PRIMALS Arvostelua 

125
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Company has terrible customer service. Have emailed them multiple times about my order & have heard nothing in weeks. Their website claims shipping next day & all that but my order has still not shipp... Näytä lisää

Saanut 5/5 tähteä

The products actually work as described. Great quality target gives peaceought mind. Customer service give you live genuine people and great service . Any issue i had with items in my order that were... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Learning about how all of our products contain microplastics and going through the grueling process to remove as much as possible is a lot. Primals makes an amazing set of products that are good for y... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We've been using the Primal's electric toothbrush and horse bristles, as well as the boar bristles, for the last two months, and we will continue to do so as a family. We've been very impressed with... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kauneus- ja terveysmyymälä

Yrityksen kirjoittama

Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more! We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

125 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 80 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(125)

125 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Hi I am a new customer with Primal

Hi I am a new customer with Primal. I had a small issue that was almost resolved as soon as my email was sent. They took there time too respond with my issue professionally and helped me achieve my issues with more support then I could have asked for. They were so kind to the point they offered more then what I can hope for. The toothbrushes I have purchased recently have been the best investment to myself and my health. I will now be purchasing my toothbrushes with Primal instead of buying cheap plastic brushes that contains millions of microplastics each use. Thank you again Primal for the kind and helpful support. The team and the company is the best. Thank you.

8. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Dante, thank you for this.

Sorting things out quickly is what we aim for, so it's good to hear the team came through for you. That first experience with a new brand matters, and we're glad yours ended well.

Happy to have you with us, and glad the switch away from plastic is feeling worth it :)

Saanut 5/5 tähteä

So much better!

I've been brushing with the rotating heads electric plastic toothbrushes for the last decade. Had periodontal disease which I kept in check by brushing 6-8 minutes every time, and once a week using soap instead of toothpaste. For the last couple of months before I received my Primals brush, I was also fighting a yeast infection in my mouth, that just kept coming back whenever I finished the medication, and that was what prompted me to make the switch.

Within a week of using Primals, the yeast infection went away, without medication. I haven't had to brush my teeth with soap in over three weeks, and they still feel as clean as after a visit to the dentist. The slight but persistent infection in my gums around my lower front teeth is gone, and flossing doesn't hurt anymore. I brush for 2 minutes, and my teeth are just as clean as what used to require 6-8 minutes. My ears don't ring when I'm done brushing, which I suspect is due to the low emf. I'm using about 1/4 the amount of chapstick that I used to.
I also got the copper tongue scraper, and my tongue hasn't been this pink since I was a teenager.
I didn't charge the toothbrush before I started using it, and I still haven't, three weeks later.
The plastic toothbrushes were always slightly damp between the bottom of the brushes, which I suspect didn't help the yeast infection. Whenever I pick up the Primals, it's bone dry, all the way in between the brushes.

You've got yourself a lifelong customer!

7. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks Line, this is a detailed one and we really appreciate you taking the time.

The drying point is a good observation! and it makes a real difference to how a brush ages. Glad the low EMF side and the tongue scraper are landing well too.

Lifelong customer is about the best thing we could hope to read. Thanks for being with us!

Saanut 5/5 tähteä

Primals seems to be a good company to…

Primals seems to be a good company to patronize. They have a product that is very effective at doing its' job. The boar bristle brushes surprised me at how well they really perform. I was impressed with the level of cleanliness with which the brush left my teeth. The boar bristles were much stiffer than a plastic brush for sure. I had no evidence of the natural bristles shedding during use. It's going to take me a bit to acclimate to the bamboo as it's dry feeling while brushing. All in all a good, solid, well made product.

6. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Appreciate this. Most people assume a natural bristle can't clean as well as nylon, so glad the boar proved otherwise for you

Saanut 5/5 tähteä

Excellent products and service

Excellent products and service, Lauryn is fantastic and I’m glad her business is blowing up, great stuff!

5. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks Jacob, lovely to read. Really grateful for the support

Saanut 5/5 tähteä

My Wife & I are “Health Professionals”…

My Wife & I are “Health Professionals” but extremely Health Conscious Too!
As such we are constantly looking for ways to decrease micro plastics daily. We are absolutely thrilled with your horse hair tooth brush heads. They’re so comfortable to use and clean. I have already recommended them to all my 13,000 patients to purchase 👌🙏🏻👍

24. elokuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thrilled to hear it, thank you! Glad the horse heads are working out for you both, and lovely to know the microplastics angle resonates 👌

Thanks so much, this made our day! The horse bristles are the gentler option for exactly that reason, so glad they're a good fit for you both

Saanut 4/5 tähteä

Transparency and Nontoxic

It took a while to receive my order but they were very transparent in letting me what was going on. I love my toothbrush heads. They fit on my Sonicare electric toothbrush perfectly. It takes some getting used to the wood shaft while brushing but will take nontoxic materials over plastic. I’ve only had one bristle loosen and nothing since. The jury is out regarding the toothpaste tablets. Whitening is important to me and we’ll see how it does with more use.

5. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks for such an honest write-up, and sorry the order took a while and glad our team followed up and made the wait easier.

The bamboo does take some getting used to after plastic, so it's good to hear you've settled into it. And a loose bristle in the first few uses is normal with woven bristles. 100% no glues!

Fair enough on the tablets, give them a few weeks and see how you get on. Just let us know and we'll sort something out.

Really appreciate you taking the time!

Saanut 5/5 tähteä

Just feels better and cleaner than my…

Just feels better and cleaner than my previous brush head replacement.

4. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks so much! Cleaner than the old head is exactly what we're going for, and it's the switchers who notice it most. Glad it's working out for you

Saanut 5/5 tähteä

Great product

Great product, feels much more efficient in cleaning my teeth and rest assured it’s not plastic

4. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

. That combination of a proper clean and peace of mind about the materials is exactly what we were after. Enjoy it!

Saanut 5/5 tähteä

Customer service was absolutely…fantastic

Customer service was absolutely fantastic. They were quick to respond and emailed me throughout the day. I am thoroughly impressed and so grateful with how they handled my order. One of the items I ordered was sold out and they were quick to help me get my order figured out and shipped out. They were super accommodating to changes that I made. If their products are as good as their customer service, I will be a customer for life! Thank you for everything!

3. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thank you for this. Keeping people updated through a hiccup matters more than anything, so it's great to hear that landed. Enjoy everything when it arrives!

Saanut 5/5 tähteä

I like the option of getting away from…

I like the option of getting away from plastics. The horse hair has been great so far. My teeth feel much cleaner.

3. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Appreciate it, glad the switch away from plastic is paying off!!

Saanut 5/5 tähteä

The brush heads are great

The brush heads are great. Not only is the boar hair a great natural product but it has stiffer bristles like toothbrushes once had! That is an extra plis.

1. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks so much. Boar has that firmness people remember from older brushes, and it's a nice bonus alongside the natural side of it

Saanut 5/5 tähteä

Skeptical at first

I was a bit skeptical at first but was soon surprised at just how great it feels to have something else in my mouth besides plastic.

28. elokuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Turns out plastic wasn't the peak after all. Appreciate you taking the chance on it

Saanut 5/5 tähteä

Prompt Refund

I cancelled an order that I was unaware would take a lot longer period than expected, the support team instantly offered a refund and did so promptly and professionally.

31. elokuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks for this, and sorry the timeline wasn't what you expected. It happens now and then, and our team is around 24/7 to sort things quickly when it does. Glad we could get that handled for you

Saanut 5/5 tähteä

Healthy option for plastic free toothbrush

I was so happy to find your healthy lifestyle products online. The Primals toothbrush is a great way to support my present health goal of eliminating microplastics from my life. I also love the way the natural brushes feel on my teeth and gums. I am overall pleased with the toothbrush and the product service.

1. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

This made our day, thank you! Great to hear the brush is fitting right into your health goals, and that the natural bristles feel good too

Saanut 5/5 tähteä

Good experience overall

Good experience overall, had a small issue with my order and the customer support was very responsive and helpful, and sent out replacements very quickly.

2. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks for this! Sorry about the hiccup with your order, but glad we could get replacements out to you quickly. That's exactly what the team is there for, so appreciate you taking the time to say s

Saanut 5/5 tähteä

Double track to a happy Primals experience

I had used bamboo handled non-plastic bristle tooth brushes from Zero Waste; used them for 6 years or so. Last year my dentist recommended I use a powered tooth brush; I have been using a Phillips Sonicare but did not like it. The Sonicare used plastic brush inserts and brushed too strongly for me. So... Primals offer of a different powered experience (I hoped) coupled with non-plastic brush inserts was twice attractive. So far I am very pleased

2. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks for the detailed write-up, this is a great one to read.

Coming from six years of natural bristle, the jump to a powered brush with plastic inserts must have felt like a step backwards. That's exactly the gap we were trying to close, so it's good to hear you've landed somewhere that ticks both boxes.

Really glad it's working out so far, and thanks for taking the time

Saanut 5/5 tähteä

Firmer boar replacement heads

Purchased the firmer boar product. Comparable service life to be determined but will say the post brush finish feels better than the original plastic heads. One thing to note is the Primal heads may not be the same length as your plastic head, if the primals are longer brush may not fit in case if one came with your brush.

2. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Thanks for this, and a genuinely useful note on the case sizing — worth knowing for anyone storing their brush in the travel case it came with.

Glad the after-brush feel is beating the plastic heads. On service life, most people get one to three months out of a head, so you should have a good sense of it soon.

Really appreciate the thorough review

Saanut 5/5 tähteä

I love how your toothbrush is made

I love how your toothbrush is made! It's healthy, and it's a way my family a way to limit plastics in a way that we can control. Thank you!

2. syyskuuta 2026
Oma-aloitteinen arvostelu
PRIMALS-logo

Vastaus yritykseltä PRIMALS

Appreciate this! Limiting plastics where you can is a real win, and making that easy is what we're after. Thanks for the kind words

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