Prettyparade Arvostelua 

Ordered 2 weeks ago and still no sign of package - sent an email querying if they’d received the order and no response.

UPDATE - Really helpful reply from Mollie this evening - my email had gone to their spam and all now resolved.

Amazing
Thanks for sorting my order in a flash
I Love it! 😊

Excellent service as always and prompt delivery.
I love my new blazer, fabulous fit and colour.

What’s not to love about this gorgeous boutique?! I adore shopping here and love my new purchases.
Lovely, friendly staff who are always happy to help. Thank you🙏💖

I read positive reviews but unfortunately my experience is quite different. I placed my order one week ago, haven’t received any update (via email or through the shop app), and they didn’t come back to the 2 emails that I wrote.

UPDATE 10/08/2024
Upon seeing my note on Trustpilot, the shop owner found my emails (in the spam folder 😔) and responded quickly. Mollie was kind and helped solve the mystery of my missing item. Sadly, my item was lost and the last of its kind, but I am happy to report that the customer care was excellent.

Original Feedback:
I am international. Placed my order 3 weeks ago, downloaded the SHOP app for tracking, and have emailed a few times to the service email to follow up on the order--but have not seen a single update on SHOP or received a response from the Pretty Parade customer service email regarding the status of my order. I am disappointed because I had been searching for this item for a few years and may be forced to cancel.

Very helpful staff. Quick delivery and well packaged.

Another great buy from this cute boutique excellent service as usual.
Raincoat is very useful at this time of the year.
Great value excellent quality.

I called to collect my tickets for the upcoming candle decorating event. I had purchased 2 tickets but didn't read the instructions that they would be sent by email. 🤣🤣🤣 The young lady was so apologetic even though it was my fault. Molly I think is her name, was worried that I had gone out of my way but I assured her I was coming to Littleborough anyway. My friend and I can't wait for the event.

Absolutely love Pretty Parade. I recently bought some items and collected from Littleborough. Mollie and the team are always so helpful, offering suggestions and it’s lovely to have a chat when I go in! Thank you, keep up the hard word and being amazing!

Very prompt and friendly service.
I ordered the garment I had selected in the morning and it was ready to pick up the same afternoon. I'm very pleased with the purchase.

I’ve never visited the shop but have bought a number of items of clothing online. They have always arrived very promptly, are well packaged and all have been very well made and exactly as Molly described. The communication with Molly, the owner, is just fabulous. A couple of times after I’d ordered she emailed advising I sized up or down depending on the item and how it sized. She was absolutely spot on. One of these days I will visit the shops as they both look lovely, relaxing, friendly, welcoming places to shop.

Excellent friendly service as always. Stunning dress I absolutely love it. I can’t wait to wear it and really good value for money.

Molly had clearly thought about making an outfit with the garments that were in the mystery bag and I was really pleased with what I got. Service was super quick and she kept in touch as I'd asked for delivery to Ramsbottom rather than Littleborough. Would definitely get another one!!

I havent recd my clips yet and no notification

Fantastic customer service. Resolved my problem immediately. Excellent communication from Mollie. So happy with product and service.

Because the requested product wasn't available at the online shop I wrote an email directly to the shop and Mollie made my dream come true, to get the wanted item! Awesome!

Product not in stock, after being advised of this I'm still awaiting a refund.
Update: Although there were issues with the refund, the delay seems to be with PayPal rather than Prettyparade and to her credit Mollie contacted PayPal on my behalf to find out the root cause and the date the refund should be credited back to my account. Because of this I would purchase from the company again in future.

I ordered the champagne sweatshirt & it was lovely. I asked Mollie for advice on the sizing and she was spot on as always. Pretty Parade is a brilliant small business, unfortunately it isn't local to me but I often shop online or contact them via Instagram so feel like part of the Pretty Parade family.