Pretty Ballerinas Arvostelua 

I bough shoes the 1 st time in Spain ,then in Paris ! But unfortunatly the Paris shop does not exist anymore and I like to go on with Pretty Balerinas and go on with mail to order ! Because i love Pretty ballerinas (it fits very well for me )

Lovely shoes, I only wish you would make them in wide fit as well.

I cant see where the package is, I cant follow it. I reccomended pretty ballerinas shoes to my friend and ordered the shoes for her because she could not finish ther order through the aplicatiom, and now I feel bad because I dont have any answer.

Dreadful return policy and Customer Service. I have a lovely pair of shoes that now have to go to the charity shop despite the fact they are in the original packaging and I have the confirmation that they were purchased online. The company refuses to allow me to exchange for a different size. Madness!

Great product and reliable international shipping / delivery.

Pretty ballerinas are very comfortable, well made shoes, excellent detail they come in half sizes for a perfect fit.

Had a seemless experience when buying from this brand on line. Good advice from a sizing perspective. Tracking dispatch online was v straightforward and i was delighted with the shoes when they arrived.

All fluid with the order and impeccable packaging + products at delivery . Loved my shoes/ballerinas !

The quality is always good .
The order and shipment tracking has much improved in recent years .
Highly recommend this Brand .

Terrible experience shopping with Pretty Ballerinas online. To summarise:

1. I ordered shoes with advertised delivery in 3-4 days. After 5 days I chased and was told that delays were beyond their control and I should just refuse the delivery, but this was not possible as the shoes arrived when I was out. The shoes eventually arrived a week after this so almost 2 weeks from ordering.
2. The shoes arrived damaged in several places. The velvet had indentations and scuffs on both shoes and was very noticeable. They did not look new.
3. I emailed them again to say how disappointed I was and to arrange a return. The response was a copy and paste email and the direction to return the shoes by post to their London shop at my own expense!

I live just outside London so I can in theory take the shoes in but others may not be able to do this. It will still cost me a £15 train ticket and I am not sure I trust posting it in to them considering their dreadful service so far. My advice would be do not buy anything online from Pretty Ballerinas.

Excellentes chaussures confortables . Service sérieux

A empresa entrega de forma rápida, com boa apresentação. O programa de pontos e excelente !

Brilliant! The quality is amazing! Highly recommended brand!

j'aie découvert pretty ballerinas lors d'un séjour à Barcelone, depuis je ne porte que cette marque de chaussure, j'adore

Pas la bonne taille. Le site préconise de prendre une taille au dessus : c’est trop grand. Sinon elles sont très belles.
Site en anglais uniquement et courrier en anglais: c’est désagréable pour ceux qui ne connaissent pas l’anglais

Too long waiting for my order. Still not received.

Nice website, well laid out. Great selection of lovely shoes. Loved the size guide to make sure you order the right size. Order arrived quickly with plenty of updates on the status.

Hi I have sent numerous emails and requests to cancel my order that is long overdue. my order was placed on 15th September - you state on your website that the order will be received in 6-7 working days - this is not the case as well over this time period has lapsed and I cannot get a straight answer from your customer service. Extremely disappointing service.