quick.md Arvostelua 

1 163
TrustScore 4/5 tähteä

3,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

My webcam wasn't up-to-date so an image-capture of my license and face failed multiple times. I had to buy a new camera. Other than that, I achieved my goals at a reasonable price. All interactions wh... Näytä lisää

Saanut 1/5 tähteä

I had a great experience until I had to cut down my dose because of financial reasons. My usual doctor (who is fantastic) was not available until Monday, so I chose another one. MISTAKE! He grille... Näytä lisää

Saanut 5/5 tähteä

Excellent service from beginning to end. It was quick but not in a hurry up and get this over with kind of way. It felt like it was person centered care and they would respond in a manner that s... Näytä lisää

Saanut 5/5 tähteä

I am writing to express my sincere appreciation for the outstanding support I recently received from the QuickMD customer service team. After an appointment with a doctor I had not seen before,... Näytä lisää

3,8

Hyvä

TrustScore 4/5 tähteä

1 t. arvostelua

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3,8

Kaikki arvostelut

(1 163)

68 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Prescription is not guaranteed

I tried quickmd for a suboxone follow up. I have used the medicine for several years. It was very easy to set an appointment with a doctor. After a brief interview, the doctor said she would send the prescription to my pharmacy of choice. After two days the prescription never arrived. It is impossible to call a Live person at quick MD. All customer service is done via email. I requested my prescription or a refund. They were unable to provide either. The old adage, if it sounds too good to be true it probably is, applies here.

31. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thank you for your review and bringing awareness to your experience. Sorry for any frustrations caused, some pharmacies are still unfamiliar with telehealth and can deny a prescription for any reason. If you could please let the Support Team know an alternative pharmacy it will help ensure we can resolve this issue. Or, we also have a mail-order pharmacy in your state. We ask that you don't give up yet, because you successfully completed an appointment, and received treatment it will be difficult to process a full refund. Our Support Team can even recommend a pharmacy near you. We hope we can resolve this issue for you ASAP, please let the Team know how you will like to proceed.

Saanut 1/5 tähteä

Poor customer service

In November an order was placed for my medication. After many many emails I demanded a “Refund” & had the prescription finally sent to my pharmacy on 12/28!
On 12/21 I had another appointment. Paid in full for the prescription & doctor consultation. Never received a confirmation. On 12/26 I sent an email, quuckmd’s reply “The doctor never placed the order”!
Now it 1/3/25 & the prescription has been ordered with the wrong dosage.
Sorry to say this website has fallen apart & this will be my last order after 7 months of great service. Be ware before you get involved.

3. tammikuuta 2025
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Susan we're so sorry about all of this, we hate to be wasting your time on something that should be already resolved! Thank you for following up with the Support Team diligently, we are monitoring your case on our end and hate to it see keep getting slowed down. Please know this is not how we normally operate and we hope we can regain your trust with us after all of this. We should be updating you soon about the order status.

Saanut 1/5 tähteä

I had seen them online

I had seen them online. I don't have time to take off for appts. The appt was fine but the med they sent to pharmacy, pharmacy was out of. I did the form, I called, I emailed for them to transfer to a pharmacy that had it. It was supposed to be easy but they didn't even read my messages. It took them 4 hrs to even respond. I explained the pharmacy would be closed today and needed it done asap. Well, still waiting now I have to wait until next week to even try to get the medicine. Very horrible experience it's definitely not quick!

27. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thank you for your review and bringing attention to your experience. Sorry for the snags in our communications, you're right things should be moving much faster. We are investigating this internally and will monitor the case to ensure it gets resolved as soon as we can.
At QuickMD we strive to provide quality care for our patients, we are sorry we missed the mark with your experience.

Saanut 1/5 tähteä

Buyer beware

Buyer beware. 1st red flag, you cant call customer service. My appointment was 12/2. by 12/13,I had no tracking info and emailed. I was given a tracking number in their response. The tracking hasn't changed since 12/16. It's 12/27. I have emailed daily. The response is excuses, promises to look into it. They wont give me a refund. The medication is shipped on dry ice, no way thats still good. This was my second attempt at using QuickMD. I have learned my lesson. The last time I started a medication, they could not supply it as promised and you may get one medication on time but it might me 6 weeks or several months before your next prescription shows up, at which point you've been off the medication. ITS A SCAM

27. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Hello and sorry about all of this, the postal strike, and some unfortunate weather have slowed down shipping! It sounds like you're working this out with Support, however because of these issues and the delay you may have the option to request an rx sent to a pharmacy of your choice in addition to a refund. Please bring this up with the Support Team. We are requesting more information so we can investigate this internally and try to find the best solution for you. Our apologies about all of this, this is not usually the case, thank you for your patience as we try and get this resolved for you.

Saanut 1/5 tähteä

On December 6

On December 6, 2024 I wrote a review. QuickMD did what they normally do, send a generic reply with false information.
I have probably written 15 emails since I paid for medication on 11/22/24.
After my 12/6 review I received an email from the Director of Customer Service. He made me a promise I would have my medication in 12 business days.
AS OF 12/26 NO MEDICATION. This is Fraud on a large scale & customer service replies are Ai generated.

22. marraskuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Hi Susan, thank you for your review, please allow us to say sorry for the inconvenience of all of this. We hate that orders have been delayed amongst these strikes and shortages. As well as our interim supplier also getting snagged with delays as well. Thank you for sharing and bringing awareness to your experience. We see that the Customer Care Team has offered alternatives and a solution has been established. We'd like to apologize for missing the mark with your experience, and thank you for your understanding about the situation and circumstances. Hopefully in 2025 things will be smoother now that shipping issues have dissipated.

Saanut 5/5 tähteä

QuickMed offers convenient

QuickMed offers convenient, efficient healthcare services, providing online consultations and easy access to medical advice. The platform is user-friendly, making it a great option for those seeking timely care without needing to visit a clinic in person. However, like any telemedicine service, it may have limitations in diagnosing certain conditions that require physical examination. Overall, QuickMed is a solid choice for minor health concerns and general consultations.

26. joulukuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä quick.md

Thank you very much for taking the time to write a review! We work hard to make sure that we are offering the best experience possible. Happy to hear we were able to help!

Saanut 1/5 tähteä

Complete SCAM

I've been to may suboxone doctors and this quickMD was a complete scam. I made the appointment and got to talk to someone one the phone for a hole 2 minutes and felt like I was rushed off the phone. Then the whole process was through email. I was told that I could not get my prescription due to me getting mine before in Kentucky but recently moved to Ohio. They are completely scamming people out of $99 bucks to lead you on. Plz plz plz if you see this review do not waste your time or your money. I used them because of the reviews but they are ALL false statements.

20. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thanks for sharing and bringing awareness to your experience. We're sorry the appointment wasn't as smooth as you had hoped. We looked into this internally and see our Support Team has done their best to resolve the issue, thank you for your patience and kindness while everything is getting processed. Although not mentioned through Support channels, you do have the option to ask the Medical Advisory Team to review your case. Feel free to ask for the best course of action to proceed for possible treatment options.

Saanut 1/5 tähteä

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE. I am an emergency room, nurse that has been on Suboxone for many years and had tried the service out because the online aspect makes a lot easier for me. Well, that was a huge mistake I saw Dr. Jimenez off The bat doesn’t seem to understand how this program works along with addiction and does not communicate with his patients well.. The protocol with this program is to start for seven days see how you feel and follow up with the doctor. At our first visit, he never mentioned the date follow up then on the third visit, he told me I was supposed to see him after 14 days, which is also incorrect and pointless to tell somebody after two visits. Then aggressively tapered from 8 mg daily to 1.75 less than eight weeks when he said it would be over NINE MONTHS. I was being compliant because I was trying my best, but For someone that’s been on this medication for so long that really is not a very effective way to taper down. That being said, I wasn’t very happy with that and I mentioned that to him. We ended up agreeing on letting me go back to 2 mg twice a day. This was called into my pharmacy and sit there for several days with no authorization and then once it was authorized, it was out of stock and then it took another two days to get them to switch it to another pharmacy. At this current moment, it is Christmas Eve. I’m scheduled to work all night in the emergency room and come home and make Christmas happen and I have not had my medication going on five days. Of course the doctors not reachable now because it’s a holiday and I have to wait two days feeling even more worse because of these people. Not only did they set me up for failure with my medication, but they ruined my daughters Christmas by having me be completely sick for the holidays. I’m going to make sure this company never sees another patient again.

20. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thank you for your review and sharing about your experience. Sorry for the troubles with the authorization, upon investigation it seems that there was a discrepancy or miscommunication somewhere between the pharmacy tech and notes your physician attached to the rx. We are glad to see the rx was able to be processed before the holidays. Thank you for your patience while things got sorted out. In regards to your treatment, if you feel there was any mistreatment, you are able to raise your case to the Medical Advisory Team for review. We like to apologize for the overall experience and hope we can do better moving forward.

Saanut 1/5 tähteä

Terrible support staff

I have been a patient here for over a year now and though the doctors are great, the support staff is terrible.. I have been told by my doctor at every visit if I had an issue with the pharmacy or if they were out of my medication to call in and they would move it.. the problem is you can’t get anyone on the phone.. it has to be done by email and their online system says it can take up to 2 business days, which doesn’t work for several reasons the 1st is because you can’t even get a refill on controlled substances until you are 29 days from your last script in florida.. so chances are if you have a problem you’ll be out for atleast a day or 2 and you have to fill out an online form there is no way to call in and speak to a real person, much less your doctor which would make the process much faster and easier.. you have to email and wait, email and wait, email and wait.. so if you have any issues at all after your virtual visit has ended they are literally impossible to work with..
I have been trying to get a pharmacy change for over 24 hours now and it’s still not resolved.. i really like my doctor but I’m really concerned with how difficult it has been to change pharmacy’s this should have been a 5 minute phone call but I’ve been emailing support for help for over 24 hours now and I’ve been out of medication since yesterday..

22. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thank you for sharing about your experience, we've investigated internally and noticed the prescription has been resent. Sorry about the delay, we are working on our Support Triage and hopefully we'll have it more streamlined in the future. Our apologies we've missed the mark our service, we'll try and do better! We'll relay your review to our Customer Care Team.

Saanut 1/5 tähteä

I waited 2 hours for my provider

I waited 2 hours for my provider. Never called. Then Moved my appointment for 24 hours Never responded after telling me they’d be right with me. I had other options and now I’m stuck on a Saturday. Now fighting to get my prepaid money back. They don’t care about delaying your care one bit. Avoid. .

20. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thank you for taking the time to review QuickMD, we apologize for your poor experience. We were able to investigate this internally and noticed you did receive a refund. However, we are sorry there was a delay in your care. It's our priority to provide an exceptional experience for our patients, and we apologize this was not the case.

Saanut 1/5 tähteä

Scammed

I'm really disappointed and frustrated. This company just scammed me out of 399.00 for weight loss medication. I ordered this medication on 12/09/24. I have yet to receive any correspondence on the status of this medication. No receipt, no courtesy email or tracking number. I sent an email requesting any information but no response. I wish I would have reviewed the complaints from the BBB before I ordered from this company.

9. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Hello, thank you for your review bringing awareness to what has happened. Sorry about this, there is currently some delays in shipping for certain weight loss medications. Thank you for sharing further information with us, it looks like the Team has received tracking information and forwarded it your way. Our apologies about the hold-up, but thank you for bearing with us while we organized alternatives in the midst of this shipping delay.

Saanut 1/5 tähteä

I used this company for 2 months and…

I used this company for 2 months and had no problems . Last week I tried an appointment and I got check in and no one ever called me I waited a couple hours . I decided to give them another try and booked another appointment and the same thing happened . They check you in and the doctor never called me they just checked me in and then charge me a 35.00 no show fee . When I wasted all afternoon waiting for them to call me . Then you have no way to contact them but email . And they don’t help just charge me a no show fee . I don’t know why they won’t help fix the issue maybe so they can charge everyone more money for lived appointments .

4. joulukuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Hi Amy, our apologies about the runaround you had yesterday with your appointment. Thank you kindly for your patience while we sorted everything out on our end. We know our email thread messaging can be tricky for communications, sorry about that. Our Team investigated your case and everything seems resolved at this time. If there is anything else to follow-up on, please reply through email. In your correspondence you can request to have a Support Team member give you a call and someone will reach out to you by phone.

Thank you for taking the time to review and share your experience with us. We'll keep working to improve and better serve you and our patients.

Saanut 4/5 tähteä

Good Healthcare

Sick and tired of getting dressed and heading to the doctor's office? With this app, you can see a doctor from the comfort of your own home. It's the easy and convenient way to get the care you need.

28. marraskuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thank you for leaving a review! We appreciate you taking the time out to share your experience.

Saanut 5/5 tähteä

I really like this service

I really like this service, I feel like this will be a game changer. I have been waiting for a service and app similar to this for a while now. I believe this will make it a lot easier to connect with a dotor when I really need one fast. It being user friendly and easy to navigate are important to me.

24. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä quick.md

Thanks so much for taking the time to review Quick MD, we appreciate your feedback and trusting us with your care.

Saanut 1/5 tähteä

F quickmd

My gf had an appointment on 11/19/24 to speak with a Dr about opioid dependency and being prescribed suboxone to help her get off of drugs. The dr talks to her and then sends a prescription to the pharmacy and finishes the conversation with make sure you're in full withdrawal before taking the suboxone. Today is 11/22/24 and I just left the pharmacy empty handed for the 2nd day in a row. Yesterday I was told the pharmacy had to verify the prescription with the prescribing doctor and that part of the process is required by law so it's as standard as it gets. We'll the mfn dr never answered any of the 7 or 8 calls they made nor did he return the call. Today I tried to pick it up again only to find out that there is no prescription bc the prescribing dr is licensed in Florida. Can you guess where we are not? He didn't answer any of the calls the pharmacy made to try and resolve that issue either and the pharmacy's computer system booted the prescription after a day bc it's not legal here. There is no way to contact these people by phone and it's 4pm on a Friday. My gf has been sick af for days now and I'd bet my life we don't get a reply to the email we sent quickmd until Monday at the earliest. We've been trying to get this girl clean for so long now and she is finally willing to help herself and it all goes down like this... I swear if she gives up and goes back to the street b4 this can be straightened out...

22. marraskuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Hello and thank you for review and bringing awareness to your experience. Sorry about this, we'd like to investigate further! Have you contacted our Support Team about this, they will be able to message your physician and get to the bottom of this issue. Please create a service ticket here: https://www.quick.md/get-in-touch/

Saanut 1/5 tähteä

Slow MD

Slow MD

1 day prescriptions if you’re lucky better hope your pharmacy has your medication in stock or it will be 1 week prescriptions. I had my script sent to a pharmacy that had it out of stock. Now it is impossible to get anyone on the phone let alone the doctor I can’t even contact QuickMD via phone only an online form and email. The only thing quick about this process was them taking my $99. I’ve never had a doctors visit where I can’t reach out to the doctor directly it’s absurd. Quick MD should be prepared for situations like this as it is a common occurrence and be able to handle it promptly. Use a real doctor this company advertises things they can’t deliver on.

20. marraskuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Hello and thank you for bringing up your experience, also sorry for the issues! We've asked for more information to help investigate your case to get resolved as quickly as possible. Hopefully moving forward we can lock in a pharmacy that is stocked and ready to go, usually once that happens the pharmacy is also better able to prepare ahead of time as well!
Please let us know or reach out to Support as they will be able to sort this out with the pharmacy, or relay any messages directly to your physician for their input!
https://www.quick.md/get-in-touch/

Saanut 1/5 tähteä

Charged $260 for YOUR system issue

I scheduled an appointment with you on 11/22/24 @ 1:10 pm. I registered with my correct info and address. YOUR system gave me the option of scheduling an appointment with a provider NOT licensed in my state. I got all the way through the appointment and THEN the Doctor told me that she could not write a prescription. She told me she was sending you an email and I would not be charged. She told me to log out of the app and back in and I could IMMEDIATELY schedule with another provider and I would not be charged again. #1 I was charged a second time PLUS a cancellation fee. AND there were no other appointments available until 5pm. I want my money back and I want it now. This was YOUR fault. I put in my correct address when scheduling. She also told me I should have had to upload my ID which I did not have to do. I am so upset with my experience. People come to you for help. You should be ashamed of yourself

22. marraskuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thank you for bringing this to our attention, we have found your case and are investigating now with the Support Team. Our apologies about this error in our system, and sorry for the runaround. We will be updating you via email soon, thanks for your patience while we organize and fix this.

Saanut 5/5 tähteä

For all the introverted people

I am the type that is shy and hate physical examinations. my joy knew no bound when a friend introduced quick.md to me. Their service is flawless, relatively cheap and you get consultation within a short period of time without the stress of having to leave the comfort of your home. I recommend!

14. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä quick.md

Thank you for sharing and giving us a 5-star review. We're so happy to hear you are enjoying our services, thanks for your trust in us.

Saanut 1/5 tähteä

Uncaring And Umprofessional

I have used quick MD for over 2 years with no problem I had surgery too months ago and was transitioning from Subutex to Suboxone I was out of Subutex this is last Thursday had an appointment and the doctor never called me no more appointments on Thursday none on Friday not until this afternoon on Saturday however the doctor called today and hung up on me I've been out without the Suboxone for 3 days now so sick throwing up diarrhea all the bad stuff that comes with it the shaking the drooling the horriblest of it all and I'm by myself so I went and had a script build because I didn't know what else to do I was so sick until I could get my Suboxone doctor hung up on me because I had my script filled because I have been without Suboxone for 3 days and if anybody knows what that's like it's hell I never even wanted the script it was sitting there for two months if I had wanted it I could have gotten it filled but I didn't however I was desperate because I was so sick and this is the most unprofessional and it was Dr Seymour unprofessional just hang up on me don't give me a chance to explain don't explain to me nothing don't use these people they won't respond your money either they just kept it both times they kept my money so that's $200

14. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä quick.md

Hello, and thank you for reaching out to share your experience with our physician. We’ve brought your case to the attention of our Medical Advisory Board, and the doctor is being informed of how the situation should have been handled. In your email with Support, we offered a refund and credit to your account. Please confirm with the Support Team so we can proceed with that for you. We sincerely apologize for your experience and appreciate the opportunity to make things right.

Saanut 1/5 tähteä

I really like it

I really like it, it offers great motivation and inspiration to me

18. maaliskuuta 2024
Oma-aloitteinen arvostelu
quick.md-logo

Vastaus yritykseltä quick.md

Thanks so much for the glowing review! We’re going to pretend we’re in a race where 1 star means we finished first! 🏆😅

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