Ramsay Health Care UK Arvostelua 

I had surgery booked and arrived only to have it cancelled on the same day as the
anaesthetists declined to carry it out due to an underlying health condition. This was despite it being given the green flag by a different anaesthetists during my pre-op assessment.

In the Kettering hospital the ENT surgeon only offers 1 day a month of surgery and there are only 2 days of anaesthetists appointments per week. Even the NHS has better offerings!

Everything is so inefficient too, by pen and paper and trying to phone and get through to an actual person is so difficult.

If you're going to use a private hospital avoid this one.

I'm really really mad at the way I've been treated.

Had my left hip replaced 17/9/24 at the oaks hospital Colchester. My op was nhs funded. My surgeon mr Massa was brilliant. On the ward the staff were brilliant especially nurse Gabriel she has an amazing personality and put me at complete ease. The care I received was great from arriving to being discharged

In October last year I was sent an appointment for this year. I rang up to rearrange it today only to be met with incredulity as the consultant had left some time ago and there was no such appointment "my love". I asked if there was any indication that the hospital had contacted me to let me know, and, no, "my love", there wasn't. No apology or anything. Just so glad I found out before I made the trip across county, "my love"!

The response that the hospital has given to this complaint is simply incorrect and I have the letters to prove it. In October last year the consultant who has now left arranged a review this September for various tests to be done. The rationale for this is set out in her letter and appears as valid now as it was last September. This is the appointment which is the subject of this review. She at the same time arranged a scan which, as I recall because of her absence, was reviewed by another doctor, who did indeed discharge me from HIS care, not the hospital's and not the care of the first and principal consultant. The hospital's response is alas another example of a slovenly and incomplete grasp of the facts, with which I became all too wearily familiar whilst their patient. It would be nice to know why the tests ordered last year are now deemed no longer necessary as the October letter makes clear that they were quite independent of the scan result. Do I hope for too much, however?

A private appointment was arranged for my unwell and elderly father at Ramsay Oaks Hospital, Colchester CO4 5XR on July 10th 2024 at a fee of £150 which was paid at the end of the appointment.

The appointment was made as my father had a private MRI scan carried out by another hospital on July 1st 2024 which raised concerns over a lesion on his lungs and suggested further evaluation.

My father made an appointment with his local GP who simply glanced at the two A4 pages detailing the MRI scan and prescribed Co-codamol and Amitriptyline which completely knocked him out and made his speech incoherent. This was not acceptable, thus a private appointment with Ramsay Oaks Hospital was made.

At the appointment the doctor read the MRI report and emphasised further evaluation was necessary as the report advised. The doctor gave my father and I the option to have more tests done at Ramsay Oaks Hospital or said she would arrange for a fortnight referral with the my fathers own practice due to the concerns raised by the MRI as to a malignancy.

We were advised the cost of having all tests done at Ramsay Oaks would be "thousands", plural. I suggested that we proceed by arranging the fortnight referral via the NHS and in the meantime we have "a" blood test carried out at Ramsay Oaks. "We can do it now" replied the doctor. We then paid the £150 consultation fee and after a half hour wait, one blood sample was taken and we left the hospital.

The following day, July 11th 2024, the doctor called myself and advised she had called my father and explained his blood test had showed many abnormalities including high calcium and he must go into hospital straight away. Firstly I must collect a letter marked AMSDEC from her normal surgery and then present my father at the AMSDEC department of Colchester General Hospital. This was done and my father was admitted to the General Hospital on the same day.

A subsequent CT and PET scan showed my father had a lung malignancy, Multiple Myeloma of the thoracic spine which appeared to have metastasised to one side of his ribs and also some fluid on his lungs. A further 3 hour MRI was performed at the General Hospital and two hours after this was completed a doctor appeared at my fathers bedside to advise any therapy offered would be on a palliative care only basis. Radiotherapy could be offered but it would probably do more harm than good at this stage and a terminal prognosis of two weeks to two months was given.

My father was discharged from the General Hospital on the afternoon of Friday August 2nd 2024. By this time the family had arranged for a company to install a stairlift for him and the hospice had arranged for a special electric bed to be delivered and set up at fathers house.

The same day I opened some of my fathers letters, one of which was a statement only from Ramsay Oaks Hospital for £673!

I telephoned Ramsay Oaks credit control. At first I was advised that they would not speak to myself, thus I explained they had a problem as my father was very unwell. I was then informed an invoice would be posted.

On Tuesday August 6th the invoice arrived. Rather than one blood test which had been requested, the invoice listed EIGHT blood tests! Again I called credit control. I made clear I had asked for "a" blood test meaning one blood test. At no point had I asked for EIGHT blood tests. At no point had the doctor stated she wished to carry out EIGHT blood tests. I was only prepared to pay for one Standard Full Blood Count test.

I advised the invoice for EIGHT tests was equal to someone taking their car into a garage and asking for a oil and filter change and upon collection, the garage presented a bill for a major service, overhauling the brakes and changing the suspension. No one is going to stand for that.

Later that same day I received a call from credit control to advise the doctor was away until August 19th and credit control could not discuss the matter with the doctor until then. I explained this made no difference as I was only prepared to pay what I had asked for. One blood test.

On August 21st 2024, Ramsay Oaks credit control telephoned again to advise they had spoken to the doctor and the doctor had said all EIGHT tests had been agreed. This was not the case. At no time had I asked for EIGHT tests or been informed any more than ONE test would be conducted.

I then suggested to credit control that if they could produce a written agreement signed by my father or myself which advised EIGHT blood tests were ordered, I would pay the invoice. Otherwise I was only prepared to pay for the ONE test which I asked for.

I heard nothing more until September 10th when credit control phoned again. I repeated what I had said and was told the invoice could not be discounted. At this point I advised I was not prepared to enter into a he said/she said discussion and ended the call.

Hi just had my third cancellation at at Ramsay Rivers Hospital Sawbridgeworth with NHS CHOOSE AND BOOK last today at two hours notice, and have been waiting for over a year, two if I include the first Doctor who left because he only wanted to do the higher paid private work so I cannot recommend this Ramsay Rivers Hospital

Absolutely disgracefully treated at Euxton hall went for surgery and after all my obs seen consultant , physio, anaethasist, nurse and waiting three and a half hours prepped for surgery they cancelled it due to the fact I was at a nhs hospital three days prior to this with chest pains and even after they did a ECG X-ray and bloods at NHS hospital and came back all clear and after Euxton hall also did a ECG on day of operation and it came back all clear !! And now they are saying they have been in contact with me re this NO ONE has contacted me re this !!!

after having a very poor spinal operation by paul davies at new hall hospital salisbury which has left me needing to take pain killers everyday which i was not taking before the operation . before the operation i had pain down my right leg i know have far more pain down both legs and a lot more lower back pain i feel i was very poorly advised before the operation that i was not told this was a possible outcome . when i made a complaint to new hall they dragged it out for a long time saying the e mails got clogged up in the computer . do not believe the good reviews because they bloke the bad ones . they blocked my facebook page for leaving for leaving a bad review i have had other people private message me about similar experience about poor operations before they blocked me i would advise anybody to keep away from this hospital

Sent them an email which they never responded to and when I phoned up to try to arrange something that way they were more interested in data-mining me for personal information than they were in helping me. Not surprised they have so many 1-star reviews.

Outstanding patient care from my consultant and the endoscopy staff at Middlesbrough hospital for two recent endoscopies, Many thanks to all staff concerned with my treatment. Kevin Henry

One of their doctors, Professor Raine, was instructed to write a medico-legal report regarding my boyfriend's hearing loss.

The purpose of these reports is to defend the NHS's actions (more appropriately, inaction), but this comes at the cost of attempting to gaslight people. The report states he lost his hearing a long time ago, in his early childhood, when this was not the case; he gradually lost his hearing ability until it finally ceased altogether when he was in his early teens. He knows this, and everyone who knew him then knows this.

Despite this, the NHS remains steadfast in its belief that it was right, even though even one of its consultants had suggested that an MRI scan should have been conducted sooner to intercept the cyst. He even had a hearing aid in this supposedly deaf ear for some eight years after it was stated he supposedly lost the ability to hear. It is a nonsensical situation. Since when did the NHS have taxpayers' money to waste on a hearing aid for a deaf ear?

It is almost farcical that a stranger can draft a report on medical negligence, essentially asserting that someone's life is a fabrication and that what they went through did not happen. The emotional toll of such misrepresentation is immense. Health improvements will not occur whilst this is standard practice.

Dreadful experience with Dr Vidakovic at the Fitzwilliam Hospital earlier this month.
Both my appointments were rushed, not the full allocated length of time.
Dr Vidakovic appeared irritable and dismissive and wouldn’t answer the most basic of questions regarding my MRI results.
Despite communicating this to the hospital I’m now being put through a complaints process just to receive the results of an MRI I’ve already paid for.
An incredibly distressing experience.

I cannot thank Dr Ashok enough, I feel like she has given me my life back. At my first appointment she listened carefully and sympathetically to my symptoms. Her questioning was very thorough and she examined my joints carefully. She was very appreciative of the background notes that my GP had provided. Following her initial diagnosis, the medication she prescribed provided me with relief in all my joints quickly. She is now working to determine the most suitable ongoing treatment. I would highly recommend Dr Ashok to anyone suffering from joint pains.

Ramsey Clinic Blakelands.
I took my daughter for an exploration procedure today, she was scared and expressed her fear of needles over the phone and again in person to Doctor Hossain and the nurse. She was visibly distressed after being kept waiting, they did not explain the procedure, ask her any questions or attempt to reassure her in any way in lacking understanding and empathy. They were impatient and quick to abandon the appointment saying she had refused the procedure and moved on.
Additionally, her appointment was delayed by 1 hour and 30 minutes. Shocking bedside manner and not the way to treat a nervous patient.

Had a cataract removed as a private patient at Fulwood Hall Hospital within 2 weeks of enquiring. Absolutely brilliant from start to finish, Mrs Jain the consultant, Kate Nihil thé coordinator and all nursing and administrative staff all brilliant, highly recommend.

Lisa Burt absolutely brilliant thank you so much for all your help, you went Round the world to get me an appointment ha ha.

My husband Melvyn Gilbert had a total knee replacement on the NHS at Fullwood Hall Hospital done by Mr McLaughlan and the care and attention given was amazing, Staff, Food aftercare second to none, thank you all

Attended the Fitzwilliam Hospital for early morning cholocystectomy procedure in October. Prepped and ready with the anaesthetist ready to give general anaesthetic and consultant ready in theatre when someone realised they had lost my last set of blood tests and couldn’t carry on. Why had no one checked? Anaesthetist was asked to take more bloods, which he wasn’t happy with, mentioning his professional duty of care to his patient. Bloods were to be urgently turned round at local hospital at Peterborough and I was returned to the ward to wait for the results to come back. I eventually went for procedure at 2.30pm and pleased to say everything went well after the stressful situation I found myself in the middle of in the theatre prep room earlier. Consultant and anaesthetist were not pleased that this had been allowed to happen and I detailed all of this in a follow up to the Ramsay Group. This has not been acknowledged by them in any way and I’m sadly disappointed with this level of service. Having paid thousands of pounds to go private I’m not sure I received the level of care I’d expected when I paid for the operation and certainly not happy that mistakes had been made and not even received an acknowledgement from Ramsay Health

I had a full knee replacement 2 weeks ago (I’m 63 yrs old) at The River’s/ Ramsay Hospital, my consultant was Mr George.
From the very first consultation to my current Physiotherapy sessions, the treatment has been first class. Every single person I have met along this journey has been kind and caring, patient and understanding.
My treatment was NHS not privately funded so I consider myself extremely lucky to have had my operation at The Rivers, the care I was given has speeded my recovery.
If you are looking for private treatment I couldn’t recommend this hospital highly enough

Excellent experience having facet joint nerve block injections at the Winfield Hospital, Glos (via NHS). Very knowledgeable consultant and clear plan of action explained. The hospital environment was clean, well organised and friendly and the procedure has been very successful in reducing my chronic pain, with a longer term ablation planned for the future. Very happy to recommend the Winfield Hospital.

Firstly attended local hospital for MRI scan in October 2020 during Covid , did not receive the results until April 2021, all due to constant pain in legs and back, I made a private appointment at the rivers hospital in January 21, on consultation Mr Gul inspected my back, could see that I had spina bifida and scar, sent me for a scan a few days later, was informed a few days later problem was disc and that I would need bilateral branch block, this was done end February 21, did not work,over time everything has got worse, had another MRI done on NHS last summer, told that problem has been a tethered spinal cord, and also showed the October 20 MRI which also showed the tethered spinal cord, I was completely mid diagnosed by NHS, onto the rivers, I went there and paid approx 4K for consultation,,scan and surgery, but today I received a copy of letter from my doctors from the rivers dated the same day as my first consultation, all they have done is look up the NHS report following the October scan, and report those findings word for word, couldn’t even wait to look at the scan they sent me for, made a complaint,stated that yes, I have a tethered spinal cord that was shown on last summer scan, think he should have looked at all the scans not just read the reports, can clearly be seen on scans I had done before and after my visit to the rivers,,