A very enjoyable day out in spectacular scenery. The catering was very good, although vegetarians might have struggled with elements of the menu. Maybe think about offering a vegetarian option for the... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I could not do without the wonderful Chris as I am sure many people would feel the same He helped with making sure everyone got sorted at Oslo airport as I could not manage it being 74 He was... Näytä lisää
A great day out despite the unfortunate lack of steam.Fantastic crew and excellent meals with breakfast and a fantastic dinner served well by a superb crew. I look forward to bring with you all agai... Näytä lisää
Very efficient response from my initial phone call, with follow up information via email. All the staff we met were very friendly and helpful. As always, the announcements are not very clear, ma... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
The Railway Touring Company has a long established reputation for providing an interesting variety of UK day trips by steam train and tours in the UK, Europe and Worldwide.
Yhteystiedot
Yhdistynyt kuningaskunta
- railwaytouring.net
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 52 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Overall the trip was good,BUT …
Overall the trip was good,BUT the Saturday prog. was totally cancelled from the prog i paid for when booking early November.
1st srasshof was cancelled
2nd the Ferris wheel was cancelled ,in fact the whole park was closed.
3rd the steam train on the park railway was not available .
4th the steam ride in Czech republic was not as long as was advertised , I feel some compensation should be paid TO COMPENSATE

Vastaus yritykseltä The Railway Touring Company
Booked for Valentine's Day trip
Booked for Valentine's Day trip, informed with three weeks to go that because of 'routine maintenance', the return leg would not be a steam train. Asked for a refund. Was told I had agreed to terms and conditions and that despite not offering the agreed product, there would be no refund. Offered a credit or alternative date. Emails from the company were unhelpful, confrontational and dishonest.

Vastaus yritykseltä The Railway Touring Company
An extremely well organised tour .A…
An extremely well organised tour .A quality day out.Well worth the cost.

Vastaus yritykseltä The Railway Touring Company
The Royal Duchy
I booked The Royal Duchy as a special experience and paid a premium price for Premier Dining, but the day fell a long way short of what was advertised and what we paid for.
The trip was supposed to be hauled by Tornado, but this did not happen and no explanation was given. The Black 5 then failed a quarter of the way into the journey, leaving us diesel hauled for the remainder. We were also seated in diesel-era coaching stock rather than the steam-era Mk1 which feature in all the pictures on the website, which removed much of the historical atmosphere that is central to a steam charter.
The situation deteriorated further on the return journey. Due to a failure of one of the charter buses to Par, we were put onto a GWR service train between Par and Plymouth for nearly an hour - time that should have been spent enjoying the charter. As a group of four who had paid for Premier Dining, we were split up and placed in crowded standard class carriages. We were told to hurry over a footbridge at Par to catch the train, which was particularly stressful as one member of our group has a heart condition. There was little time, no assistance, and no sense of care for passenger welfare.
When we eventually rejoined the charter, our dining experience was badly handled. Our starters had been left out on the table while the rest of the carriage were already being served their main course. No explanation or reassurance was offered, leaving us feeling rushed and forgotten.
Other issues added to the disappointment. Both toilets in our carriage were declared out of order shortly after Exeter on the outward journey. Despite paying double what tables of two paid, we were seated on the inland side of the train, missing the coastal views that are a major selling point of this route, while cheaper tables had the best seats. There appeared to be no attempt at fair allocation.
Customer service afterwards acknowledged the problems but only offered a £20 per person discount code towards a future trip, which feels inadequate given the scale of the issues and the cost of the experience. Their Black Friday sale was offering £40 discount per person to brand new customers.
Mechanical failures may be unavoidable, but the combination of poor communication, lack of care, and failure to deliver what was advertised made this a deeply disappointing experience. I would not recommend this company based on our experience.

Vastaus yritykseltä The Railway Touring Company
On the 10th October 2025 for the 17th…
On the 10th October 2025 for the 17th December I booked a trip on the White Rose Experience from Cambridge to York as a Christmas surprise for my family that turned into a Christmas dissapointment , the carriage felt like it was an after thought tagged onto the end of the empty luggage compartment for the over spill of passengers that we certainly were not, the carriage was not of keeping of the period of steam it was more like the older versions of our modern trains, 70/80s style, the tables between the seats were too low down making it very akward to get into your seat, the Christmas decorations were very sparse, the mulled wine was cold and our name was spelt incorrectly on the table sticker..the door between the toilet and carriage would not stay closed making the carriage constantly cold as it was in constant use, we were told that the carriage would be cleaned when we were in York, I can only assume the cleaners were unaware of the end carriage tagged onto the empty luggage compartment as the rubbish bin in the carriage and toilet were still overflowing, the paper hand towels were all over the toilet floor as the towel holder container was broken lying open as it would not close and lock. Yes we were first carriage on the return journey but we were being pulled by a diesel and not a steam train due to unforseen circumstances? And the heating had been turned off...I will not be booking any more steam train experiences it will be modern trains only from now on and I will be unsubscribing from their website.

Vastaus yritykseltä The Railway Touring Company
Train either on time or early
Train either on time or early, stewards helpful and courteous. Small point in your on train brochure, the A16 no longer goes through Deeping St.Nicholas, but goes about 5 miles east. The old A16 is now A1175, and the pub became the village stores about 5 years ago.

Vastaus yritykseltä The Railway Touring Company
Thoroughly Enjoyable, Nostalgic Day Out
Boarded at Reading for this great day out to The Dickensian Festival at Rochester via West Brompton, pulled by the SR Light Pacific 'Eddystone'. The staff were as always friendly, helpful and fun. Think we paid a satisfactory price for the day, even found seats in a pub on the High Street that added to the enjoyment. Thank you guys, got us in the Christmas spirit!

Vastaus yritykseltä The Railway Touring Company
DO NOT USE THIS COMPANY IF YOU ARE DISABLED
DO NOT USE THIS COMPANY IF YOU ARE DISABLED OR HAVE MOBILITY ISSUES.
I booked a trip from Bristol to Cornwall for my parents. My father is 90 and disabled. I confirmed with the company, via many telephone calls, that my father was on a mobility scooter and was assured everything would be ok.
From the outset my parents were made to feel like an inconvenience. Getting the scooter on and off the train and which trips they were not able to do in Cornwall.
Ultimately though, this is where this company really fails.
The company failed to request that the disabled access was opened at Par station. My 90 year old father and 80 year old mother along with other disabled passengers were stranded on an island platform. It was cold, it rained and there was no shelter, there was nowhere to get a drink or a toilet.
When this was raised with the company they said it was outside of their control.
I contacted Network Rail for more information who confirmed the request to open the disabled access was never made.
Whilst this disaster was very much within their control they point blank refuse to take responsibility. A trivial compensation payment was offered but has ne er materialised.
Even the Managing Director has confirmed that she is aware of my complaint and is happy with how her company has handled this situation.
The trips are not cheap and the minimum standard of care towards my father and the other disabled passengers was not provided
AVOID THIS COMPANY THEY ARE ABSOLUTELY TERRIBLE.
Minor niggles.
Trip ran to time both ways with no obvious problems. These trips have been made less interesting for railway enthusiasts in the last 2(?) years because of restrictions on opening windows and the restriction on not standing in the vestibules seems silly.
Collection of rubbish on tables was less often than usual and I heard no announcement that the buffet was closing at the end of the trip. A the title says: minor niggles.

Vastaus yritykseltä The Railway Touring Company
Good food and good service
Good food and good service. Obviously 35028 Clan Line was the star of the show, but, the Christmas Carol Service in Sherborne Abbey was a real treat.

Vastaus yritykseltä The Railway Touring Company
I was expecting nothing else than;
From the amazed look of my companion about the look of our locomotive (her first trip) to our last "Goodbye and Thank You" at the end of another enjoyable day.

Vastaus yritykseltä The Railway Touring Company
Quibbles about the catering, but a great day out.
Two little quibbles about the catering in first class: tasty "savoury of the day" (aka, sandwiches), but so tiny! Big scone (nice), but tiny pat of butter and small jam to go with. The staff were very helpful, although struggling with what they had to do.
Clan Line, as usual, was spectacular externally and internally, and gave a great performance when the circumstances permitted. The abbey could only provide "members of" the choir, so weren't very audible in the carols, but the choir pieces were fine, and somewhat unusual. Very nice to revisit Sherborne after maybe twenty years.
Shame about the mix-up with two coach E's!

Vastaus yritykseltä The Railway Touring Company
A great blast from the past
My wife and I went on the steam train trip from York to Edinburgh return, to celebrate our 50th wedding anniversary, and absolutely loved it. We opted for the premier pullman class, which provided various breakfast options on the outward journey, including full English, which I enjoyed immensely. We stopped at Durham and Newcastle to pick up further passengers, before going on to Edinburgh, where we had three and a half hours, to take in the sites, including their Christmas market, before boarding our train back to York.
That journey included a four course silver service Christmas dinner, which was superb. The service provided throughout, by the train staff, was absolutely brilliant, and we could not have e asked for more. The steam engine itself, called Tangmere, and the comfortable well cared for carriages, made it an anniversary to remember, so thank you to all concerned for a wonderful unforgettable experience .

Vastaus yritykseltä The Railway Touring Company
Cancelled with only 3 weeks to go
We booked to go on the The Edinburgh Christmas Markets and had to book hotels either end of the day because we live far away from York.
The Railway Touring Company cancelled our train with only 3 weeks to go, meaning it was too late to cancel our hotels. All the Railway Touring Company would offer was a refund which didn't take into account any of the extra expense we incurred.

Vastaus yritykseltä The Railway Touring Company
The excursion was all we hoped for
The excursion was all we hoped for. We travelled on the premium service as a special treat. Food and food service was great with a full English breakfast on the outward journey while we got a wonderful Christmas dinner on the return trip. Special mention for the “Gravy Train” staff who cooked and served up our food, which was cooked fresh on the train.
You get what you pay for and we certainly got that and more. Thank you.

Vastaus yritykseltä The Railway Touring Company
Staff excellent, food rubbish. …
All the staff on the train were very good and helpful, but the catering was pretty awful. I travelled premier class but for the extra I paid the food was very poor. The breakfast was okay but the dinner was very bad. If I'd been served it up in a pub I'd refused to pay. It was also served up not long after we pulled out of Chester, just after 4pm not during the evening as I would of thought. It was nowhere near the quality of food that I was paying an extra £100 a head extra for, i won't be doing that again.

Vastaus yritykseltä The Railway Touring Company
Brilliant day out on the Cheshireman to…
Brilliant day out on the Cheshireman to chester fab breakfast and evening meal staff brill nothing negative i did 3 videos on the food on tictok im planes trains uk yum the food was great

Vastaus yritykseltä The Railway Touring Company
The respect The crew took in placing my…
The respect The crew took in placing my dads ashes in the firebox and towards the end of the trip one came and let me how shall we it was a 1st for me and them

Vastaus yritykseltä The Railway Touring Company
When travelling by train was a pleasure.
This is the second experience we have been on and just like the first it was a very enjoyable day. The train staff and onboard stewards are all very friendly, helpful and always ready to make sure you have everything you need to have a good time and nothing is too much trouble.
We enjoyed a first class 4 course lunch in first class surroundings and as this was November and getting close to Christmas the train carriages were all decorated to give it that festive feel.
All in all an excellent day well worth the money and looking forward to looking at their 2026 brochure to plan another lovely day out.
Thank you to all the onboard train staff for everything, for all your hard work on the day making it a very pleasurable experience.

Vastaus yritykseltä The Railway Touring Company
A good day out
My Wife & I enjoyed a round trip of Kent, including Sheerness on Sea on the "Armistice Day" Special. The train was well timed by Network Rail to allow some good running by the loco 34028 Eddystone. The Staff in First Class (coach D), served Tea/Coffee, Bacon Roll & Muffin in the morning, and afternoon tea in the afternoon. The Staff worked tirelessly to give a friendly, pleasant & professional service. The 2min silence for Rememberance was well respected in our coach, whist the poem "They Shall Not Grow Old" by Laurence Binyon was well read.
Whilst I fully commend the RTC for their fund raising they do, and I hope they continue to do so on future tours for the worthy charities they support, I felt perhaps on this occasion, "The Royal British Legion" should have been included in their fund raising. However, that said, all good day and a good trip. Thank you to all.

Vastaus yritykseltä The Railway Touring Company
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