Ramsay Health Care UK Arvostelua 

My review of Woodthorpe Private Hospital Mansfield Road Nottinghm

As soon as I drove into the car park I had my reservations, parking was horrendous, the car park was full and the spaces were small if your a large person or have disabilities you will struggle to exit your vehicle. It took me 10 mins to find a suitable parking bay, which i had to exit my vehicle "sideways. "
On entering the hospital, it looked small and confined. I spoke to the reception staff who were helpful and kind they explained where I should go
I arrived 10 mins early, which I thought was suitable and polite. On entering what I thought was the private wing I was booked in to see my specialist consultant, which cost. £250 I was told to wait in this small waiting room along with 5 other people, which seemed strange for a private hosipatal/wing.it looked more like a dentist waiting room. I waited 10 mins pass my allocated time, and asked one of the nurses, why my appointment which I was paying for, was late, she stated the doctor had a patient still inside his consultation room I explained to the nurse that I was not happy that I had paid 250 for a appointment and it was late . I told her the NHS could give me a delayed appointment, and that "was free." The whole idea of going private and paying is because you want a professional, polite service. This hospital was lacking on both counts
I waited another 10 mins when the doctor appeared and stated he was still dealing with a previous patient. I reminded him it was now 20 mins late he had a carefree attitude and did not seemed bothered that I had travelled for 90 mins to see him...in fact he was laughing with other staff members he was wearing rubber gloves and asking staff for some lube. So he could deal with the patient inside his consultation room. I thought his actions were totally unprofessional and embarrassing. After this, I went back to reception where there were no staff available to speak to.
I waited for a few minutes then a nurse appeared and asked to speak to the duty manager or head supervisor so I could make a complaint about the lateness.she informed me the person I needed to speak to was not available due to assisting with another operation of a patient and would be delayed . I was not prepared to wait any longer. It was a total sxxt show worse than any NHS or private hospital I had visited before. They wanted nearly 7 grand for an operation and consultation, which I was not prepared to go ahead with.
I did speak to Jenny Customer Advisor , who apologised again and stated I should not have been treated so badly. I said it was too late and would be making a complaint to their head office and give this location a terrible review..
Anyone thinking of going here and spending your hard earned savings
Don't there are better private hospitals elsewhere ..where you will get what you. Pay for, a polite, professional, great service from nurses and doctors
Which was totally lacking here ..

My son has been receiving neurological care through Ramsay Health Care. Following a recent seizure and hospitalisation, we were unable to get any response from his neurologist for over 20 days, despite multiple polite emails and phone calls.

After I raised concerns about the lack of continuity of care, the neurologist abruptly withdrew from my son’s treatment without warning or any onward referral, and has since refused all further communication. We have also been accused of harassment, despite our correspondence being entirely courteous and limited to seeking essential medical information. To make matters worse, Ramsay Health Care has now threatened to involve debt collectors over a bill that isn’t yet due.

Based on this experience, I would strongly advise against using Ramsay Health Care for neurological services.

As a BUPA patient and having experienced Nuffield hospitals we were very disappointed with The Oaks in Colchester. The Consultant was great, however the stay on the ward no so good. The room was freezing, they eventually brought along a fan heater. I went onto X and posted about the heating and the marketing guy, who also brought my partner back from theatre!! got the heating going. There was no shower hose on the shower, they wanted to discharge my partner too early as he was in so much pain and could not walk after his back op. I think the problem with the Oaks is it is used too much by the NHS and you do not get the private health experience you get with the Nuffield

Appalling care at Spring Wood Lodge Elysium. NHS funded bed, very poor value for money. Profit over care.

Zero understanding of autism, poor risk assessments, consultant lied, psychology provision chaotic/ poor from Dr Malinder Bhullar, who treated patient and carer terribly, name called carer and lied to complaints investigation. In other words totally unprofessional.

Complaints process ineffective. Quazi Haque, Elysium's Chief Medical Officer, not bothered/ failed to act when said appalling care was reported.

Poor reply from Ramsay Health Care UK below. I already stated that Elysium's complaints process is ineffective. Elysium is part of the Ramsay Health Care Group, so perhaps you should be interested in appalling care provided at Elysium?

The admissions forms to access an NHS referral are repetitive, messy and poorly thought out. They ask for repeated entry, across multiple forms, of the same information leading to a potential for errors and definite customer frustration.

The system needs to be more customer centered and joined-up.

Unfortunately I had the displeasure of meeting Dr Ben Holroyd at Mount Stuart Hospital on Monday 29th September 2025. After the visit it became quite clear he was just interested in whatever consult fee the NHS was paying him to see me. I was barely in 5 minutes before he rudely kicked me out refusing any help. His attitude and demeanour was rude and sarchastic. It felt like as I was an NHS patient he could treat me like a lower class. What concerns me most is that it became obvious that he had not even looked at my scans properly and prior to being kicked out I had to ask about these issues as he hadn’t covered them. It really felt this was all about the consult fee with no intention to help even if it really needed it. My advice would be to avoid Mount Stuart Hospital and wait a bit longer for an NHS hospital who actually care. I’m now in process of getting a second opinion as I have no trust in Dr Holroyd.

Communication with the Beacon Park Hospital has been nonexistent to both my telephone and email queries in relation to an up and coming procedure. Really disappointing. Suggest giving this Healthcare a wide berth for NHS and particularly Private service provisions.

After being referred by my GP to Mount Stuart (Torbay) I expected a bit more selected service than I would have by going NHS. It was an absolute disaster. I can categorically say now they are only interested in taking your money ! From lack of communication, broken machines, downright rudeness I will never go private again, especially at Mount Stuart. Spend your hard earned cash at your peril, better off waiting for NHS !!!!

Mr yanni did my operation for a hernia repaired what a wonderfull kind and professional sergeon he is..all the staff was brilliant I was well looked after by all.thank you all of you .and you Mr yanni feeling loads better already retcomendedl to eryone elaine golus x

Pre-arranged blood tests at the Ramsay Woodland Hospital ..but arrived to find they had run out of the requisite kits. Not just today run out, but run out the previous week apparently but no-one thought to call and rearrange the appointment. So a 100% fruitless 2.25 hour round trip. What a complete waste of time and fuel...

Poor experience with Springfield hospital. I had a MRI scan booked and cancelled last minute. No availability for weeks. Very poor service.

It’s so disappointing to find out that the cortisone injection is £1900 from Ramsey health care. People are in excruciating pain and you are happy to put people into financial difficulty for this. It’s saddening. All the surgeons are not pleased either and suffer great ethical dilemma around this.

The worst experience I have ever had with a consultant in the medical profession. I come from a family of doctors and nurses and they were appalled by the service that I received form the surgeon I was referred to. I can't speak for the hospital entirely, however, if you have any gasto problems DO NO visit this hospital.

3 weeks post op major sine surgery via Euxton Hall 10 out of 10. Mr Bourne has saved my life! Hospital staff AMAZING,Room AMAZING,Food AMAZING. Only down fall is the waiting times to get seen then to have mris to then get results been 6 month waits over the last 3 years. But worth the wait. I'm nhs patient and could not of got better paying out my own pocket!

I had a terrible experience here I went in for a knee replacement got a terrible infection then had to have a washout , little concern from them or aftercare still affected and my leg is worse than it was before I went in .

The NHS in Milton Keynes sent me to Blakelands Hospital so I was never a private patient but an NHS patient at a private hospital. I had an appointment at Blakelands Hospital, part of Ramsay Health Care UK that was cancelled. I was told both that the Urologist I was due to see retired and also that he suddenly left for personal reasons. I waited many months for another appointment.
Friday 28 February 2025 at Blakelands Hospital Milton Keynes, I told the consultant I had both diabetes and Parkinson's Disease. He told me wrongly that the only NHS treatment available to me is male injections. What I needed would be purchase a male vacuum device but the NHS would not fund it and I would have to pay several hundreds of pounds to purchase one myself.
I directly approached the Watford company marketting the vacuum devices and they confirmed my entitlement to a free vacuum pump but I had to cancel the appointment the company made for me on Tuesday 25 March 2025 also at Blakelands Hospital Milton Keynes as I was getting married that day.
Tuesday 22 April 2025 finally saw the company sales rep. at Blakelands Hospital.
Wednesday 14 May 2025 a PRIVATE PRESCRIPTION along with a separate letter mentioning I qualify under the NHS SLS but did not explain that SLS means Selected List Scheme and the rules state SLS Scheme to be on the prescription, not on another piece of paper and the prescription must not be marked PRIVATE PRESCRIPTION. I have been to various pharmacies in Milton Keynes who have given wrong information as they don't know what the SLS Scheme is, but I was correctly told I would have to pay for a PRIVATE PRESCRIPTION. Since then I have tried contacting Blakelands Hospital and gone in circles with their automated phone system and left several voice mails asking someone to contact me and also sent a message using their contact me page. No replies to any of these attempts to contact them.
Remember Friday 28 February 2025 the Consultant at Blakelands Hospital told me the only option the NHS could offer me was injections? Sunday 30 March 2025 at Milton Keynes University Hospital injections were promised! The issued prescription was worthless as the drug is no longer produced and is permanently discontinued with a generic replacement available but it is only for use in clinics and cannot be prescribed outside of clinical settings. Surely he should of known this? Weeks later a prescription for a second drug was issued but this medication is also unavailable so after all these weeks of being married I still can't do the husband - wife thing.

I had an operation via vitality, I paid the upfront fee of £100 which is the only thing you need to pay as vitality cover the costs. After the operation I received confirmation from vitality that the bill was paid and nothing to worry about. Winfield hospital Gloucester then added addition admin fees after the bill was paid. Clearly vitality the bill was paid and explained this to the Winfield, they then passed on the debt collectors onto me to recover two additional admin fees after £48 and £68 give or take. Absolutely disgusting post hospital treatment, considering the operation was paid in full.

Fitzwilliam hospital,(Ramsay Health care) have just completed a reverse shoulder replacement, previously I had a Hip replacement by the same . The Surgeon/consultant Mr Pathak was amazing . I could not thank him enough , he explained the best option for me to ensure my future would improve with no pain in my left shoulder. The caring staff looked after me post op to ensure I was comfortable. Unfortunately the only complaint was I had to wait 7 months due to NHS waiting lists but no fault of this practice as they are assisting the NHS . I am sure if you were fortunate to be able to go private then the wait would be shorter. Every one's experience is different and there are bound to be issues especially with administration but don't let this reflect on the exemplary treatment the consultants do. I personally did not have a problem with the admin staff so I can only thank them as well . Maybe this is an area that has to be addressed to bring the better reviews into line.
Ramsay, if you see this review please pass my thanks to Mr Pathak for giving me a positive outlook with less pain in my retirement.

Attended Springfield Hospital, Lawn Lane, Chelmsford for short stay minor operation. Can only say that the level of reassurance, support and care was excellent from everyone encountered particularly the day and night nurses and professional Doctors operating.

Having been referred to Ramsay health care because I'm a long nhs waiter, I got a call in Feb 2024 to say they are taking over and told me where my local hospital was and to expect a call within 3 weeks. Well 3 weeks past no call, so I chased it up only to be told their consultant is 'messing them around' 3months then 6 months past still nothing still chasing. 9 months later I was given an appointment at my chosen hospital only for the consultant to then make it a phone call instead of face to face. Now after speaking to him he asked what I want him to do....surely it's his recommendation and on the notes he made he had written down the wrong side of my body!. Now I was told that all my appointments and treatment would be at my local hospital, which turns out was a complete lie. I've been having to travel over an hour away when I have had any type of treatment. Yet I have never actually seen my consultant face to face so he doesn't even know me. Nearly 18 months later only just had 1 treatment. Having to travel over an hour away is causing such difficulties especially when I can't drive after my appointment. All my treatments have been in NHS facilities not the private hospital.Would I recommend Ramsay Health care, your better off waiting on the NHS