RAIVEN USA Arvostelua 379

I had ordered something for my wife and didn't realize I had never updated my address when I moved. After placing the order, I realized my mistake. I emailed customer service and asked if it was too late to fix the address, as I know your company has an amazing shipping speed. I was contacted by customer service and the address was corrected. I was ever grateful and remain so to this day.

Good bag. Once it did ship. They did good in keeping me up to date on delivery. The wife loves it so that’s what counts. Great price.

So cute, great quality

I ordered back in October knowing it was a pre order but this is ridiculous I have reached out a number of times trying to find out about any shipping information. Waited a month reached out again still no shipping information now December and still have not gotten it. Or and other info. Was to be a Christmas present. Will never order from them again! And I was trying to get a refund I get no response. What to do.

Super frustrated, my bag came with a hole in it and every email or return claim I get is a automated email and they can’t find the order number in the system, I just want a new bag but they don’t have good service or manufacturer quality checks! I’m super disappointed!

At first I was missing part of the order. However costumer service was very timely on their response back to me, and shipping out the missing pieces of my order. Very satisfied with this company, definitely recommend.

I ordered a bag that was on pre-order and expected to ship later the same month. When over a month had passed and I had not received any kind of shipping or delay of shipping notification, I emailed customer service asking about my order. I received an automated response that they would get back to me. They never responded beyond that but immediately shipped my order when they received my email. I would have at least liked an acknowledgment about the delay.

I am really enjoying the purse, but the wait time was not great. The purse was backordered, which I understand lead to the increased wait time, however it wasn't received in the timeframe they said- it was about 2 weeks on top of the 1.5 month wait initially indicated. Then when it did arrive, it didn't have all the pieces that the posting indicated it would have. Since the customer service wasn't great around the delivery time, I didn't bother wasting any more time requesting it be made right. Not sure if I will try to order from them again as I am just not sure if this is a business I can trust.

I order the ACOTAR cross body and absolutely love it!! The quality is great, it was delivered in a timely manner, and was a great price for the product. I wear it all the time. I love the size and the versatility of how it can be worn. The inside has more room than I thought.

Beautiful bag, good quality

Just as described; excellent packing and fast shipping.

Beautiful and fast delivery keep updates on delivery status and the bag is absolutely beautiful and stunning 🤩 better than expected 🖤

Great bag quality! Quick shipping! Even better price!

Ordered in October, had to reach out in November to be told they didn't have any and maybe would in Dec, now I can't get a reply or email when asking for an update

This bag is amazing! Love the boojs and now I get to carry a matching purse!!

Bag received on time. I didn’t receive the croc charms and I’ve used the bag for three days and already one of the nylon attachment points had frayed and come apart. For a nearly 50 dollar purchase I expected a hell of a lot better!

I struggle with crossbodys being long enough to fit my chest! this crossbody is plus size friendly. I also love the tumbler attachment, but love that it’s not permanent. great design.

The mail lost my package and you guys sent a replacement right away, I'm super grateful! Great Customer Service!