Rab Arvostelua 

Superb service! I submitted my down jacket, after 4 years of regular use, for a zip replacement. I received an email that only the runner was defective and I would receive a refund for the difference of a new zip. On top of that, the logo on the breast had been pulled off when an enthusiastic covid administer slapped a sticker on top of it. Lo and behold the jacket now sports a new logo. To be honest, I'm not sure they didn't replace mine with a brand new jacket; it looks like one. Thank you, Holly! To add, the service is slick and efficient from start to finish.

They are the best jackets I've ever owned and they have incredible customer service. Will be back.

I’ve had my Extreme down jacket for at least 20 years and, I’m afraid, never got round to having it washed. I paid for a wash and repair at the start of winter, then ended up using it through till spring. When I finally sent it, I’d added several new tears in the fabric.

The RAB team did an unbelievably great job - it was like receiving back an entirely new jacket. There are no traces of the stains, and the repairs are all invisible or well hidden. It’s brilliant to have a working zip again.

Recently had to return a waterproof jacket because it was not waterproof. Excellent customer service, said it would take up to 5 weeks to check and get back to me. I returned jacket on Monday by next day delivery, got an email on Tuesday saying it was faulty and they would replace the jacket. New jacket arrived on Friday.

The company advertises its "Vital" womens lightweight jacket with a picture of the product in its own stuffsack to show how small it packs - the key feature for this product. Apparently they decided to stop providing the sack, to use less material - which is greener. They dont mention this on the website.
Leaving out other features, like the hood or pockets, would also save material. But those - like the ability to pack it - are important features.

Note that the men's version has a dedicated "pack pocket" to stow the garment. The women's version doesn't get that, but costs the same.

A less functional product at the same price. Not green or ethical - just saving money and being hypocritical about it. But they will send you emails explaining how virtuous they are being providing a product with key features taken out.

Availability of product at a reasonable price.

Purchased a woman's Rab firewall jacket online in "marmalade". The colour is high viz pylon orange, rather than the muted shade that is widely published. The zip got stuck in the first use. No one in my hiking group could unstick it; neither could the staff at Cotswold. I got a full refund. Not meant to be.

Second Rab item I've owned (this time a retirement gift) and second disappointment. Never worn or washed and already a seam unravelling. Disappointing for me and embarrassing for the people who bought it for me.

Excellent repair service and quick return. A random dog pawed the front of my jacket puncturing it on each front panel. Very impressed with invisible repairs looks good as new.

Rab, quality stuff, 5 stars :-)

They have a system where they get you to log onto your bank app and certify that the CC payment you want to make on the Rab site is genuine. Mine froze when I returned to the Rab site after certifying - takes a lot of trust to go through the process again (thankfully worked). Never had this elsewhere. Mad when you’re paying full price here (usually heavily discounted in Go Outdoors etc) that they have such a flaky system.

Had to contact Rab due to a faulty zip on jacket. Sent images of fault, to which they replied looks like heat damage, I strongly disputed this I did however go ahead with the repair and paid for this. I sent a covering letter asking them to examine the jacket. No contact from them until I kept on chasing with calls and e mails finally got a reply saying they will not replace under warranty. Still not satisfied as this is no fault of my own .

Rab is a fabulous company! I have used there gear on many bike tours and mountaineering pursuits and have always been do happy with the quality and reliability. I know I am supporting a good company when I buy from rab.

I love rab products. They are synonymous with high quality outdoor gear. I have a waterproof jacket that I’ve had for years and it still looks like new and performs the same!

The gear is I have purchased from here is exemplary. Purchased the Rab Alpine 800 sleeping bag recently and it worked greater than expected at -14/15 degrees up at Everest Base Camp!

Well recommended!

Use alot of their gear to be honest from micro light jackets to bags hoodies and trousers never been let down by any of their products

Fabulous equipment for people at all levels of outdoor activities. Brilliant quality and hard-wearing. Definitely recommend

Nice company which makes very good gear for outdoors

VR Summit Jacket was perfect on a recent trip to the Atlas mountains - warm, but not bulky so layered well and easy to stuff into a rucksack when not needed. Quality piece of kit.

Products are great quality and very hard wearing.