Pure Relocation Services Arvostelua 

The move was a horrific experience! There was not a single commitment made by this company that has been met. When booking we were clear the items were in a storage facility and needed to be picked up by the first . On the day-before I received a call that the equipment was broken down and it could be 2 more days per the contract. When they finally showed up, instantly we were told that we had way more than the contracted amount. This is after we provided the exact qty and size of each item as well as increasing the calculated amount by 10%. The fact the sales person could not calculated the correct amount given all variable should have been the first red flag.

The first delivery date we gave was July 18 and we were told “No problem”. I repeated multiple times to confirm that date. This was important has we were moving our pet related items that are critical to the safety and hygiene of our animals. We did bring a few items to last us a month which was 2 weeks past the original delivery date. Now we are over a month past the delivery date, 23rd business day, and still do not have our property. Each time we call we get the same story “I have spoken to the dispatcher and it will be put on a truck the end of the week or early next week” but when that didn’t happen we received no phone calls. When we asked why we were told, “We didn’t have an update so no reason to call” this was followed by, “Per contract we have 21 business days after the first delivery date to deliver per the contract”. Then today, as I mentioned this is the 23rd business day, I requested the process to get the compensation since the 21 days had past. The response was shocking. After it is delivered we have to pay the final balance of ~$2,800, then we have to file a claim. When asked how long the claim process took the response was, technically we have 31 business days to deliver.

We have had to spend hundreds of dollars as stop-gap to keep our animals at minimum safety levels but we are unable to leave the home for more that 2 hours at a time. Without our tools we are unable to fix items in our new home. Lastly, I have not been able to work effectively because I don’t have much of my office equipment (monitors, adapters and docking stations) nor most of my work clothes.

The delay, albeit not legally or contractually wrong, it is ethically unscrupulous and morally reprehensible.

The team that came to help us relocate was fantastic. They helped adapt to some changes and continued to have a great attitude. Phillip was extremely helpful

I hate moving. Partly because it’s stressful and a lot of effort. But also because I have had issues with moving companies not being transparent about some things until they have my stuff on their trucks. Pure relocation services fixed both of these things for me. Numerous conversations before the move reduced the “surprises” encountered. Thanks to Francis, Phyllis, and Anastasia I knew what to expect, and what to be prepared for that could possibly change on the day of the move. On the day of the move Filip and Javier couldn’t be better. Filip explained everything he was going to do, how he was going to do it, and why. They treated my items with great care and they were highly skilled at what they do. They were also extremely pleasant and professional. They worked so amazingly hard. Thank you Relocation Services and everyone mentioned in this post for making a stressful process so much better than it could have been. I highly recommend this company for their service and the system they have developed for the entire process.

Phillip did a great job! Much appreciated and was very professional! Thank you Phillip

We couldn’t be happier with our experience! The crew provided true white glove Service from start to finish. Every piece of furniture was carefully wrapped and protected, and they handled our belongings with incredible attention to detail.

The team is professional courteous, and worked efficiently the entire day. When everything arrived, they staged the furniture beautifully in each room, making the move in process so much easier. Nothing was rushed, and everything was placed exactly where we wanted it.

If you’re looking for a moving company, that truly cares about your belongings and delivers exceptional Service, I highly recommend Pure Relocation Services!

They helped me move five days after I called and were amazing with everything!! They provided excellent customer service every step of the way and made the moving process easy. I would give more stars if I could!!