We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Näytä lisää
Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Näytä lisää
Really good experience with this company. I had a minor problem with order which was sorted promptly. My portrait exceeded my expectations and I would highly recommend this company.
Yrityksen tiedot
Yrityksen kirjoittama
Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.
Yhteystiedot
Wakefield, Yhdistynyt kuningaskunta
- orders@purrandmutt.com
- purrandmutt.com
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic Service and Great Quality Print
Bought a portrait as a leaving gift for a colleague. They absolutely loved it! Great service from Purr & Mutt.
Fantastic product
Fantastic product I ordered as a present - I ordered the framed canvas and it was brilliant. I also got the digital version which was useful to share with others. I didn't even have to make any edits before printing - it was perfect on the first draft
Oldie but goodie
I only had a picture of my dog from the 80s and Purr & Mutt did a wonderful job with it. This was my third dog portrait and all have been better than I expected — which means they are one of the first things you see in my house. Thank you for the memories each one invokes!
Absolutely love my dogs portrait 🥰
Absolutely love my dogs portrait 🥰
Ordering was super easy. Getting a preview to approve is great customer service. Delivery was fast and securely packaged. Not a single bad word to say.
The product was excellent and having…
The product was excellent and having the chance to review it prior was ideal. The time frames from order date to delivery meant it didn't make it in time for the birthday though.
Great quality and fast service
100% happy with portrait and customer…
100% happy with portrait and customer service . We lost our much loved cat , U-Roy , last year . He was my husband’s best friend so I bought the portrait for my husband’s birthday . We both love it . Well done Purr and Mutt .
The portraits turned out even better…
The portraits turned out even better than I expected. Very fast turnaround and I really liked that they sent me a draft of each portrait to see if I liked it before completing the order. Very easy to work with and good communication and updates about the status of my order.
Brilliant thanks would recommend to…
Brilliant thanks would recommend to anyone
Amazing
Amazing! Got a portrait of my guinea pigs done for my partner and she absolutely loved it! Makes us smile every time we walk past it!
I am over the moon with this purchase
I am over the moon with this purchase. It was such an easy process. It’s such a cute addition
Took a little longer than anticipated…
Took a little longer than anticipated to arrive, reasonably priced and a lovely gift for my granddaughter’s birthday!
Fantastic service
Fantastic service. We had to make a few changes and it was very easy process and quick delivery. Very pleased with our portrait!!
Great portrait of my boy Rebel
Great portrait of my boy Rebel - very happy!!
Love the portrait
Love the portrait. Was a gift for my daughter, she loves it.
Great comms from team
Needed better photos to be sent. No hassle to get them over
Def use again
Fabulous portrait of my dog
Fabulous portrait of my dog. Love it!
Well worth it.
I'm so happy with the portrait. It's fabulous. Great company to deal with. Kept in touch and asked for several photos so that they could get it absolutely right. Thanks Purr & Mutt
Brilliant service from beginning to end.
Brilliant service from beginning to end.
Slow & Scammy
This company presents itself well, but is functionally a scam. I ordered two photos - one as a memorial for my cat, the other as a gift for my brother. They both took extremely long to produce the initial proof.
The cat photo was fine and is pending some edits (overdue as well) that I would have preferred they saw the need for themselves, but the one for my brother was terrible - he has a long-haired dog and there was no effort to blend the neck and make it look "natural" in the frame. It was clearly just and crop and paste, and why they claim their "artists" don't do that, all evidence shows that they do. There's no effort either to make it look like a part of the oil painting - it's a glossy digital photo, blending terribly into the painting chosen - the lighting is all wrong, the texture is all wrong.
Seeing the quality of the work made me immediately want to ask for a refund. Several days and two follow-ups later, they told me that they couldn't provide one per their FAQs. Which simply means they didn't want to provide one. I'm not unreasonable - I understand if I can't be refunded the full charge because of the "labour" the "artists" did. But it's pure robbery not to be willing to refund even the frame I paid for, since nothing has been issued or shipped.
Completely appalled by this company. It's been almost a month since this process began and I'm not closer to any kind of resolution. Stay far, far away.

Vastaus yritykseltä Purr & Mutt
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