Proton Mail Arvostelua 

They delete your account!

Review:
My account was automatically suspended after only a few manually written private emails. Proton later admitted that apparently even the username itself triggered their anti-spam system.

Despite explaining the legitimate purpose in detail, Proton now demands additional business documentation or an official business domain before correcting their own false positive.

For professional communication, this is completely unacceptable: false suspension, days without access, then the burden of proof is pushed onto the customer.

If an email provider can lock you out of your account without valid reason and then make you prove you are legitimate, it is not reliable enough for business use.

Uso il servizio base gratuito già da parecchi mesi. Trovo che non esista sul mercato un alternativa così valida per la privacy. Mi piacciono anche le possibilità di integrare con la VPN, con Proton Calendar, con Lumo e con Standard Notes. Non ho riscontrato problemi di alcun tipo. Non ho rilevato mail perse e la cartella spam funziona alla grande! Mi piace che sia comunque un progetto in evoluzione e che sia europeo.

Do not subscribe to Protonmail service if you value your time and your files.

I have been completely blocked from downloading my files from Proton Drive for over a week across both the desktop app and the browser.
Instead of helping, customer support (handling my ticket under a repetitive loop) has dragged this out for over a week with basic, repetitive troubleshooting steps while refusing to actually escalate the issue to a senior engineer or management.
When a zero-access cloud service fails to let you access or download your own data, and support traps you in front-line loops with no backend resolution, it is completely unacceptable.

Proton, please escalate Ticket # 5039876 immediately and fix this data access failure.

I bought an annual subscription to Proton's password manager 4 years ago. The product worked well. This week, I decided to add ProtonVPN to my account, but I'd purchased the password manager again. About 30 minutes after my purchase and trying to use VPN app, I double checked, realized my mistake and contacted customer service via email, reddit, and then discord. I got re-directed to a zendesk human.
I described that I wanted to purchase 2 years of VPN service and I wanted to revert my password manager account. I got no response via email for about 20 hours.
It took 3 days to establish that I won't allow me to purchase the standard VPN, I would need to "upgrade" to Unlimited.
I did not want the unlimited service because it didn't offer value over what I desired, the password manager that I'd been paying for for a few years and the VPN service that I'd just tried to buy two years of service.
The customer service told me that they can't revert my old account.
So, now I plan to leave the Proton services completely. Mostly because it took 4 days and 8 emails to "resolve" this. When I pay for a service, I expect more responsiveness. When I want to purchase more from a company and have already paid them, I expect that they should attempt to retain me as a customer. This has not been worth my time. So, I plan to look for a new VPN service and a new password manager.
A service like this should not turn away a custom who has already paid them for out-of-the-box services.
I had service ticket 5058345.

great products, clean, user-friendly with powerful functions.
The privacy focus is amazing

J'ai créé un compte Proton mail.
Ses un désastre.
Tout a été validée mais pas moyen de recevoir des code ses inadmissible
Ses inadmissible.
Donc je vais supprimer le compte je déconseille fortement proton mail
Passé votre chemin le pires il est pas français

I have a band, and we just recorded a new album. I set up a Proton Mail account just to use for the distribution company. Before giving this new email address to the distribution company, I checked to make sure that I could log into the email account. Everything seemed fine, so I gave this email address when I paid a year up front to the distribution company. As I stated, I made sure the email address worked because that is the one thing you cannot change with the distribution company. I uploaded the new album to the distribution company and was informed by them that I needed to validate my email address and that they sent the validation information to this Proton Mail address. Lo and behold, I was unable to log into the Proton email that I logged into just the day before. I contacted Proton customer service and explained the situation. Since then, I've been in a back-and-forth battle with their customer service and still am unable to log in. It's been three weeks; our new album is still not released. This should have been an easy fix, but instead, they want me to jump through a bunch of hoops, which doesn't work anyway. Terrible customer service. They take days to even get back to you, and then they don't answer any of your questions or help you log in. Now, I have to cancel our account with the distribution company and set up a new account and pay another year in advance for the new account. I always try to help out smaller companies, but this time, it was an obvious mistake. I should have just set up a new Google email address, and none of this would have happened. Do not use Proton for anything important! The only thing that I am grateful for is that I haven't paid them any money yet. Nothing I hate worse than to pay for incompetence, and their customer service is one of the most incompetent I have ever dealt with, and that's saying a lot.

Update (October 2026): I just read Proton Mail's response. Now, they claim they want to be helpful. I gave them over a month to help me, and they didn't, so I'm not really in the mood to deal with them anymore. They cost us money and a lot of valuable time for no valid reason. Every time customer service responded to me, they would tout their "high security". When an email company is so secure that you can't even log into your own account or do a simple password change, it makes the entire point a bit moot. They didn't say anything in their response or any of the many responses that could get me to change my opinion of them. Sorry, but it is a lot too little and a lot too late.

I submitted a query about opening my account and after 36 hours am still waiting for a response. This is not acceptable.

Proton: Ticket no. 5035111

Update: Now 48 hours without a response. It appears that Proton Mail prefer to attend to their Trustpilot reviews than to their customers' queries. Avoid this company.

Second update: Finally, after 55 hours, Proton Mail responded (satisfactorily) to my query and I have upgraded my rating to two stars.

I chose to setup a free account with Proton mail a while ago, as I wanted to keep an alternative to Gmail. Proton mail likes to impress, talks the talk about all of its market leadership on privacy.
Privacy is big at Proton mail. Privacy is important at Proton mail. Yet only a couple of weeks ago, I found an *email* in my proton inbox Missing? Somebody had simply got in and deleted it!
This was private to me, a sort of note to self. I had enough storage and was nowhere near the limits of how many emails I can send etc. "My" email had a link I kept to a YouTube vid.....why would anyone have a Neeeeeed to hack into my account and delete this? It was no one's business but mine... .
Someone wanted to prevent me accessing my own email. I had to reset this 1 up, and send the same email again, to other providers such as mail.com, outlook etc with that 'link'.... Anything digital and online is hackable (isn't that right meta WhatsApp!)
Thanks Proton. Proton mail, your not as professional as you make out to be.

I signed up about a year ago because I needed a service that blocked spam and fluff mail from a football pool provider. For year 1 it was well. Stopped using after the football season ended.
Now, I receive TWO attempted charges on my business card (rideshare) for a heavily inflated amount from 2025.
The fact that a user cannot leave via the app is ponderous.
I have reached out to the developers and said "hey, the price jump for something I use only for a few months..." an increase just isn't worth it.
I do not remember my log-on credentials but left a username, address, last 4 digits of card etc. Tonight I have submitted my second ticket and simply wish to part on good terms. It's impossible, and support does not reply at all (at least the first 24 hours). Oh and I was attempted to be charged BEFORE year two was to start - now TWICE!! I just want OUT!

**edit/reply**
Case number 5038315 by Tamara N.
NO CHARGES (or attempts to charge) in over 24 hours. Treading cautiously.
Tamara has not yet responded directly
Found username now as well: escpwisc

Overall Proton Mail delivers what I expect for an e-mail service.

- Can I view e-mails? Yes
- Can I send e-mails? Yes
- Can I organise e-mails? Yes
- Do Proton Mail have a native Desktop client? Yes
- Does support react to my tickets and questions? Yes

Is Proton Mail perfect? No.
- Proton Mail automatically downgraded my account and cleared all my client settings when I missed a payment. This was super annoying as the last time it happened it had nothing to do with me. Yet Proton disabled my accounts premium features, my addresses and cleared my settings.

Proton should give a grace period for payment related issues of 30 days, as it is a serious thing that they IMMEDIATELY disabled much of my account and all my paid features, for an error I had no control over.

- Proton sends notifications when my membership is renewed, they for example write 'we have charged you X EUR' but if payment fails they AFTERWARDS write 'Payment failed' in a separate notification, which makes no sense to me. As what they say boils down to 'you're subscription is renewed, but payment failed.' And this is confusing.

Besides the above "complaints" I have not experienced anything negative to comment on after a bit over a year of use. And in the world we live in today, I think it is important to have an e-mail provider that is not only secure but also actively privacy focused.

Best regards

PROTONMAIL HAS ISSUES. it was nice I was all happy to find out about an easy and free website that gives a free email, cool right? BUT about 5 days ago it just said "Account scheduled for deletion, if you did not request it, please contact customer service" WTF?!?!?!?!? I NEVER REQUESTED THIS AND I KNOW WITH 100% OF MY HEART AND SOUL THAT NOBODY CAME IN TO HACK MY ACCOUNT BUT THE THING IS IS THAT MY ACCOUNT HAS REALLY IMPORTANT STUFF ON IT THAT IF I LOSE THIS EMAIL I LOSE IT ALL. So naturally I go to support, i tell them about this issue and I've given them more than 5 tickets to help me and A LIL OVER 10 BUSINESS DAYS HAS GONE BY AND STILL NOTHING. I'VE GOTTEN 3 RESPONSES 2 OF THEM WERE COPY PASTE AND THE OTHER ONE WAS JUST TALKING ABOUT LUMO. I WANT MY ACCOUNT AND ANSWERS IMMEDIATELY.

simply garbage, I cant log in with my account, it says it does not exist and when I try to register with the exact same account it says, its already taken so it clearly exists, now i cant log in , cant recover. avoid this shit platform

I don't know why Proton gets such bad reviews.

Their support is top notch, all but the VPN is GREAT! Mail, drive, and the calendar are 10 Stars!

The VPN is very "SLOW" on a 500mb bandwidth! Loading up any links takes 1-2min to load. Turn VPN off and all my bandwidth is back!

But for ALL the other apps is Great.
Their support is top notch in my case anyway!

I'd give them 10 stars!! Not 5!

Ich habe Protonmail nur 1 Stunde auf meinem PC bzw. Smartphone gelassen, denn
1. fühlte ich mich durch ein supergünstiges Anbot in eine Abofalle locken: Der Haken dabei war, dass dieses Schnäppchen nur für den 1. Monat gilt; danach der Normalpreis.
2. Ich wurde per E-Mail aufgefordert, meine Daten von Gmail nach Prontonmail zu transferieren - und dies innerhalb von 15 Tagen. Erst dann würde mir ein Speicher von 1 GB zugewiesen.
Woher weiß Proton, dass ich einen Account bei Google habe?
Konsequenz: Umgehend die Einrichtung eines E-Mails Accounts bei Proton rückabgewickelt.

I’ve been a Proton customer since 2022, and in the beginning I was a huge fan. They felt genuinely different from every other tech company. Privacy came first, they valued loyal customers, and it felt like they were building something for the long term rather than chasing short-term profits.

Unfortunately, that no longer seems to be the case.

Like so many other subscription services, Proton now appears to focus on attracting new customers with heavily discounted introductory offers, only to charge existing customers almost double when it comes time to renew. It’s disappointing because loyalty seems to count for very little.

When I raised my concerns with customer support, I was met with generic, robotic responses that simply pointed to the terms and conditions rather than making any effort to help. The experience felt impersonal and left me feeling like just another account number.

Proton still makes excellent products, and I still believe in their mission. But the way they now treat long-term customers feels no different from the big tech companies they once stood apart from. I genuinely hoped they would be different.

Very slow development. Quality of services absolutely not ready for market yet. Unfortunately we are still dependent on Google, Microsoft or other providers.

Nul malgré plusieurs manipulations pour changer la langue en français, je reçois toujours les messages en anglais. C'est une véritable usine à gaz comme on dit en français.

Ich ha Proton Mail nur es paar Täg benutzt, und denn isch mis Konto plötzlich blockiert worde. Das isch ziemlich müehsam gsi, will ich eigentlich nume en einfache und sichere Mail-Service ha welle teste. Für mich isch das kei gueti Erfahrig gsi, vor allem will alles am Afang normal uusgseh het und ich denn uf einmal nümme richtig Zuegriff gha ha.

I tried to send a email to proton support and I got invalid recipient! It had the correct support proton email in the send to area. Problem #1. My emails are unreadable the message when I open it only letters and numbers. I tried to download the suite and I couldn’t because I forgot my apple password. I never got a box to confirm or ok this subscription. I would never paid $191 dollars but I did not get a box to confirm. Refund my money and fix my email and then I’m done with proton. I won’t use the suite