Ramsay Health Care UK Arvostelua 

Had to cancel a hospital appointment on the day due to 90 year-old patient feeling unwell. Rang the hospital, no response, so sent a text to the number given. No response. Rang again, hung on and was then cut off by them. Texted again asking for an acknowledgement of my texts, no response.
Hopeless. Don't know how to proceed now. Very poor patient care.

I was a NHS patient at the Berkshire independent hospital in Reading that is a Ramsay healthcare provider. I’ve had operations on both my shoulders within a year of each other. The staff there were lovely and very attentive. Thank goodness both ops were successful and of course followed up with physio. It’s my physiotherapist that’s prompted me to leave a review. Hannah, has been amazing
so approachable and took the time to show me each action needed and explained which area of my shoulders the exercise was targeted.

I truly believe this is why I’ve made fantastic progress ahead of schedule. So thank you Hannah I hope you get the recognition you deserve so again thank you

My experience was with Tyler ( NEC) on the telephone as my first port of call re my painful knee. Tyler took copious notes, read them back to me, researched the appropriate knee specialists and all whilst being considerate, professional, polite, caring, assiduous and efficient. This gave a marvellous first impression of Ramsay Health and I thank him.

Went for an MRI scan at Woodthorpe and received a very professional service. Staff were very friendly and made me feel at ease throughout.

was made comfortable by all the staff, also a spotlessly clean hospital, the medical staff kept me well at ease.was a very comfortable, and would be happy to use there services again. thank for everything

I’ve just undergone cataract surgery at Oaks Hospital Colchester and cannot fault the treatment or the service provided by Mr Mukherjee and his team and all the nurses and reception staff I encountered. I received first class treatment with the utmost kindness from all concerned. Thank you so much.

Shockingly hopeless. Stress inducing, incompetent and wouldn't know a plastic surgeon from their own anal sphincter. Called the central booking line to book a consultation for a particular procedure at the Fitzwilliam hospital. However got there only to be told that he doesn't do that type of procedure but would refer me to hospitals in ma area that do. After two weeks nothing was sent, no price list, no appointment times. Nothing. Called their line again who said that there is another doctor at the Fitzwilliam that does do the particular surgery I'm after. When I eventually spoke to Fitzwilliam directly they said that surgeon doesn't even work in that field. Decided to cut my losses with them and arrange an appointment at ashtead hospital where they do do the procedure only to never get an appointment confirmation email and had to keep chasing them for it. They still didn't send it and after 150 mile drive down to ashtead, I checked in for my appointment 45 minutes early only to wait an additional hour to be told that the doctor who was going to see me has gone home. It wasn't until 1pm I was told that he would come back at 6 pm and see me. Absolutely shocking service. I'm a fee paying private patient

78 year old patient had spinal haematoma after surgery and was left for 20 hours before it was washed out ...the result is life changing spinal injury and loss nearly all mobility. A total clinical disgrace. Newhall hospital should be ashamed and doing all everything possible to correct this but they washed their hands.

Would I recommend the Fitzwilliam Peterborough – absolutely not.
The aftercare following my operation was dire. I had surgery on 3 November and despite my admission notes saying I needed TED stockings, none were provided. So, to clarify this, the nurse that walked me to theatre didn’t question why I wasn’t wearing them, nor did the nurse in theatre. Following the operation, I was taken back to my room and no comment was made about wearing stockings to prevent a DVT. I spent two nights in the hospital and at no point did a nurse mention the TED stockings. Even at the point of discharge they weren’t offered until my wife insisted they issued them.
On my second night, I called the nurse and told her my catheter was blocked and I was in agony She insisted it wasn’t even though I was almost in tears. I told her to fetch another nurse who came in, took one look and fetched the doctor who unblocked it
Two weeks after my operation if felt like I had gone into retention so I called the hospital and went in. I was shoved in a side room and had to wait for a nurse who didn’t carry out any Obs, just checked me with the bladder scanner, told me it looked okay and said I didn’t need any antibiotics and sent me away. 48 hours later I had a raging UTI that my GP had to sort out.
I spoke to the hospital about this and said I deserved some recompense which they said they would consider. Despite writing twice more, they have completely ignored my request and now don’t even respond to emails.
In summary, the Fitzwilliam is driven by profit, not patient satisfaction. I certainly would never use them again, nor would I ever recommend them
This review is about the care I received, not the surgeon, who did a brilliant job

Referred to the Oaks Hospital in Colchester to see an Orthopaedic consultant. That was on July 16th 2025 - it's now 6 months later and I haven't heard anything from the Hospital or the Ramsay Group. At least 3 emails have gone unanswered. As many other reviewers have mentioned: Customer Service is non-existent.

Emailed an enquiry, explaining my condition and the impossibility of getting an NHS GP appointment at my surgery. They referred me to a consultant, appointment made, fantastic! Appointment then had to be cancelled 2 days before because I didn't have an NHS GP referral! So much for private health care 🤦‍♀️

I had a hernia repair in January 2023.

The surgeon abandoned pre-op exams 10 years earlier preferring to leave diligence to chance hoping he would be long gone by the time to problem catch up.

This is a breach of the manufacturers instructions for the repair mesh which is a class three medical device. Governed by the medical device regulations, class three devices do require compliance with the manufacturers instructions. Breaches of these regulations maybe prosicuted as a criminal offense.

By reducing the pre-op to just 3 minutes a lot of important details were missed. In my case I didn't have a conventional inguinal hernia, but a traumatic hernia caused by a direct handlebar impact 27 years prior. The significance of this is that it's 6cm out of position.

Unfortunately New Hall and the wider Ramsay Healthcare are the kind of bog basic one trick pony kind of hernia surgeons who you should never be let loose on patients. For those considering hernia surgery, a skilled surgeon will have many repair techniques and meshes in their toolbox. They will understand that each mesh and technique is only viable in its niche. The surgeons who practice a one size fits all approach really shouldn't be trusted.

In the case of Ramsay health care they specialized in the use of 3d max mesh. They still refuse to disclose that possessed them to use the Medtronic dextile mesh on me.

During the surgery, it was obvious with hindsight that my hernia was out of position and in a case of pressonititis, the surgeon elected to continue with a procedure that he should have abandoned to obtain enhanced consent for.

His solution was to take a right hand anatomically shaped mesh and place it centrally to provide equal left and right coverage. 90% of the mesh was used to reinforce good tissue. Only 10% of the mesh performed any useful function.

Predictably the repair and demonstrably failed within a few weeks and I was then refered back to the original surgery team.

Unfortunately rather than take the initiative and quietly fix their defective surgery, they chose to fabricate the scan results required to justify a diagnostic laparoscopy. The used this to introduce entirely false diagnostic opinions that they beloved no one would challenge. The NHS is always reluctant perform repeat examinations. But if you fight hard enough and for long enough, in my case 20 months, examinations can be repeated.

The second referral was taken over by Ramsay's then group medical director who claimed nothing was wrong with the original surgery. He then fabricated a spermatic cord lipoma finding which he claimed to have removed, but kept no images or obtained a biopsy. Bizarrely he then claimed I could immediately return to my normal activities. He didn't even recommend 24 hours for the general anesthetic to wear off.

He then wrote to my GP and myself trying to obstruct further examinations and second opinions.

The results of the exam 20 months later still haven't properly been disclosed. They gave answers for different questions to the ones I asked, eventually resorting to the most convincing defence of them all. No comment was their answer to a 20+ page formal complaint.

The images provided for the laparoscopy have been so heavily darkened it looks like they forgot to remove their lens caps. They claimed this is the best quality they can print. They refuse to send them by email.

They're now under investigation by the ombudsman, I now have the MRI scan results demonstrating what they were covering up and I'm on the waiting list for a replacement diagnostic laparoscopy to provide the replacement images.

I'm not sure how many other hospitals could subject patients to two unneccessary surgeries to obtain the information that should have been documented from the first.

Tammy at the rivers is the best! Super funny tells great stories and puts you at ease! X

I was admitted on the 12th November for A TURP Procedure, from Pre Op. through to Post Op. and ongoing aftercare until discharge on the 14th November, I received informative, great care, especially as I was unable to get out of bed, alongside this the Anaesthetist and the Consultant carrying out my procedure were good at keeping me informed, especially the consultant who visited me several times, and also rang me at home on the 15th November, I have no issues in recommending this hospital at all.

Had a consultation with a consultant and was told before this would cost me £200.00 I then agreed to an endescope procedure that the consultant told me would be about £1000.00, the day of the procedure was booked and the they sent me a invoice to pay, the consultants fee was a lot more and the procedure was a lot more altogether £2200.00 compare to £1200.00 that I was told so I have had to cancel it, very dishonest to try a trick like this on people who are ill

I had a hernia operation however from the time of the consultation to the actual operation was longer than indicated and I had to chase. No big issue and the operation went ahead. Afterwards I had a lot of pain and after a while I arranged to see the consultant again. By the time I saw him the pain had eased significantly and all was progressing. Even though I had a follow up appointment booked in 6 weeks time they discharged me from their care stating to my GP that I was fully healed and pain free. This was and is not the case and now I am left in limbo and still in a fair amount of pain and not sure who to speak to if needed,

I had a caudal epidural steroid injection for sciatica. I had it done privately to avoid a 3 month wait. I couldn't have had a better experience at the Rivers Hospital, Sawbridgeworth. The Day Case unit is beautiful, the nurses were friendly and couldn't have been more helpful. The procedure by Mr. Gul was quick and efficient, everyone seemed very competent, and the steroids had started working by the next day. It was worth the money, the cost includes a follow-up appointment and physiotherapy.

I was supposed to be having an endoscopy with Dr Richard Keld tomorrow November 4th at Buckshaw hospital.
I spoke to the department in early October and was told to expect a letter of appt confirming date and time.
It didn't arrive.
Phoned, to be told my details weren't even in the system, despite having had a consultation in June with Dr Keld!

We pay privately ourselves for all appointments and procedures ( quite a few being in our seventies)
I wouldn't touch Ramsay healthcare with a barge pole quite frankly.

Dr Keld I recommend that you decamp to another private healthcare provider - this shower don't know what they're doing.

Appalling is actually too flattering a word.

To sum this review up for those that don't want to read below:

This care provider and their contracted consultants fail to adhere to NHS guidelines of informed consent, repeatedly fail to provide your consultations to your GP in a reasonable time thus delaying treatment. They also do not seem to care when very serious complaints are raised to them. They offer their assistance but then when you try to take that - they refuse outright to help further.

Please take your care elsewhere - just the added stress of dealing with this provider will negatively impact your health!

This has been a horrendous experience over the course of around 16 months.

From initial referral to consultation was a quick process. I did not have the best of experiences with my first consultant who would not inform me about alternative options to surgery despite being asked very clearly "what are my alternatives" his response was "You can either have the surgery or we can close the referral and you can be referred for surgery later"...

How is someone supposed to make an informed choice if the specialist consultants refuse to help the patient make this choice?

Due to issues at the pre-op I am not passed to surgery (which was for a few days later) and this, frankly, gave me relief knowing I had time to gather my thoughts and re-evaluate.

I am given another consultant who, while much better, proved problematic too. He gave me more information but told me outright the hospital was not an appropriate place for my surgery due to cardiological issues but said other consultants at the hospital may consider me for a general anesthetic.

I reached out the the bookings team and tried to get this all resolved. I waited an entire month for this second consultant letter to arrive at my GP so I could move my care elsewhere where Ramsay said they would support and transfer my care somewhere appropriate.

They, however, failed to do this and it took four weeks to receive a draft copy of my consultant letter. They told me they could move me to a hospital near by that could do it but couldn't guarantee I wouldn't see the two previous consultants and given my experiences so far I wanted a fresh slate with a new consultant.

They then refused to provide any help or support. I still had not had my letter to my GP. I went up to the hospital and asked for this to finally be resovled after this insanely long ordeal to which the most senior nurse on shift was very helpful at first, then when I said that I was not going to leave until I had a for proper resolution to my issue today they decided to escalate this and call the police.

I will say other than the above mentioned that the nurses on site are incredibly compassionate people and very understanding.

It is also worth noting I have raised the complaints to them directly and to be blunt - they do not care despite the first consultant and second consultant riding the edge of the NHS' consent definitions. By the NHS definition for consent to be valid the patient must have the capacity, be informed (given all the information about what treatment involves, benefits, risks and reasonable alternatives along with what could happen if treatment does not go ahead) and it must be voluntarily given. It cannot be under pressure by staff, family or friends.

If you want to risk your health under this provider then do so at your own risk. It's worth nothing complaints had been raised through emails, person and telephone calls throughout this.

It was not a hidden issue or only mentioned to one person which could indicate that this is a normal level of care to expect from Ramsay hospitals.

I have been to Fulwood hall hospital a few times now. The staff are very helpful and organised. The car park is too small.