Casino Arvostelua 

Zelo slaba izkušnja s Casino.si. Med igranjem so se pogosto pojavljale napake, zatikanje igre in težave z delovanjem, zaradi česar sem izgubil zaupanje v vašo platformo.

Ko sem želel urediti svoj račun in rešiti težavo, nisem dobil občutka, da vam je za uporabnika resnično mar. Namesto enostavne rešitve sem imel občutek, da je vse skupaj nepotrebno zapleteno.

Razočaran sem nad celotno izkušnjo. Uporabniki pričakujemo pošten odnos, stabilno delovanje strani in hitro pomoč, ne pa dodatnih težav in občutka nemoči.

Upam, da boste kritiko vzeli resno in izboljšali odnos do svojih uporabnikov.

Casino mora še veliko delati na izboljšavi. Glede odgovornega igranja: omejitev vplačil ne ponuja. Računa ni možno zapreti, možna je le samoprepoved. Če se igralec odloči za odmor, lahko to kadarkoli prekine z enim samim klikom. Prijavil sem 2 težavi, ki po 3 mesecih (prva) in 8 dneh (druga) še nista rešeni. Promocije vsem igralcem niso na voljo, operater ne ponudi prepričljivega razloga zakaj, niti ne ponudi kompenzacije v vmesnem času dokler se težava ne razreši. Izbor iger bi lahko bil veliko boljši. Zaenkrat zelo slaba izkušnja.

The casino still has a lot of work to do to improve. Regarding responsible gambling: it does not offer deposit limits. It is not possible to close the account; only self-exclusion is available. If a player decides to take a break, he can cancel it at any time with just one click. I reported two issues that still have not been resolved after 3 months (the first one) and 8 days (the second one). Promotions are not available to all players, and the operator does not provide a convincing explanation why, nor do they offer any compensation in the meantime while the issue is being looked at. The game selection could be much better. So far, it has been a very poor experience.

Everyone deserves a second chance – excellent responsiveness and great promotion!
​I admit I was a bit too quick to give them the lowest rating at first, but everyone deserves a second chance. The team apologized nicely and successfully resolved the issue, which I truly appreciate.
​I also think their promotion is great: if a new player registers and both of you make a deposit of at least €25, you get a promo gift. Because of this, I can't give them all the stars for Transferring money to your account is very slow.