5/5 tähteä

Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... Näytä lisää

Yrityksen tiedot

  1. Kelloliike

Yrityksen kirjoittama

Welcome


Yhteystiedot

3,4

Keskitasoinen

TrustScore 3.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,4

Kaikki arvostelut

(2 165)

2 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

DONT USE.

Ordered watch came within a couple of days. Immediately wanted to return it but found company closed. Won't get money back. WHY take my order.

17. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

website shows they are unavailable

Retturned my watch as it was not as shown on the picture.
Kept on messaging them for refund and yesterday when tried message them on the website it states shop currently unavailable.
Have they ceased their business or what??

16. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Closure of company

Purchased an item no problem, returned it to exchange, sent a photo of new order, they then sent back the original purchase.
Sent an email 16/1/25 they responded told us to print tracking label, went to do that as directed , no label available emailed again and company now closed down.
Feel they stalled my order as knowing they were closing down.

In fairness lots of info how to claim of Credit card etc, suppose I at least got my original purchase back.
Other customers are going to be out of pocket.

16. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ceased Trading

This company has today, 16th January 2025 ceased trading. The website is offline and email sent to their help at address returns an auto reply confirming they have ceased trading

16. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great seller

Great seller, great product. I ordered two watches from here.
Great service, quick turn around and beautiful watch with good saving.
Very happy customer - thank you!

18. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered a watch on the 3rd jan it…

I ordered a watch on the 3rd jan it came the 6th jan it had a crack in the screen from delivery I sent it back the 7th and received my replacement on the 10th the company was so helpful with returns and keeping in touch I’m so happy with my watch it’s beautiful and the service was excellent and super fast turnaround thank you again for your help. The quality of the watch is amazing too. Thank you

3. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Appalling, avoid at all costs

Appalling. Vivienne Westwood watch bought as a Christmas gift arrived not working. Was told they don't check watches before shipping. Told me to go and get the battery changed but they would only reimburse up to £10. You can't speak to them on the phone as the number is disconnected.

25. joulukuuta 2024
Oma-aloitteinen arvostelu
Casino-logo

Vastaus yritykseltä Casino

Hello Mike,

Thank you for sharing your review. We wanted to address your concern and clarify regarding the wrong assumption.

We have provided you FREE return label for your convenience and explained the circumstances surrounding the issue. Specifically, as mentioned:

"There is a possibility that the item may have remained in various warehouses for an undetermined amount of time before being picked up by dispatch and shipped to you. Due to the high volume of watches we ship daily (hundreds), we are unable to check each watch individually before dispatch."

We have made every effort to assist you in resolving this matter, including offering options such as a watch replacement or reimbursement for a battery from a jeweller (with a full refund of the battery fee ranging from £10 to £15).

We are genuinely disappointed that a review was submitted while we were actively working to resolve the issue.

To expedite the resolution, we kindly ask that you reply to our messages at your earliest convenience. Your cooperation will help us address the matter promptly.

Thank you for your understanding.

Regards,

Atefia Casino

Saanut 2/5 tähteä

Battery died in 2 months.

15. kesäkuuta 2024
Casino-logo

Vastaus yritykseltä Casino

Hello Pooja,

We are very sorry to hear this.

We would be happy to replace your watch.

If you have an order number, please don’t hesitate to email us at help@realwatchcompany.com. We’ll be delighted to assist you further.

Best regards,

RWC Team

Saanut 5/5 tähteä

Wow, wow, wow

Wow, wow, wow. My husband's watch arrived this morning by Royal Mail. The watch is absolutely amazing!!!!!! Real Watch Company you are sheer class, thank you so much, from ordering to delivery been outstanding. I will be definitely ordering a watch for myself, oh yes!!!!!!!! If I could give you 1,000 star rating it would not be enough. Thanks again.

11. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Paid for guaranteed quickest delivery…

Paid for guaranteed quickest delivery time .Watch still arrived late I had to order another watch from a different website Which did arrive on time The watch box was also very rough and worn second hand looking and the protective plastic around the watch inside the watch box was roughly put on and definately didn't look like a new watch.
I would definately not reorder or recommend this company. Extremly disappointing as the watch was ordered as a gift.

9. kesäkuuta 2024
Casino-logo

Vastaus yritykseltä Casino

Hello Pauline,

We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it must have been, especially as this was meant to be a special gift.

To address the delay, we contacted the courier as soon as we were made aware of the issue and reported the delay caused on their end. While we strive to ensure timely delivery, occasional delays beyond our control can unfortunately occur, and we are truly sorry for this.

Additionally, we regret that the condition of the watch box and packaging did not meet your expectations. Please rest assured that all our watches are new and inspected before dispatch. However, we take your feedback seriously and will investigate this matter further to ensure improvements are made.

We have also sent you an email to make up for your experience, as we value your trust and satisfaction. Please do check your inbox, and feel free to reach out to us if there’s anything further we can do to assist.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Kind regards,

RWC Team

Saanut 1/5 tähteä

Watch was never revcived and no update…

Watch was never revcived and no update when asking about delivery

15. marraskuuta 2024
Oma-aloitteinen arvostelu
Casino-logo

Vastaus yritykseltä Casino

Hello Fletchkm,

After thoroughly reviewing our records, we could not find any details of your order or any email received from you. Could you kindly confirm if the watch was purchased from our store? We recommend checking the order confirmation email you received, as it might have originated from another company.

If you have the order number, please feel free to email us at help@realwatchcompany.com, and we will be more than happy to assist you further.

Best regards,

RWC Team

Saanut 4/5 tähteä

I bought a Michael kors watch

I bought a Michael kors watch, the pin came out after wearing it once. I returned it to get another and the pin has come out of this too so I got it fixed.

18. toukokuuta 2024

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