Be very wary and read the fine detail
Wished to purchase one of their products only, a kitchen degreaser, and they then also tried to deduct another USD19 for a product that they called Prime Health Rewards, which must have been hidden and I didn't notice it ( called a subscription trap) when they offered to reduce the price on one of the pages. Within minutes of me ordering I noticed the extra deduction which was declined by my card as I had only transferred the exact cost of the product into it, so there were no funds for the extra deduction. I had immediately after placing my order sent an email cancellation to them to stop the free Prime Rewards membership amount of USD29.95 being taken out every 30 days. I think this Health one may have been hidden on the third page where they are offereing you all sorts of things and I honestly thought I had declined all the extras. At last they have confirmed back to me that my "subscription" has been cancelled and they won't be taking any further money out of my account. Be Very Wary!!!
Vastaus yritykseltä Primecell Us
Hello Susan,
We’re sorry to hear about your experience and understand your concerns.
We take feedback like yours seriously and appreciate you bringing this to our attention. We’d also like the opportunity to review your order and address any remaining concerns. If you’re willing, please provide your order number or the email address used when placing the order so we can look into the details.
Thank you for sharing your feedback and giving us the opportunity to assist.
Primecell Team