Because of a manufacturing issue the curtain rings I received were not the correct size. But that was not a problem for James who went above and beyond to find us the correct rings. He spent a weekend... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me. Update: Comment below is apprwciated but is wrong, order was placed mid April and request... Näytä lisää
Yritys on vastannut
The customer service was great (using email), and the shipping was very fast also to my location, outside of the UK. The only small area for improvement would be to improve the website so it provides... Näytä lisää
It was a nice surprise to come across a company that still displays a phone number on their website and actually answers the phone! I had a few queries so it was important that I could speak to someon... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Quality Poles offers a wide range of high quality Metal and Wooden Curtain Poles, Bedding, Curtains, Venetian Blinds, Curtain Tracks, Roller Blinds, Pole Accessories and more. We specialise in home furnishing products from manufacturers such as Hallis Hudson, Jones Interiors, Catherine Lansfield, Integra, Swish, Speedy Products, Cameron Fuller, Universal and more. We also ship worldwide, so no matter where you are, you can order the same great products at Quality Poles."
Yhteystiedot
The Street 2, IP20 0DF, Alburgh, Yhdistynyt kuningaskunta
- 01986 511078
- Sales@qualitypoles.com
- qualitypoles.com
4,7
Erinomainen
283 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered duvet set was here as very…
Ordered duvet set was here as very quick, was kept up to date with delivery and was a good buy
17. elokuuta 2022
excellent service good quality and good…
excellent service good quality and good price
2. elokuuta 2022
Gorgeous bedding at great prices
Gorgeous bedding at great prices. Customer service is fantastic!!
1. elokuuta 2022
Excellent service and good price
26. heinäkuuta 2022
Excellent quality duvet set
Excellent quality, arrived on time hassle free and well packaged.
20. heinäkuuta 2022
Quick and easy experience
20. heinäkuuta 2022
Superb
These cushions are superb quality and good value. They arrived very quickly too.
15. heinäkuuta 2022
Very helpful on the phone
Very helpful on the phone. Excellent service. Ordered Thursday afternoon and arrived Friday morning, how quick was that! Very pleased with my purchase, all fittings supplied and reasonably priced too, would definitely use them again.
8. heinäkuuta 2022
The quality of the product was…
The quality of the product was exceptionally poor . Low quality plastic .
Had difficulty contacting .mail not ignored .Repeated phone calls before a call back .Sent it back at a big cost in time and money to myself.
16. kesäkuuta 2022
Vastaus yritykseltä Quality Poles
Hi David
You ordered a metal curtain pole set and we have no plastic curtain poles available from any of our suppliers, so you are providing false and misleading information.
You mentioned that emails were ignored but we have not received any emails at all from you.
The only contact that we received from you was 3 voicemail messages (which you have also complained about) so i will outline the real situation below.
The times of your impolite voicemail messages on the Monday were the following.
3.02pm
3.05pm
3.08pm
Do you really need to leave 3 voicemail messages within the space of 5 minutes? surely 1 is suffice?
I went outside for a brief moment to organise stock and then called you back as soon as i saw your message. I don't have a dedicated call centre like Amazon.
Complaining about time and expenses to send an item back is also a bit much don't you think?
It also cost me a large amount of time and expenses to send the item to you, but i'm not going to complain about that as i have common sense and understanding.
Thank you
Regards
Quality Poles
Very efficient service especially as my…
Very efficient service especially as my order covered a bank holiday weekend due to the jubilee.
The duvet set was as advertised, nicely packaged and will make a special gift for my granddaughter's birthday.
Thank you
Marie
14. kesäkuuta 2022
Order of 2 hand towels
Excellent with letting us know about delivery. Informative. Reassuring.
8. kesäkuuta 2022
Excellent service and products
Excellent service and products. Arrived packaged so securely. Informed of the tracking every step of the way. Fantastic company
6. kesäkuuta 2022
Very good quality chrome curtain tie…
Very good quality chrome curtain tie backs, excellent value for money.
26. toukokuuta 2022
beautiful bedding,ordered Sunday…Tiger Bedding
beautiful bedding,ordered Sunday arrived Tuesday, excellent service
24. toukokuuta 2022
Very pleased with product
Very pleased with product. It looks good and is sturdy better than all previous poles that I have purchased from other companies in the past.
20. toukokuuta 2022
Hallis Antoinette Key Tassel - Slate Blue
I recently had my Grandad’s 1920s oak bureau renovated. In the last couple of years of his life he lost the key. After he died I found the key and wanted a big key tassel so it wouldn’t get lost again. I chose the Hallis Antoinette Key Tassel - Slate Blue, his favourite colour. It looks beautiful. I’m very happy with my purchase.
6. toukokuuta 2022
Vastaus yritykseltä Quality Poles
Hi
Thank you for leaving a review and for sharing your story.
I'm glad to hear that you managed to find what you were looking for.
Regards
Quality Poles
At last
At last! I d been searching for curtains to match a duvet set I’d bought some time back. Found them at quality poles and placed an order . They arrived very quickly, were of good quality and nicely packaged and I was more than happy with them, as they were certainly not expensive!
30. huhtikuuta 2022
Beautiful merchandise and perfect…
Beautiful merchandise and perfect delivery ! What else could I want?
27. huhtikuuta 2022
Great product and fantastic customer…
Great product and fantastic customer service. Unfortunately the Delivery went to a neighbour many houses away from ours and no note was left to advise of this. One call to Quality Poles chasing the order resolved this issue however and I was able to collect my parcel.
26. huhtikuuta 2022
Vastaus yritykseltä Quality Poles
Hi
Thank you for your review and for your compliments.
As you have mentioned, the delivery driver left the parcel at a neighbour which was out of our control.
I contacted the delivery company as soon as i was informed and you were able to receive it which was good
Thank you
Regards
Quality Poles
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