Puls Arvostelua 

If there was a zero I would have chosen that
I signed up for this warranty (whole home) a few months ago and did not need it
This month my fridge has issues cooling
I tried to book an appointment but the application will not let me stating no payment required! I reached out via email and they asked me to call
I finally was able to book via website and I had to pay service fee before the appointment
On the day of my appointment I was told no techs were available and they asked me if it was urgent and I wanted out of network tech but they said if this was my choice I must request a letter for authorization then pay everything and them request reimbursement
I chose to wait and they rescheduled me in a week
On that day again I got the same email and I emailed them saying why do you iffer a warranty if uou have no tech! So they gave me a tech! He spent about five minutes
He was not able to communicate in English
He said like three words Need new compressor and Freon even though he did not run -any test
I said ok this is warranty! So he left!!!
I hear nothing from them then I get an email saying even your manufacturer warranty is expired may be the compressor has a warranty contact kenmore for details. They offered nothing no repair no contacts
I called and was on hold for over 30 minutes and nothing

This is not a legit company
Not sure how will this end but if you are looking for a warranty look elsewhere !!!

Would give less than 1 star if possible! We scheduled twice for an appointment! Each time, they waited until after the appointment time to say that there isn't a technician in our area at the moment and we need to reschedule! I called and asked why they wait until the last minute or later to tell a customer there isn't a technician available! Just got a bunch of nonsense! So, they want us to keep rescheduling, hoping someone will show up?!? It's ridiculous! Wasted our time 2 separate days!

No. No. No and no. NEVER AGAIN.

Tech was polite and very efficient. Would highly recommend.

He was on time and very nice and explained everything well

He was very efficient in diagnosing the problem. He explained the washing machine should last several years, which we were happy to hear.

Bait and switch. $89$ to get there then $250 to clean a washing machine? That is crazy. Don’t waste your money. Tech was great, but this model is crazy.

Edwin was amazingly knowledgeable and professional. Top notch guy!

Petr was very helpful and courteous. He was extremely knowledgeable about the refrigerator and showed me the deficiency clearly.

Absolutely the worst experience. The technician showed up in a timely manner, but everything went downhill from there. Before even looking the fridge over, we told him there was a code that flashed and he said, ok you need a new compressor. Quoted us, told us he ordered parts and scheduled to come back a week later to install the part.
He came back on a Saturday and started the compressor replacement. After about 5 hours he said he needed parts and would be back tomorrow. Sunday came and we were told the parts store was closed and he would be coming Monday, I guess he didnt know they were closed...He showed up on Monday to continue the replacement and filled my house with smoke after using his torch and told me that was normal. We were told the fridge could take 48 hours to cool down. I came home from work Tuesday to a hot fridge, a weird smell in my home and when I pulled the fridge out I noticed the frion was all over the floor. I proceeded to look at the "repair" and found that everything had been scorched and all the plastic parts were melted. My floor was burnt as well.
We contacted the technician and he never responded to us again.
We reached out to Puls and it was a nightmare to get in touch with someone for a refund and we were hung up on multiple times. It took two weeks but we got a refund less the service fee. We lived without a fridge for three weeks because of these idiots. I had to buy a new fridge and just except that my floor has been burnt from this moran technician.

I was initially quoted $89 for a washing machine service call. The technician came out and cleaned a filter and then ran the washing machine. He was here for a total of 20 minutes. He then charged $317. I disputed this charge with the company. The technician lied and said he discussed this charge with me before he performed the work he did not. He went outside hose the filter down and put it back in the washing machine I would never use this company again. The technician is a liar.
He never discussed anything other than the $89 service call. His service was not worth $317. I would not have approved that if he had discussed this with me before.

Very professional, prompt response and service. The technician was very helpful and knowledgeable about the process and I appreciate that he was able to help me with the problem with my dryer. I was thoroughly impressed with the way things turned out.

I had a terrible experience with this company. First, they rescheduled my initial appointment after waiting a full day. When the technician, Brian, finally arrived, he completely refused to perform a proper physical diagnostic on my Samsung dishwasher, which was failing to drain water.
I explained the symptoms and even pointed out that the drain pump impeller was spinning completely loose with no resistance—a clear sign of a broken pump shaft. Without taking off a single panel or driving a single screw to check the pump, he incorrectly claimed the issue was a water inlet valve based solely on the error code. He told me checking the pump was "too much labor" and quoted me over $350 in labor alone—more than the machine is worth—suggesting I just buy a new dishwasher instead.
In the end, I was charged an $89 diagnostic fee for zero actual work. I essentially paid $89 for someone to stand in my kitchen, misdiagnose an issue I had already pinpointed, and try to sell me on an overpriced repair. Avoid this service if you are looking for honest, qualified technicians.

I scheduled an appointment VIA computer for the following day and received several text confirmations. At the time of the proposed service, I received a text saying they were unable to locate a technician and I needed to reschedule the appointment. Very unprofessional and potentially a data-gathering scam

Basil is very efficient and Conscientious and fast. Great work!!! And a Great job done. I will continue to check the progress of freezer. Thank You

My 2nd service request was a nightmare the repair was for my refrigerator icemaker. Mind you joined during my first repair for my oven hitch was June 30 and ordered repair for July 1st the replacement was installed on July 8th but did it work and was told I needed another part. I continually contacted PULS about the part and told there was a delay in delivery and they had to contact the technician this went on well into August. Still have unrepaired icemaker. When I tried cancel membership PULS is trying to charge an expensive cancellation fee. When they have not completed the repair which I paid for and have ran out the 30 day cancellation timeline with the part delivery delays and trying to contact the technician excuses. I now feel the initial service was good to reel you in and then it becomes a money grab. Still fighting this unjust cancellation fee since PULS did not complete the repair and I paid for a part that doesn’t work. PULS needs to take responsible for jobs not completed and cancel requested membership due to their not completing a service and reimbursing the client for faulty non working parts.

Robert was very helpful and made useful recommendations which gave me additional knowledge to aid in making my decisions. He is very much appreciated!

Fast and reliable service