rainkiss.online Arvostelua 

I made a mistake with my shipping address as the system automatically filled it in from a previous order. I tried to contact the company in three different ways: by email, through their website and via Instagram. They do not provide any phone number to reach them.

After five days with no response, I finally received a brief reply stating that there was nothing they could do. By then, of course, the parcel was already gone. I am now in the wrong country and unable to receive my order.

This is worse than poor customer service—there is effectively no customer service at all.

*** Just a little update about the situation. Nothing have been done to help me.

Commandé sur le site, j' ai reçu mon poncho tellement fripé qu'il est tout simplement immettable ....

I ordered an anorak on 10th October but it wasn’t despatched so after I emailed them they said they’d send again. I’ve since emailed twice and heard nothing so I’m now having to go through my bank to claim the money back! It’s a shame, I was so looking forward to receiving this.

I had exactly the same experience as another poster. I ordered an anorak on the 3rd October was told a week later that it was lost in the post and that another order would be put in and a new tracking link would be sent. It’s now the 23rd October and I have received no tracking link or any further correspondence when I have tried again to reach out.

I’ll now be going through my credit card to claim my money back as it’s £80 down the drain at this rate.

Shame as I have ordered from them a few years back and it was great. Maybe they have changed owners.

Item not received... Twice!!
I ordered a poncho last 7th of October. On the 14th, I hadn't received any update or tracking regarding the shipment, so I contacted them.
Three...! days later, Nikki answered my email explaining that my ordered was lost at the beginning of the shipment so she had placed a new one and said that I would receive the tracking info soon.
On the 17th I hadn't received yet any information regarding this second order, so I contacted them again.
Today, 20th of October, I have still no clue if I will finally received my poncho because nobody has answered my emails or messages.
I paid 79€ for it + 6€ for the delivery, which I consider is a serious price to have a serious business and team behind but all I'm getting is an awful service. Pity.

Paid and never received the item! Customer Service not reachable. Looks like fraud to me, will contact my credit card provider now.

Anfangs war ich begeistert vom Poncho. Aber sollte so ein Poncho nicht länger, als 2 Jahre dicht sein? Für den Preis hätte ich das schon erwartet. Ich wandte mich an Nikki aus dem Chat. Bekam eine (!) antwort, wo sie sich nach Details erkundigte. Nach meiner Antwort habe ich nie wieder was gehört. Service geht anders, Liebes Rainkiss.. sehr schade ..!

Overall, it was an incredible experience, and the customer service was absolutely outstanding. Can't wait for the next rain ;)

Am Anfang war ich schockiert über den Kundenservice.
Ich habe zweimal per E-Mail nachgefragt, um meinen Regenponcho zurückzugeben – keine Antwort. Erst nach einer Instagram-Nachricht und einem Kommentar unter ihrem Post bekam ich überhaupt eine Reaktion. Das wirkte wie Ignoranz oder sogar Betrug.

Als endlich am 12. August eine Antwort kam, hieß es:
• Rückversand auf meine Kosten (−7 €),
• spezielles Formular selbst ausdrucken,
• alles ausfüllen und nach NL zurückschicken,
• Sendungsnummer per E-Mail melden,
• Geld gibt es erst nach Prüfung.

Ich habe den Poncho am 12. August ohne Tracking verschickt (mit Tracking hätte DHL 14,49 € gekostet).

Am 27. August kam eine Mail: Rücksendung bearbeitet.
Am 7. September wurde das Geld tatsächlich zurückerstattet, inkl. Bestätigungsmail.

Fazit: Ich habe mein Geld zurückbekommen – aber der Prozess war lang und nervenaufreibend.
Sehr fragwürdiger Kundenservice.

Ordered a poncho but unfortunately it wasn't suitable. Contacted them for a return 4 times but have been completely ignored. Terrible returns procedure for what looked on the face of it as a slick company. If I haven't heard from them in the next day Im going to have to raise a dispute with my credit card and trading standards which is just ridiculous for a simple return of unsuitable product.

Der Regenponcho taugt gar nichts. Habe ihn heute bei einem Konzert im Regen angehabt. Meine Kleidung war komplett nass. Absoluter Schrott für so viel Geld. Nie wieder.

I had such a great experience with Rainkiss. Nikki was absolutely fantastic. First I made a mistake with my delivery address, and then I ordered the wrong size coat for my dog Bubbles. Nikki was amazing every step of the way, helping me through with quick and kind replies to all my emails. The service was honestly above and beyond.

Top customer service. I recommend contacting with any issues. The resolution can be surprisingly positive.

Great rain ponchos and concept, especially knowing that they have a strong focus on sustainability. Fantastic customer service and their ponchos are just beautiful and original. Highly recommend it+

I have 5 ponchos from this brand and they are all fantastic.
I decided to order my son his first, unfortunately I ordered the wrong size. I emailed customer services and Nikki responded.
I now have the correct size being sent out whilst the old one is in transit back. The customer care and quality items are always fantastic, I will continue to purchase from Rainkiss

Ich möchte den Poncho zurücksenden und mein Geld zurückerhalten. Deshalb habe ich Ihnen bereits drei E-Mails geschickt, aber bisher keine Antwort bekommen.
Jetzt habe ich andere Kommentare gelesen, in denen Kunden von denselben Problemen berichten, und ich denke ebenfalls, dass es sich um Betrug handelt. Es ist wirklich schade. Sie machen viel Werbung auf Instagram, aber die Realität sieht ganz anders aus. Ich werde mich bei der Verbraucherzentrale beschweren.

Great product, friendly and uncomplicated service! Full recommendation!

I love my Rainkiss ponchos, ordered them years ago, wear them all year round - I live in Hamburg Germany, a city with often massive rain.

I had some issues with one of the buttons and the costumer support was absolutely lovely and generous.

Overall a great company with fashionable yet durable products. Couldn’t recommend them more!

Excellent rain poncho for travel. Truly, waterproof. Great length for adults, nice and long. Love the hood! My niece who is 9, wears her poncho all the time when it rains (she lives in FL) and gets tons of compliments on it. I even bought her two younger brothers their own poncho. Great price! Absolutely excellent customer service ❤️

Unfortunately, I’m very disappointed. I ordered a rain hat for my daughter over a week ago, but have still not received the item. I also never received a shipping confirmation. I contacted customer service, but have yet to receive any reply.

I’m very disappointed with how this order has been handled and hope to receive either a response soon or a refund. As it stands, I cannot recommend this shop.