Preferred Warranties, Inc. (PWI) Arvostelua 

AT R&B, WE LOVE STEVE! I'M THE SERVICE WRITER AND HAVE INTERACTIONS WITH HIM MULTIPLE TIME A MONTH. HE IS ALWAY QUICK AND SOOO PERSONABLE. I KNOW WHEN STEVE GETS MY CALL, EVERYTHING IS GOING TO BE DONE QUICKLY AND CORRECTLY THE FIRST TIME!!

WORKING WITH STEVE WAS AN ABSOLUTE PLEASURE. HE WAS VERY HELPFUL AND GOT EVERYTHING DONE IN A TIMLEY MANOR. THANK YOU STEVE

I purchased PWI's Premier extended warranty when I bought a 2017 Honda CR-V for my daughter in 2022. I paid for coverage lasting 60 months or until 156,534 miles. The vehicle is still within both the time and mileage limits.

To PWI's credit, in 2023 the AC went out and I filed a claim that was handled promptly. I have no complaints with the service provided.

After my daughter got married, I transferred the title to her so she could register the vehicle in her own name and obtain her own insurance. The vehicle wasn't traded or sold to another party—it remained with my daughter, who had been driving it all along.

The vehicle has now developed a major mechanical problem, and when I contacted PWI I learned that the warranty is no longer valid because I did not formally transfer the service contract within their required transfer period of 30 days.

I understand that this requirement was contained in the contract I signed, so I am not claiming PWI violated the contract. My disappointment is with their customer service and unwillingness to make a reasonable exception under these circumstances. I paid for five years of Premier coverage, the covered vehicle never changed, and the only ownership change was from a father to his daughter so she could handle her own registration and insurance.

A company can be technically correct under the terms of a contract and still choose to take care of a customer. In this case, PWI chose not to. I would advise anyone considering one to read the transfer provisions very carefully.

PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honoring their contract they seemed to imply that the axle had to fail (presumptively while they were driving). I wouldn't wish their "service" on my worst enemy. Do not buy their "warrantee".

Worked with Kevin Thompson a few times, always a pleasure!

The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair shop was happy to hear that I had PWI. He said he has worked with them for over 20 years and only had high praise for PWI. Thank you for a great experience.

Caleb made filing a claim simple and quick!! He allowed me to get the customer rolling again very quickly!!! From filing and getting the authorization to payment, everything went smooth!! Happy to work with Caleb and the PWI team again!!! Thank you!!!

Horrible experience, they do not pay the repair bill, especially if it cost more than the price for the warranty. A transmission repair costed me out of pocket 1,200. They are not trustworthy, and they don't honor their contract. Don't fall for this so scam!

It was a great experience working with Caleb

Caleb Overdorf did an amazing job helping me out. I am a service advisor at a shop, and I have dealt with a lot of warranty companies. Caleb shot me a call, made life easy, and helped me help my customer. He has proven beyond a shadow of a doubt that he was here to help. He truly wanted what is best for my customer. Amazing service, he cared, and what else could I ask for?

Bought an expensive warranty to cover my vehicle. When it came time to use the warranty, under the system I bought it for, the denied the claim because the specific part wasn't listed. So they denied the claim on an electrical safety issue. One that could've easily cause a serious accident or injury.

Stay away from this company, do not buy their product. They don't stand by it and run at the first sign they have to pay.

Horrible company, no ethics or standards. Buyer beware.

My car started jerking, misfiring, and no any signs of overheating. I drove it to the nearest repair shop immediately. After inspection, they found that the coolant level was not low.

However, PWI denied my claim, saying the issue was related to overheating and the radiator. I am still fighting with them regarding the claim. It has been months, and my car is still at the repair shop.

In my opinion, they did not properly inspect the vehicle or clearly understand the actual cause and definition of overheating. I would recommend being very careful before purchasing this warranty.

I had a great experience working with Caleb Overdorf at Preferred Warranties. He was professional, responsive, and very helpful throughout the claims process. Caleb took the time to explain everything clearly, kept me informed, and followed up to make sure my claim was progressing smoothly. His excellent customer service and willingness to assist made the entire experience much easier. Thank you, Caleb, for your dedication and support. Highly recommended!

very easy to get approval and create a claim. Caleb was great to work with!

This morning I worked through a claim with Caleb. He was extremely professional. I work with many warranty companies and this was by far the best experience I have had. We do warranty work and sell multiple warranty programs and pwi is now on the top of the list of my go to programs for our customers.

Caleb and P.W.I. as a whole are great to work with! Very professional and make the claim process painless.

CLAIM PROCESS WAS SMOOTH AND CALEB WAS GREAT TO WORK WITH.

The claims process was simple, quick and follow-up response was great. Chris, the rep walking me through the claims process, was knowledgeable, prompt and very personable.

From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!

Larry was very helpful. He made the whole hassle of warranty submission a breeze. Thanks so much for the ease of claim.