Railsmartr Arvostelua 

I made a mistake when booking a return rail ticket. The help line advised I contact refunds which I did. I got a response within a few minutes and the next working day I was assured my refund was on its way to my account. How good is that?

Had to obtain a refund for a ticket we were unable to use due to cancellations due to an apparent broken rail.
After trawling through the operators website (probably the most painful part of the process), I managed to find the email address I needed to request a refund from. The member of the refunds team who dealt with my claim was both polite and provided clear instruction for what I had to do. Total time to deal with refund - two days. I'm happy.

ai fait une réservation le 16/10 pour 3 billets de train (2 adultes et 1 enfant 14 ans) Gatwick/ London Bridge, aller (26/10 à 17h45) et retour (30/10 à 16h05) (voir photo). Mon paiement a bien été confirmé (voir photo) mais à ce jour, je n'ai jamais reçu ni mes e-billets ni ma confirmation de ma commande avec une référence et pourtant le total a bien été debité de mon compte (voir photo). J'attends avec impatience mes billets de train.

This past week had dealings with this company regarding refunds because of lockdown. They could not have been more helpful, told me exactly what to do giving me instructions. Thank you once again for all your help

Customer Services very helpful in processing a refund for me. Thank you very much

Very kind and excellent service regarding my refund ,
Can’t be more grateful

I made a mistake when booking my ticket, for the wrong date and the customer service steam were extremely helpful and easy to deal with.

During the pandemic it can be very difficult to get refunds when things have to be changed due to new guidance that's released. Not only was it easy (and the best price) to buy a train ticket but after having to cancel my trip it was also just as easy to get my refund. Would recommend using this site in the future and will be doing so myself.

Human intervention along with sympathy to a genuine mistake is a rare commodity in this computerised controlled age. So it came as a very pleasant surprise when my appeal for reconsidering a train tick purchase without my Railcard was considered and upon providing proof of my situation a human being responded with with a refund for the balance amount of difference between a full ticket and Railcard ticket purchase. I'm grateful and received that dilemmas can be sorted by the empathy and common sense of others.

My friend and I were going to the NMC however it was cancelled. I recently asked for a refund . I emailed the train genius team and they were extremely helpful and showed great tenacity in helping me and refunding my money. Very polite and helpful .

A great website to buy train tickets which are always the cheapest I can find. Customer Service is quick to respond with useful and helpful advice.

Incredibly efficient. Very clear responses. excellent service.

Owing to a change of circumstances, I had to cancel my journey and wanted a refund of the train tickets. I looked on the website and it appeared that I was not eligible for an online refund. I wasn't sure what to do next so I emailed the refunds team. This was on a Sunday, so I wasn't really expecting a reply that day. However, I had a lovely reply from Alistair on the refunds team explaining that they just needed to see photos of the tickets cut in half. I duly emailed those and had another reply from Alistair to say that he had processed the refund and that I should receive it within a few days. It is now Tuesday and I have just had the money refunded to my card. Absolutely first class customer service. Other companies could learn a thing or two.

There was a little hickup with my postal tickets, but it got sorted immediately, which I really appreciate. Very good service.

i had to cancel my trip due to ill health and the covid restricitions .i have to say my expectations were surpassed by your professionalism and kindness .well done !such excellent service in these trying and unprecedented times .many thanks

Excellent quality customer service. I got the cheapest price. I raised a refund request and got my refund within minutes.

This is my only one source for all my train travel needs

Had a few issues with receiving emails but phone got picked up and no longer waiting times to sort it out - helpful and polite staff.
Had to change tickets get a refund - super efficient service from Alistair. Got response in a couple of hours and refund issued that day. Very impressed by this. Thanks Alistair

Great service when my plans changed, with easy cancellation of my Ticket and a prompt refund in full.