I purchased a product from Pur Smile. Unaware of a subscription each month after the purchase. Reached out to Customer Support, the subscription was immediately cancelled, no products were mailed out... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I took these for almost 3 months and noticed no difference. Cancelling was worse. There's no simple cancel button - you have to log in to their subscription portal with a code that's supposed to come... Näytä lisää
Yritys on vastannut
I reached out via email about a crack in the water tank of the flosser I had bought in February. The response was timely and friendly and very professional, simply asking about shipping address and af... Näytä lisää
Yritys on vastannut
I would like to express my gratitude for Customer Service understanding and support regarding my dental health care. Since receiving my upper implant plate three years ago, I have used several... Näytä lisää
Yritys on vastannut
3,9
Hyvä
573 arvostelua
Pyytää asiakkailta arvosteluja
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The customer support rep was very…helpful
The customer support rep was very helpful after I contacted them regarding a refund. I didn't realize that the subscription would renew that quickly and did not need the upcoming order. Although I could not get a full refund, I received a partial one. The product is a good one.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your thoughtful review, Rebecca!
We’re glad our support team could assist you and help find a fair solution regarding your subscription renewal. We truly appreciate your understanding and are happy to hear you’re enjoying the product as well. Thank you for being part of the PuurSmile family!
The PuurSmile Team
Support staff was very helpful in…
Support staff was very helpful in cancelling my order. I just have a large amount of unused products. I love my water pick a lot.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi Josephine,
Thank you so much for your kind review and for your understanding. We’re very happy to hear that our support team was able to assist you with your request smoothly.
It’s also wonderful to know that you’re loving your water flosser! We truly appreciate your support and your trust in PuurSmile.
If you ever need anything in the future, please know that our team is always here and happy to help.
The PuurSmile Team
NO Charging cables
I like the water flosser but after 3 months it died. It never came with a charger. I bought three for my family. NONE came with chargers. When I emailed them they got back to me right away, requesting that I send a picture of the portal so they could send me chargers. They emailed me they were shipped and keep a lookout for them.
That was 14 days ago. still no chargers. I'm very disappointed and will need to spend another $300 for brand new water flossers.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hello Nicole.
We sincerely apologize for the experience and frustration caused.
After reviewing this case, our support team created a new replacement order and we also included a complimentary gift as a small gesture of apology for the inconvenience.
At Puur Smile, we truly care about our customers’ experience and satisfaction. We understand that trust is incredibly important, and we are always committed to resolving concerns fairly, respectfully, and as quickly as possible.
We appreciate the feedback shared and the opportunity to make things right. Our team remains available and happy to provide any further assistance needed.
The PuurSmile Team
Puur Smile is an absolute SCAM
I bought the product...it arrived as stated. then one month later I was emailed "your Puur Smile " order is on its way. I thought it was a mistake. then I received a wooden toothbrush & a tiny bottle of concentrated mouthwash. i wrote to PuurSmile and asked pls dont do this again (at a monthly cost of cad $45. they informed me I was automatically subscribed monthly when I bought the product. yet I NEVER SUBSCRIBED TO ANYTHING. I contacted my credit card company to block such payments. I decided to ensure this con stopped. I informed my credit card company I had lost my card and needed a new one.They sent me new card. Then Puur Smile billed me again using the NEW credit card number.
So I contacted HOME TRUST and was informed that if I had signed up to a subscription, they ( HOME TRUST) honor that subscription.regardless if I change to a new credit card number with them.
So I stated " so you dont protect your card holders who have been with you 20 years, but you will respect a devious company creating FALSE subscriptions" .
Their answer on phone...no reply.
So I asked the rep " are you telling me that if i continue to use your card...I will be charged almost CAD $ 50/month for the REST OF MY LIFE"? For a subscription I NEVER signed up for"?
I informed them(HOME TRUST) you leave me no choice but to harm my amazing credit score by cancelling your card , my OLDEST credit card.
their reply.
"So are you saying you wish to cancel your card"?
My reply "ABSOLUTELY".
Puur Smile should be dragged into court for what they do...and HOME TRUST for helping them scam us...the public
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hello Fergus.
We sincerely apologize for the frustration and inconvenience caused by your experience.
After reviewing your case, we can confirm that your subscription has been fully cancelled and all subscription-related orders have been fully refunded. There is no need to return any of the items you received — please keep them as a gift from us.
We truly regret that this situation caused you so much stress, and we understand your concerns. Providing a positive customer experience is extremely important to us, and we are continuously working to improve our communication and processes to avoid misunderstandings like this in the future.
Please know that we are here to help and support our customers in every way we can, and our team remains available should you need any further assistance.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
The PuurSmile Team
After using the flosser for a few days…
After using the flosser for a few days I decided it was just not for me. I thought I was going to have a hard time returning it but I was given an option that worked for me. The customer service was over and above my expectations. Sorry it didn’t work for me.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi Margot,
Thank you for sharing your experience with us. While we’re sorry to hear that the flosser wasn’t the right fit for you, we truly appreciate you giving it a try.
We’re especially happy to hear that our customer service team was able to provide a solution that worked for you and make the return process easy. Your kind words mean a lot to us.
Thank you again for your honesty and support — we wish you all the best!
The PuurSmile Team
Great product and customer service
I ordered from Puur because I like the style of the product in comparison to my waterpick. I receive my products quickly. One day ofter I received it I had an issue with one of the heads for the device. I reached out to Puur and explained my issue. Their customer service replied promptly. Asked me to send them video/pictures of the damaged item and my address to verify shipping. Upon doing so, they promptly shipped out a replacement product for me. Their support person/team was friendly and prompt. I highly recommend this product and haven't had better customer service in a long time. I'm very satisfied with my decision to purchase from them.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi Michael,
Thank you so much for your kind words and for choosing PuurSmile! We’re really happy to hear that you’re enjoying the product and that our support team was able to quickly resolve the issue with the replacement head.
We truly appreciate you taking the time to share your experience. Providing both high-quality products and reliable customer service is very important to us, so your feedback means a lot.
Thanks again for your support and recommendation — we’re grateful to have you as part of the PuurSmile family!
The PuurSmile Team
The quick response to my question
The quick response to my question. I truly appreciate their attention.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi Phyllis,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the quick response from our team. Providing attentive and timely support is very important to us, so your feedback truly means a lot.
We appreciate your support and look forward to serving you again!
PuurSmile Support Team
Great and very professional!!!
The customer service was great. The person who handled my issue was very nice, understanding and professional. I haven’t had such a great experience with Customer Service in a very long time. Thank you very much.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our customer service team. Providing kind, understanding, and professional support is exactly what we strive for, so your words truly mean a lot to us.
Thank you again for your support and for choosing PuurSmile!
PuurSmile Support Team
Wonderful customer service
Wonderful customer service. I noticed a situation with my order, immediately sent an email and was answered within minutes. Within a few minutes they had the situation taken care. These days, having great customer service is a rarity but not with Purrsmile. I truly appreciate perfect service.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your kind words, Lori!
We’re thrilled to hear our team was able to respond quickly and resolve the issue with your order right away. Providing fast, helpful, and caring customer service is something we truly strive for, so your feedback means a lot to us.
We sincerely appreciate your support and are so glad we could provide the experience you deserve. Thank you for choosing Puursmile!
PuurSmile Support Team
The water floss machine and whitening…
The water floss machine and whitening strips have been very useful. The customer service was excellent.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi Joshua
Thank you so much for your wonderful review!
We’re delighted to hear that the water floss machine and whitening strips have been so useful for you. It’s also great to know that our customer service team made a positive impression. Your support means a lot to us, and we truly appreciate you taking the time to share your experience!
If you ever need anything in the future, we’re always here to help!
PuurSmile Support Team
Satisfied customer
Once I got the correct person to help me the problem got solved immediately. I love the product, I just didn't want a monthly subscription because I don't have time to do all the procedures every day so I don't need to received momthly.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi Debra
Thank you so much for your kind review! We’re really happy to hear that once you connected with the right person, your issue was resolved quickly.
We completely understand that a monthly subscription may not fit everyone’s routine or schedule, and we truly appreciate your honesty. It means a lot that you still love the product, and we’re grateful you gave us the opportunity to help.
Thank you again for your support and feedback!
PuurSmile Support Team
My water flosser charger port fell…
My water flosser charger port fell inside the unit. The support team replaced the unit, and solved my problem.
Thanks Puur support !
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you for your feedback, Bill!
We’re sorry to hear about the issue with your charger port, but we’re glad our support team was able to resolve it quickly and get a replacement to you.
We truly appreciate your support, and if you ever need anything else, we’re always here to help!
PuurSmile Support Team
The product appears to be wonderful
The product appears to be wonderful, and when I had issues the resolve was quick.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you for your feedback! We’re so glad to hear you’re enjoying the product and that any issues you experienced were resolved quickly. Providing both a great product and responsive support is really important to us.
If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Excellent customer service
I contacted the company about a replacement water reservoir. They looked up my purchase and decided it was covered under warranty and would be replaced free of charge! I was delighted!! Thanks puursmile for excellent customer service after the sell.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your kind words! We’re really happy we could help and get your water reservoir replaced quickly under warranty. It means a lot to hear that you had a great experience with our after-sales support — we believe taking care of our customers doesn’t stop at the purchase.
If you ever need anything else, we’re always here to help. Enjoy your Puursmile, and thanks again for your support!
I love my Puursmile
I love my Puursmile — it makes teeth brushing a lot easier. And the variety of attachments — including a brush — gives you several ways to clean your teeth and gums. Also, Customer Service is excellent at this company so I say
GO PUURSMILE!
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your wonderful feedback, Claudia!
We’re thrilled to hear how much you love your Puursmile and that the variety of attachments is helping make your routine easier and more effective. It’s also great to know our customer service team made a positive impression!
We truly appreciate your support and enthusiasm 😊 If you ever need anything, we’re always here to help.
PuurSmile Support Team
dream customer service interaction
i emailed customer support to cancel my recurring subscription. i not only received a quick response. they provided me options that may help. i still wished to cancel and they responded right away with a kind and understanding email. i love when customer service is actually customer service. thank you for a pleasant experience.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your kind words, Rachelle!
We’re really glad to hear you had such a positive experience with our customer support team. Providing clear options while fully respecting your decision is exactly the kind of service we strive for, so it’s great to know that came through.
We truly appreciate you taking the time to share your experience—it means a lot to us. If you ever need anything in the future, we’re always here to help!
PuurSmile Support Team
Excellent Product and Customer Service
Saw PuurSmile online during the holidays, right when I was considering a WaterPik-type device at the advice of my dental professional. With the holiday deal, I was able to purchase 2 units so my husband could also benefit. We are very happy with the PuurSmile device, use it daily except when on short trips (although it comes with a travel case, it is bulky and somewhat fragile and hasn't packed well for us). My periodontal hygienist has already commented on better gum health since I've been using it! On the fragility issue, the reservoir on my unit developed a couple of cracks within 5 months of use with no drops nor travel, and Customer Service was excellent in dealing with sending me a replacement reservoir in April 2026. Also, when I first ordered back in November 2025, I didn't realize there was an automatic subscription and Customer Service was very helpful then too in canceleing the subscription aspect. I would not hesitate in recommending the PuurSmile flosser, and commend Customer Service for its kind assistance.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your thoughtful and detailed review, Grace!
We’re delighted to hear that both you and your husband are enjoying your PuurSmile devices and that you’ve already seen improvements in your gum health—that’s exactly what we hope to achieve 😊
We also really appreciate your honest feedback regarding the travel experience and the reservoir. While we’re glad our customer service team was able to assist you quickly with a replacement and help with the subscription, your insights are incredibly valuable and help us continue to improve our products.
Thank you again for your recommendation and kind words—it truly means a lot to us. If you ever need anything, we’re always here to help!
PuurSmile Support Team
The customer service of this company is…
The customer service of this company is off the chart. Like any man-made product things break things stop working. I touch base with customer service I told him what was happening with my device they asked me what was wrong and send us a video I did both and within 48 Hours my device my new device is being shipped to me. the best company
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your amazing feedback, Robert!
We truly appreciate your understanding and are glad to hear our team was able to support you quickly and efficiently. It’s great to know the replacement process was smooth and that your new device was on its way within such a short time.
Your kind words mean a lot to us, and we’re always here if you need anything in the future!
PuurSmile Support Team
Scam company
Terrible company and customer service. Sent a second order without my approval and order wasn’t shipped yet and claim couldn’t cancel. Another company trying to scam you. Stay away.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Hi Howie,
We’re very sorry to hear about your experience. This is not the quality of service we aim to offer, and we sincerely apologize for the frustration caused.
We have reviewed your case and can confirm that a full refund has been processed for the order in question. Additionally, due to the inconvenience caused, you are welcome to keep the products with our compliments.
We understand how frustrating this situation must have been, and we truly regret that your experience with our customer service did not meet expectations. We are taking your feedback seriously and using it to improve.
If there is anything further we can assist you with, please don’t hesitate to reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801.
Thank you for bringing this to our attention.
PuurSmile Support Team
I absolutely love my Puursmile…
I absolutely love my Puursmile toothbrush and water pick. Although I’ve had a couple bumps in the road, the customer service team has been absolutely fantastic! I couldn’t be happier with their product or service. And by the way, the system makes your teeth feel like you just had your teeth cleaned!!
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puursmile
Thank you so much for your wonderful feedback, RuthAnn!
We’re thrilled to hear how much you love your Puursmile toothbrush and water flosser, and that your teeth feel that fresh, just-cleaned sensation—that’s exactly what we aim for 😊
While we’re sorry to hear there were a couple of bumps along the way, it means a lot to know our customer service team was able to support you and turn your experience into a positive one.
We truly appreciate your support and kind words. If you ever need anything, we’re always here to help!
PuurSmile Support Team
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