Purr & Mutt Arvostelua 2 373

Really confused by the negative reviews… Have ordered three times from Purr & Mutt and honestly everything has been perfect!
The quality is fantastic and the delivery time was really prompt, genuinely faultless!

Great product arrived in good time and kept informed throughout the whole process.

Had the nerve to ask me to rate them when they have not responded to 6 e mails & messages on IG. Paid for a picture on March 25th, now April 13th & nothing. Company is a joke.

I ordered a portrait back in February. After the package arriving late and going to the incorrect address it finally came. Only to be printed in landscape with half of the dogs head cut off. The ‘preview’ I received for approval was in portrait. I’ve had no response so far, but an extremely frustrating experience to give a gift to someone.

Everything was perfect ! They really took care of showing up the final result and delivery was fast. The quality of the product it’s very good !

Second time ordering. Both times fantastic drawings and fantastic service.

Picture turned out great, Showed up exactly as advertised. Would recommend, and will be buying again

Absolutely love this picture of my cat. Will take pride of place

Really amazing customer service and love the prints of our dogs.

I ordered 2 portraits for my wife’s birthday, thinking that over 2 weeks would be enough. After a few days, received an email to upload another photo, which was done. Nothing heard so I chased and confirmed that it was becoming urgent. Received an email that preview would not be available until almost 2 weeks after additional photos sent. I chased again to say that urgent and to cancel if couldn’t complete within their own time frames. No explanation received but they decided to cancel and refund 2 days before the item was needed.
Went somewhere else and experience has been completely different, preview was within 2 days and order despatched within 4.
Avoid Purr and Mutt, if you have any need for the items by a certain date.

Lovely picture, good service. Would definitely recommend.

You didn’t show me the preview. You didn’t send me the digital copy until I emailed you (it didn’t go to junk or spam because I always check my junk emails everyday). Because you didn’t show me the preview, the photo’s background is too dark (my dog is black), too closed up so my dog front feet is cut. Very disappointed. Also, the digital copy is a squared photo, not a rectangular one so that it’s not good when I put it in my mobile phone.
I did order 2 times with you before. Both of them were very good, but it’s not this time.

Nice portrait but misleading information on the website,hidden cost to make changes, lack of communication and terrible customer service.

Amazingly completed and realistic. Thank you!

Fantastic company, very responsive to changes, items packaged extremely well and delivered quickly. Highly recommended.

Tragically we lost our fluffy boy Simba Christmas Eve.
When on simba’s cat insurance app. I found purr & mutt listed.
So I had a look. The portraits were amazing. I wanted a normal watercolour portrait of our boy.

The process has been smooth & easy. From start to finish.
The finished product is amazing. It’s better than expected.
Simba’s portrait is proudly sitting next to his ashes on the shelf.

Product is absolutely fine but the relentless bombardment to leave a review is totally unacceptable. I will never shop with them again, I must have had at least 10 emails for reviews!

Gorgeous portrait and great customer service. I asked for a change and they made it with no issues. Great experience

Putt and Mutt were brilliant and turned the pet portrait around super quickly so it arrived in time for Christmas! The picture went down an absolute treat and I'm so happy with the service. Thank you so much :)