Ordered from POSH RADS recently and dealt with John, there was a small issue with my order but they contacted me immediately and put it right. Received my 3 new radiators a few days later in good co... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Initially made contact via telephone and was met by a very pleasant employee. I ordered and received a fabulous radiator. The customer service, delivery and lib of the radiator was exquisite.... Näytä lisää
Found a nice bathroom rad on this site and matching valves. Easy to deal with, and received quickly. Very pleased with the quality and looks great. Not installed yet, so can't comment further, but can... Näytä lisää
Ordered a towel rail in a specific arrangement from Poshrads. Upon attempted installation by plumber it was discovered the wrong towel rail was supplied (put down to miscommunication) Was told at... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Posh Rads sell designer radiators, heated towel rails, traditional radiators, valves & accessorises through our website.
Yhteystiedot
The Copper Room, England Salford, M3 7BG, Greater Manchester , Yhdistynyt kuningaskunta
- 08000096145
- info@poshrads.co.uk
- poshrads.co.uk
4,2
Hyvä
23 arvostelua
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Thanks
I am very satisfied with the product. Thank you for your help.
22. lokakuuta 2026
Oma-aloitteinen arvostelu
Great customer service
Customer service over the phone was excellent in sourcing me the right poshrad! Not received yet
18. elokuuta 2026
Beautiful merchandise and wonderful staff.
Initially made contact via telephone and was met by a very pleasant employee.
I ordered and received a fabulous radiator. The customer service, delivery and lib of the radiator was exquisite.
A huge thank you to you and your staff - I would definitely purchase again.
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Excellent product and great service
Excellent product and great service
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Ordered a radiator paid for it and they…
Ordered a radiator paid for it and they cancelled just before delivery then put their price up on the website by a thousand pounds . They advertised a price and they should have to sell me it under my consumer rights
3. huhtikuuta 2026
Vastaus yritykseltä Posh Rads
Thank you for your comments. However, your review does not accurately reflect the legal position. Under English law, a price displayed on a website does not automatically create a binding obligation to sell. Orders are only binding once accepted in accordance with the retailer’s terms and conditions.
In this case, the order was cancelled after a genuine pricing error was identified, and a full refund was issued. The later correction of the website price does not create a legal right to insist on supply at the incorrect price.
While we regret any disappointment caused, we do not accept the suggestion that the order was cancelled unlawfully or in breach of consumer rights.
Vastaus yritykseltä Posh Rads
Thank you so much for your kind words! 🙏
We’re delighted to hear that you’re happy with both our value and service. Your support truly means a lot to the PoshRads team. If you ever need anything in the future, we’re always here to help! 😊
Great company - Highly recommend
Ordered from POSH RADS recently and dealt with John, there was a small issue with my order but they contacted me immediately and put it right. Received my 3 new radiators a few days later in good condition.
Highly Recommend.
13. lokakuuta 2024
Oma-aloitteinen arvostelu
Stolen £555
Paid £555 for 3 radiators on 4th July. No order confirmation yet, no sign of delivery. Called twice and assured it was all in hand but now there is no reply. Strange as ordered from them a few months ago and the goods arrived and worked fine.
22. heinäkuuta 2024
Oma-aloitteinen arvostelu
Great quality bathroom rad
Found a nice bathroom rad on this site and matching valves. Easy to deal with, and received quickly. Very pleased with the quality and looks great. Not installed yet, so can't comment further, but can't imagine there'll be any problems. Would recommend.
15. elokuuta 2023
Oma-aloitteinen arvostelu
Ordered a towel rail in a specific…
Ordered a towel rail in a specific arrangement from Poshrads.
Upon attempted installation by plumber it was discovered the wrong towel rail was supplied (put down to miscommunication)
Was told at the end of June the item could be returned and correct one supplied (after multiple phone calls and emails).
Now getting to the end of November and still no resolution to the issue, no reply to messages, phone calls etc
Has left us with no choice but to pursue via ombudsman/ legal action
21. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Posh Rads
Dear Customer,
First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.
We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.
Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.
Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.
We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.
Best regards,
Poshrads Customer Service
Phone: 0800 009 6145
Absolutely pathetic customer service!
Absolutely pathetic customer service!! Looks like these guys have no interest in doing business! Called them multiple times to place an order for 5 radiators, they never answer the phone nor call back! Does not look like an authentic company. AVOID!
8. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Posh Rads
Dear Customer,
First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.
We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.
Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.
Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.
We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.
Best regards,
Poshrads Customer Service
Phone: 0800 009 6145
We've been robbed.
I paid £700 for 2 radiators that have not arrived. I cannot get any response from the company by email or phone. I have requested a full refund but no response.. Isn't this called 'stealing'....?
6. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Posh Rads
Dear Customer,
First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.
We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.
Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.
Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.
We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.
Best regards,
Poshrads Customer Service
Phone: 0800 009 6145
No delivery! No contact!
Unfortunately, we have had the same experience as others.
No purchase delivery.
No response to phone, mail contacts.
Sadly, we needed our purchase as we are renovating our bathroom for our disabled snd visually impaired son, whom was really excited to be getting a modern bathroom to accommodate his needs.
We feel the company founder, who seems to have buried his head in the sand, should own up and duly do the right thing and REFUND with an APOLOGY for not completing the orders of all customers for whom he is not fulfilling his side of the sale.
We are proceeding with our financial service to reclaim our transaction.
We do have the founder’s home address, so we will be forwarding that to trading standards and our financial services provider for investigation.
4. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Posh Rads
Dear Customer,
First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.
We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.
Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.
Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.
We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.
Best regards,
Poshrads Customer Service
Phone: 0800 009 6145
No update on order. Impossible to talk to anyone
Placed an order 11 days ago. Never receved an update. Tried to contact via email and phone. The call centre promises a call abck within 4 hours but this never happens.
21. lokakuuta 2022
Oma-aloitteinen arvostelu
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
I have placed an order 3 weeks ago and have heard nothing. My emails have been completely ignored. I have had to start a dispute through my bank in order to try and get my money back.
20. lokakuuta 2022
Oma-aloitteinen arvostelu
Don't buy from this company.
Placed an order with this company on the 23rd September and every time you call your put through to a random call centre who know nothing about the company and promise someone will phone back, still waiting, received a email from Robbie blaming the postal strike just an excuse, so today i drove over to the showroom only to find out the building has been reposed and closed down, So be very careful dealing with this company or better still buy from a reputable supplier.
6. lokakuuta 2022
Oma-aloitteinen arvostelu
Terrible customer service
Ordered a radiator and matching valves in Oct 2021. Radiator turned up a few months later, but never received the matching valves so had to get another radiator. Trying to get it returned has taken months and countless chaser phone calls and emails. Finally got my refund after nearly 6 months - but they deducted a collection fee of £25!
Terrible terrible service - would avoid at all costs!
20. huhtikuuta 2022
Oma-aloitteinen arvostelu
Customer service is worse than awful
I can see a lot of 5 star reviews on their site unfortunately mine is not one of them. Customer service is worse than awful
The wrong item was sent and although I reported this the same day it was delivered I am still chasing a refund 7 weeks on. I'm told the item is not available but its still advertised on their site?
I've been offered to keep the wrong part I can't use or in a colour that is not suitable. I want a refund
If you have a choice I'd go elsewhere in case of issues
30. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Posh Rads
I would have to say on this occasion we have really messed up this was a part of a system error that we have improved this particular item you ordered was an order only subject to a lead time and by accident our staff member sent out the wrong item to you sorry we have failed in providing as much communication has should of been given we will be in touch shortly to resolve
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