100 shipping updates; product never arrived. The product did eventually arrive. But why would Qathu start asking for reviews days before it arrived? Immediately their legal department threatened law... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
L'article est confirmé à la description. L'envoi est un peu long mais acceptable. Par contre les frais d'expédition sont élevés par rapport au montant de la commande ! Autrement rien de négatif à préc... Näytä lisää
Yritys on vastannut
Ho acquistato 2 Mustela Bebè Acqua Detergente senza risciacquo da 500 ml ad un prezzo davvero competitivo. Azienda seria. Spedizione avvenuta prima dei tempi previsti. Consigliatissimo!
Fairly easy to order online. everything arrived as expected. It did seem to take a long time to arrive and my perfume does not seem to smell as good as it used to. No cinnamon smell to it. I have used... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Qathu
Yrityksen kirjoittama
Qathu
A modern destination for beauty, skincare, haircare, and personal care discovery.
Qathu is an international online destination dedicated to beauty, skincare, haircare, and personal care products, created for customers who want to discover a wide and constantly evolving selection in one place. Our platform is designed for those who enjoy exploring new products, following trends, and finding items that reflect their personal routine, style, and preferences.
We bring together a broad assortment across multiple categories, offering access to both established brands and emerging names. Qathu is built for customers who appreciate variety, convenience, and a shopping experience that feels modern, accessible, and easy to navigate.
Our goal is simple: to make beauty discovery easier through a platform that combines product selection, clear order management, and a reliable online purchasing experience. Whether customers are looking for daily essentials, trending products, or new additions to their routine, Qathu aims to offer a practical and inspiring place to explore.
Why customers choose Qathu
- Wide and constantly updated beauty and personal care selection
- Access to trending and hard-to-find products
- International shipping with tracking
- Secure checkout and reliable order handling
- Customer support available when needed
- A platform designed for discovery, convenience, and clarity
Beauty discovery made easier
Qathu is built for customers who want more than a standard online store. It is a space to discover new products, explore current trends, and access a broader world of beauty and personal care through one reliable platform.
We understand that online shopping requires trust. For this reason, we focus on clear communication, order visibility, and customer support before and after every purchase. Each order is managed with attention to help ensure a smoother and more reassuring experience from checkout to delivery.
Qathu serves customers who enjoy discovering what is new, relevant, and worth trying. By combining product variety, international accessibility, and a structured shopping journey, we aim to create a beauty destination that feels practical, current, and continuously evolving.
A smarter way to explore beauty
At Qathu, we combine selection, discovery, and convenience to help customers shop with more confidence and explore a wider beauty universe in one place.
Qathu — Discover More.
Yhteystiedot
Via Santa Maria la Carità 18, 84'18, Scafati, Italia
- 0039389 244 6141
- info@qathu.cmo
- qathu.com
3,8
Hyvä
39 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
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Fantastic as always Thankyou very much
Fantastic as always Thankyou very much
Kind regards
Patti Geiss
4. toukokuuta 2026
Product arrived
100 shipping updates; product never arrived.
The product did eventually arrive. But why would Qathu start asking for reviews days before it arrived? Immediately their legal department threatened lawsuits about the negative review, but could not be contacted. I tried; it's scary. Whatever you do, don't post a bad review.
20. toukokuuta 2026
Vastaus yritykseltä Qathu
This review appears premature. According to tracking LX059358291NL, the shipment is still within the confirmed delivery timeframe valid until May 27 and remains actively in transit.
At the moment the carrier has not classified the parcel as lost or undeliverable.
https://www.shippypro.com/tracking.html?tracking=LX059358291NL
20th may out for delivery you are recieveing 7 days before the deadline
Vastaus yritykseltä Qathu
Vă mulțumim foarte mult pentru feedbackul dumneavoastră!
Ne bucurăm că ați apreciat livrarea promptă și calitatea produselor. Dacă experiența generală a fost pozitivă, ne-ar face mare plăcere dacă ați putea actualiza recenzia la 5 stele.
Vă mulțumim încă o dată pentru încredere și pentru comanda dumneavoastră!
Fraiseleve par rapport au mo tant payé
L'article est confirmé à la description. L'envoi est un peu long mais acceptable. Par contre les frais d'expédition sont élevés par rapport au montant de la commande ! Autrement rien de négatif à préciser.
18. huhtikuuta 2026
Vastaus yritykseltä Qathu
Bonjour 😊
Merci beaucoup pour votre retour et pour avoir confirmé que le produit correspond parfaitement à la description ✨
Nous comprenons votre remarque concernant les frais d’expédition internationaux. Malheureusement, ceux-ci dépendent aussi du poids, du transport et des coûts logistiques internationaux.
Comme votre expérience globale semble positive, accepteriez-vous de mettre à jour votre avis à 5 étoiles ? Cela nous aiderait énormément 🙏🖤
Merci encore pour votre confiance.
Product not delivered
Got an email stating this my perfume was delivered, it was not delivered and have no information as to where it is. They’ve taken the payment but never delivered the product, wouldn’t use them again.
*Edit to Qathu response 15/05/2026 - I received an email to state order #4471 was delivered and asking for feedback, I submitted feedback. The Qathu website states in transit - GLS tracking has not been updated since the 6th of May - Tracking app 'Shop' has no update whatsoever so the feedback is no it hasnt been delivered because simp;y put the product hasnt been delivered. Who is the carrier in Ireland that delivers? Has it been through customs? Where is the package? It might not be expensive but the point is its not delivered and there is no updated information.
1. Interesting review, considering the shipment linked to order #4471 was exported with tracked GLS logistics under tracking number V5660970502 and the parcel history is fully documented. –
Response – Actually its not fully documented –
Order GLS on the tracking site reads as follows with no update since the 6th of April:
Detailed shipment tracking
06/05/2026 14:24
The shipment has not yet arrived at the recipient GLS location.
International Hub
05/05/2026 14:11
The shipment has not yet arrived at the recipient GLS location.
International Hub
04/05/2026 14:08
The shipment did not arrive at the recipient GLS location.
International Hub
April 30, 2026, 9:35 AM
Shipment created, not yet entrusted to GLS
Italy Sordio
April 30, 2026, 12:00 AM
The shipment has been created by the sender, we are waiting for it to be entrusted to us for delivery to its destination.
Venice
I would be interested to see the delivery documents.
The tracking app Shop also has zero updates since the same date.
2. Some objective questions:
If the parcel was allegedly “never delivered”, why was customer support not contacted before publishing a reputational 1-star review?
Response I received an email to state order #4471 was delivered and asking for feedback, I submitted feedback. It was not delivered and I’m finding it hard to understand how Qathu thinks it is as the organisation website does not state delivered.
3. Why omit that the shipment was sent through tracked international delivery with carrier scans available?
Response: Answered with the information pasted in this thread – I will be keeping it updated here on trust pilot. Tracking has not been updated since 6th or May on GLS – no update on Qathu and zero update on tracking app Shop other than shipped, so no correct tracked international delivery. Please note I have screen shots of all three time stamped.
Why state “they have no information” when a GLS tracking reference exists and logistics investigations can only begin after proper support escalation? – Again I followed the email sent by Qathu stating delivery and asking for feedback.
Was a neighbour, reception desk or safe place verification already completed before publishing the accusation publicly? Answered – I was home
Was a carrier loss declaration or formal non-delivery report ever submitted? Not my job
International shipments occasionally require carrier verification procedures before final conclusions can be reached. Publicly stating that a company “took the payment but never delivered” before completion of those procedures is a very serious allegation.
Response – it wasn’t delivered – no updates on any tracking sites, the Quathu website states:
Was expected by 13 May
GLS Italy V5660970502
On its way
30 Apr
1. Confirmed
20 Apr
Your order was processed, dispatched and exported correctly through tracked logistics. The documentation exists.
Response – No it doesn’t
It beggars belief that an organisation cannot update tracking properly and also doesn’t deliver. I have ordered internationally a lot and always receive updates regarding shipping, parcel at customs, hand over to Irish shipping or An Post, this is standard. I will leave this with Qathu and update this thread accordingly. It is NOT the consumers job to follow up with shipping companies, that is the job of the supplier.
From what I see there seems to be no communication between Qathu - GLS or Tracking App Shop. If Qathu received notification of delivery they need to follow up with the courier, not me.
Edit 18/05/2026 - checked the GLS shipping website and they still havent received the item for delilvery, item ordered on 20th April, nearly a month ago. No update from Qathu as to where this package is either. Have seen a lot of negative reviews here about this company. GLS site reads: The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.
Yes Qathu, it is an interesting update with no actual information existing as to where this package is.
30. huhtikuuta 2026
Vastaus yritykseltä Qathu
Interesting update.
Your own additions now explicitly confirm that:
* the shipment exists,
* the GLS tracking reference exists,
* export scans exist,
* international hub scans exist,
* and the parcel is objectively moving inside a cross-border logistics workflow.
That is materially different from the original public implication that payment was taken without shipment activity existing at all.
You repeatedly present “lack of immediate scan updates” as equivalent to “no shipment” or “non-delivery established”. Those are not equivalent concepts.
Your own pasted chronology shows:
* shipment creation,
* carrier registration,
* export processing,
* international hub routing,
* and active transit status.
You also continue confusing different infrastructures:
* merchant systems,
* GLS export routing,
* customs/export processing,
* Shop app synchronization,
* and final-mile Irish injection.
These systems do not update simultaneously in real time.
Another contradiction remains visible:
You publicly state:
> “they’ve taken the payment but never delivered”
while simultaneously acknowledging the shipment is still marked:
> “On its way”.
An item still inside international transit cannot simultaneously be objectively categorized as “never delivered” in the definitive sense publicly asserted.
You further state:
> “It is NOT the consumers job to follow up with shipping companies”
Yet international carrier investigations require operational cooperation and formal escalation data. Carrier loss procedures do not originate automatically from public Trustpilot comments.
No evidence has been produced of:
* confirmed carrier loss,
* confirmed customs seizure,
* confirmed failed delivery,
* or confirmed disappearance of the parcel.
At present, what objectively exists is:
* an exported shipment,
* active carrier references,
* documented logistics movement,
* and a parcel still inside the international transport chain.
Cross-border shipments can experience reduced scan visibility between export processing and local carrier injection. This is operationally common and does not constitute evidence of fraud, non-dispatch or “payment taken without shipment”.
We will continue monitoring the carrier workflow accordingly.
Vastaus yritykseltä Qathu
Interesting review timing, considering order #4541 is visibly still in active international transit under tracking code LX059765729NL and already shows operational scans inside the logistics network, including transfer depot processing on 13 May 2026.
So some objective questions become necessary:
How can a parcel be declared “not delivered” as misconduct when the shipment is objectively still moving inside the international carrier pipeline?
Why omit that the order is not marked as delivered at all, but simply “In Transit”?
Why publish a 1-star reputational attack only 4 hours ago while the logistics process is still ongoing within the contractual delivery window?
Why write “Nothing has been delivered” as if a confirmed delivery failure existed, when the tracking itself shows active movement toward the United States destination?
Did you genuinely expect an international shipment to teleport from Europe to California without transit scans and depot handling?
The shipment linked to Dana Point, California 92629 remains active and documented. International logistics require export handling, linehaul movement, customs processing and local injection before final delivery. None of those stages are evidence of non-shipment.
Publicly implying that a company accepted payment and failed to ship goods while the parcel is demonstrably in transit is extremely misleading. All timestamps, carrier scans and export records remain fully available.
Vastaus yritykseltä Qathu
The shipment linked to order #4523 does not result as “lost”.
Tracking 3SKDWD001489543 shows:
“RETURN DELIVERED BY CARRIER - RETURN DELIVERED” on 09 May 2026.
This means the carrier registered the parcel as returned/delivered within the logistics network, which is objectively incompatible with the public statement claiming that the order simply “didn’t arrive”.
Why was this operational tracking information omitted from the review?
Kind regards.
Very good excellent
29. huhtikuuta 2026
Fairly easy to order online
Fairly easy to order online. everything arrived as expected. It did seem to take a long time to arrive and my perfume does not seem to smell as good as it used to. No cinnamon smell to it. I have used Cinnabar for years and love it.
28. huhtikuuta 2026
Vastaus yritykseltä Qathu
Dear Linda,
thank you very much for taking the time to leave your review and for your kind words about the ordering experience and delivery 😊
We are sorry to hear that the fragrance did not fully match the Cinnabar scent profile you remembered, especially after using it for many years. Unfortunately, manufacturers sometimes make formulation updates over time due to ingredient regulations or production changes, which can slightly affect certain notes such as cinnamon tones.
Your feedback is truly valuable to us and helps us improve continuously.
If you feel we assisted you correctly overall and would consider supporting our small business a little more, we would be incredibly grateful if you might consider updating your review to 5 stars ⭐
Thank you again for your trust and support.
Warm regards,
Qathu.com
Alles bestens! Gerne wieder!
28. huhtikuuta 2026
Ware wurde schnell geliefert
Ware wurde schnell geliefert, von der Bestellung bis zur Lieferung alles gut.
Vielen Dank
27. huhtikuuta 2026
The products were sold at a very good…
The products were sold at a very good price and are excellant quality, delivery took longer than expected but arrived well packaged and secure.
27. huhtikuuta 2026
Vastaus yritykseltä Qathu
Thank you so much for your kind words 😊
We’re really happy to hear that you appreciated the product quality, pricing, and packaging. We also truly appreciate your patience regarding the delivery time.
Supporting our small international business with a 5-star review would mean a lot to us and helps us continue offering hard-to-find products worldwide.
Thank you again for your trust and support 💚
Vastaus yritykseltä Qathu
Hej Mathias,
Mange tak for din anmeldelse og for de 4 stjerner ⭐
Vi er virkelig glade for, at du fandt produktet, du ledte efter, hos Qathu.com.
Vi beklager dog, at leveringstiden føltes lidt lang. Da vi arbejder med internationale forsendelser og produkter, som ofte er svære at finde lokalt, kan nogle leverancer tage lidt længere tid, men vi arbejder konstant på at forbedre vores logistik.
Hvis du samlet set er tilfreds med både produktet og servicen, ville det betyde meget for os, hvis du ville opdatere anmeldelsen til 5 stjerner. For en uafhængig webshop som vores gør det en stor forskel og hjælper os med fortsat at tilbyde specielle produkter til kunder i hele Europa 🙏
Tak igen for tilliden, og vi håber at se dig igen hos Qathu.com.
Vastaus yritykseltä Qathu
Bonjour Antoine,
merci beaucoup pour votre retour positif et pour les 4 étoiles. Nous sommes heureux que votre expérience globale avec Qathu ait été satisfaisante.
Nous comprenons parfaitement votre remarque concernant la communication en français. Nous travaillons actuellement à améliorer davantage notre support multilingue afin d’offrir une expérience plus fluide à tous nos clients francophones.
Si malgré cela vous avez été satisfait du service et de la gestion de votre commande, cela nous aiderait énormément si vous envisagiez de mettre à jour votre note à 5 étoiles ⭐⭐⭐⭐⭐. Pour une boutique indépendante comme la nôtre, chaque étoile compte réellement.
Merci encore pour votre confiance et votre gentillesse.
First time I got best site to buy my…
First time I got best site to buy my wished items in UK
But need to wait 30 days for delivery
23. huhtikuuta 2026
Thank you for being kind and honestly
Thank you for being kind and honestly. It means a lot
23. huhtikuuta 2026
Ich warte immer noch auf die…
Ich warte immer noch auf die versprochene Ersatzlieferung aus meiner ersten Bestellung.
15. huhtikuuta 2026
Vastaus yritykseltä Qathu
Wir finden diese Bewertung eher ungewöhnlich, da unsere Unterlagen zeigen, dass Sie zwei separate Bestellungen aufgegeben haben und beide problemlos zugestellt wurden.
Aktuell gibt es unter Ihrem Namen oder Ihrer E-Mail-Adresse keine offenen Supportfälle, Reklamationen oder ausstehenden Ersatzlieferungen.
Falls Sie Fragen haben oder Unterstützung benötigen, kontaktieren Sie bitte direkt unseren Kundendienst, damit wir den Sachverhalt ordnungsgemäß prüfen und klären können.
la experiencia fue muy buena
la experiencia fue muy buena. Productos a buen precio y envío exitoso.
21. huhtikuuta 2026
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