PTCL Arvostelua 375

The service is very poor. If you have any other option, avoid using PTCL. They wasted 15 days of my time and then told me the connection could not be installed because their pipe was blocked.
Even when processing refunds, they behave unprofessionally. I submitted my refund request on April 10, but when I followed up a week later, I found out they had only entered it into their system on April 14. Now they say the refund will take two more weeks.

I want to share a serious and frustrating experience I recently had with PTCL so others stay aware.
Without my knowledge or consent, a PTCL connection was installed using my CNIC and name at an unknown address. I only found out when I received a bill on WhatsApp showing my details but a completely different address.
I immediately contacted 1218 customer support, but instead of helping, they wasted my time and money. The first time, they didn’t even properly lodge my complaint. The second time, they registered an irrelevant complaint and later marked it as “resolved” even though nothing was actually fixed.
I was repeatedly told the issue was resolved when it clearly wasn’t. On top of that, I was often indirectly blamed, as if this was my fault.
I also visited multiple PTCL exchanges in person, spending money on petrol and my own time, only to be told I would receive callbacks that never came.
Meanwhile, the unauthorized connection remained active under my identity, and I was even told to pay charges and return equipment for a connection that was never mine.
After around 10 days of constant follow-ups, calls, and visits, PTCL finally corrected the issue and removed my name, shifting the connection to the actual user.
While the issue is now resolved, this raises serious concerns:
How was my CNIC used without proper verification?
How did my personal data get leaked?
Why was customer support so careless and misleading?
What guarantee is there that this won’t happen again?
This was not just inconvenience — it was a clear case of identity misuse and poor handling by customer support.
I am still seeking full details and may proceed with legal action.
Everyone should stay alert and regularly check if their personal information is being misused.

I would like to file a complaint regarding a very disappointing experience with PTCL.

First of all, I called the PTCL helpline on 20th February. A female representative informed me that PTCL services were available in Thokar Niaz Baig, Lahore, and that internet installation was possible. She generated a voucher and sent it to me, and I made the payment on the same day (20th February).

However, on 26th February, I received a call from the technician who was supposed to install the internet. He informed me that PTCL service is not available in Thokar Niaz Baig and that installation is not possible. I waited for some time, but the internet was never installed.

I then called the PTCL helpline again on 26th February, and they told me that my complaint had been registered and that my payment would be refunded. However, I did not receive any refund.

After that, I called again on 27th or 28th February. A supervisor spoke with me for around 30 minutes and assured me that I would receive my refund within 30 days (by around 27th or 28th March). Unfortunately, I still did not receive my payment.

On 11th April, I called again, but my call was disconnected without any help. I called again and spoke with another agent, but my issue was still not resolved. Then my call was transferred to a supervisor named Shan Muhammad. I spoke with him for a long time, but instead of resolving my issue, he gave a new excuse that I must create a U Paisa account to receive my refund, otherwise I would not get my payment.

This is completely unacceptable. I do not use U Paisa, and I am not willing to create an account just to receive my own money.

At this point, it feels like I have given this money as a gift to PTCL, because if it has not been refunded in over 50 days, it seems very unlikely that I will ever receive it. This experience has been extremely frustrating and has made me question the credibility of your service.

I request you to kindly resolve this issue immediately and process my refund without any further delay or unnecessary conditions.

PTCL’s team must be too busy doing “peace work” around the world, because apparently shifting a connection from the 6th floor to the 4th floor is beyond them. It’s been a full week since I submitted the request on 4th April, and not a single person has shown up to get it done. This level of delay is completely unacceptable.

PTCL’s network has become extremely poor. The internet speed is almost non-existent and keeps disconnecting again and again. Their services are completely third-class, and the worst part is that calling the helpline is useless—no proper response and no resolution. On top of that, their network stays down for days, and their technical team doesn’t even bother to restore it on time. Customers are left dealing with frustration and a complete waste of time.

Dont expect to ever get your refund back if they owe you one, their system or their partnership with U bank. One of them has a f*cked up system.
You will just go around in circles and only end up wasting your time and money running after them.

After sale services is very bad.
10042931 CSR Shabbir Hussain is very arrogant.
Technical team is very slow and unprofessional.
Services are very bad.
It's a nightmare.

When you go to close office they charge you hidden charges don't give any written of charges just charge hidden fee for corruption

Very bad experience with PTCL internet. I just got the connection yesterday, and since this morning there has been no internet at all. Despite paying heavy monthly bills, the service quality is extremely disappointing. Not recommended

The company is a scam when it comes to deactivate your services. Their customer support doesn’t know how to deal and retain clients. All they need is money coming to them in any way even if its haram. Since january I have been calling then to close my subacription and they are still se ding me bill. They simply tell you that you have to pay first till date even when I never used their connection after my application. Till date they put 10086 bill on my name even when I asked them to stop services. I just paid them this money as a Zakat and niw they are saying that its 12:00 past so you have to pay 110 rs more…ghatiyaa company they just need money. I asked them to let their manager know and tell him/her to call me. Crux is after all this process they are still not cooperating and said that we will not close the service.

اسلام علیکم میں پی ٹی سی ایل پچھلے پانچ سالوں سے استمال کر رہا ہو

ابھی ایک سال سے فضول میں پیسے جمعہ کر رہا ہو انٹر نیٹ 5 منٹ ہوتا ہے اور 10 منٹ سرچنگ میں ہوتا ہے اور ٹیم بھی ایسے بد اخلاق رکھی ہے مردان ایریا میں کہ دس دس مرتبہ کال پہ بھی جاب نھی دیتا میں نے کمپلین کیا تھا ان لاین ٹیم اہ کے چیک اپ کیا اور نیٹ ورک سیم ہے ابھی کمپلن پہ بھی نھی اتے

میرا مشورہ ہے کہ ptcl نھی لگاو پیسہ زایا کرنا ہے صرف

Had a very very very bad experience with ptcl flash fiber internet at home . Finally closed it , I also paid extra money due to company misguided me , I will never recommend anyone to use ptcl internet. I convert to another best in Islamabad.

April ma connection laga to numainday nay kaha bill 1800 aye ga 1800 he Aya aglay Maheenay 2080 ho gaya us Kay baad 2200 ho gaya fir 2400 fir 2800 fir 3200 or ab 3600 ho gaya ha blackmailers ha pehlay banday ko phasatay Hain fir apni marzi se pesay charge kartay ha or agar 1218 per call kar Kay complain karo to kehtay ha company policy ha jab Dil karay jitna Dil karay barha saktay Hain no one trapped by ptcl plz beware of I am a running victim of ptcl 8 Maheenay ma bill 1800 se 3600 ho gaya as per Company policy salute to ptcl for the kind behavior to public

wouldve done less if i could, 50 mbps package, over 1 months guess what the average speed was and how often it actually worked. 15 mbps average. Out for 8-12 hours every other day. Spent more on mobile data than ptcl. Dont buy from these people any other internet service provider is better than these scumbags. Raking in billions of rupees every year as profits and cant spend a fraction of that to improve the service. Worst ISP choice for lahore.

what went wrong is that my internet is absoulutly trash. Ive tried restarting my net, changing the wifi password and even ethernet to my computer but my net continues to be very bad. PTCL claims that their flash fiber is very fast so i got that installed as well but it turns out to be a complete waste of money. flash fiber did NOTHING and my net is still very bad. i can barely load videos or messages and it even took me a few minutes to load this website to write this review. Calls that require internet are also sometimes just not dialed and i end up getting the "missed call" message around 10 minutes after the call.

If there is an option of -1. I would have click on it. I have complained several times. Sorry Sir we are gonna solve it soon but they never did. It has been more than 3 days still not working. Shame on you ptcl.

I received a new connection just two days ago, but the internet has not been working since yesterday. When I contacted the call center this morning, I was informed of a fiber line break. However, it has now been over 24 hours and the issue is still not resolved. Additionally, the agent mentioned that she can't log a formal complaint because it is a mass outage.

Poor support
Poor services
Outage of more than 24 hours

I had the most disappointing and frustrating experience with PTCL. We used their internet for one month, and after that the service completely disappeared. We complained multiple times, called again and again, but PTCL didn’t bother to take any action. Disgusting network useless network

Even when we directly told them that if they can’t provide service, they should disconnect our connection, they still ignored us.

For five whole months, we had no internet, no service, nothing — yet PTCL suddenly showed up and demanded full payment for all the months when they never provided a single minute of service. We had already switched to another internet provider because PTCL failed to do their basic job.

PTCL’s customer service is irresponsible, careless, and completely unprofessional. They don’t listen, they don’t resolve issues, and they don’t respect their customers’ time or money. I will never recommend PTCL to anyone.

Everyday issue Internet Off Telephone line off
Bad services
Very bad experience
Abi taq
Ptcl Line theak nhi ki
04235712444

Very very bad service and our area line man is not picking the name ijaz for sleempura stop and other area mostly his phone is powered off 2 months bill is come without any use