Absolutely disgusting customer support! Purchased a 10 year premium pass. Not due to expire until 2030, the last 2 years the premium pass keeps vanishing. Numerous messages & emails sent but recei... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I used this service to create a special video for the holiday season, but the AI-generated result was extremely poor quality. When I reached out to customer support to resolve the issue, I was dismiss... Näytä lisää
Yritys on vastannut
Conosco per mia fortuna questa App dal 2019 ed ogni anno è sempre più bella I miei nipotini ne sono entusiasti. Ed in un Natale difficile.. feci la telefonata di Babbo Natale per mia sorella, abbi... Näytä lisää
I have been using this app for years, it became Christmas tradition for my kids to watch Santa's video every year in December. I'm buying a Magic pass and creating videos for all my family members. De... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Make Christmas magic with a personalized video message from Santa! Choose from free and premium videos that are personalized to the nice and even the naughty.
Yhteystiedot
Kanada
- portablenorthpole.com
3,1
Keskitasoinen
49 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 85 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Don't get sucked in.They take your money each year and you can't cancel
Do not use this service. It's the Hotel California "you can check out any time you like, but you can never leave." I'm at the point where I will have to close my credit card account to stop them taking any more money from me.
I asked them to cancel this service in 2022. Despite that, they have taken money supposedly via PayPal from my credit card and won't refund me.
I contacted them in early 2023 after they auto-deducted the subscription fee money.
I told them that my grandchildren are too old for these now and to please cancel my account, and after no response to help from them, they wrote back that they hadn't had any response from me and closed my HELP ticket Mid January 2023.
I had responded again and provided ample proof, including screenshots of the bank transfer. NO further response from them UNTIL the same thing happened again this year. They deducted another payment. My bank statement says via PayPal, but there's no transaction showing in my PayPal, and I don't have any autopayments set up in PayPal.
I contacted them again, and they fob me off, saying that I have to unsubscribe, but there's no unsubscribe in the account section of their webpage. There's no record of any invoice or my payments in my PNP account section.
I keep all emails in relation to any subscriptions I have so I can look back at the history. I've sent them copies of their previous correspondence.
If they can easily take money out of my account, you'd think they could put it back in.
21. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Santa Claus
Hi Lyndy,
We’re truly sorry to hear about your experience and the frustration caused regarding your subscription and renewal concerns.
We also apologize for the delayed response here. We recently expanded the way we monitor customer feedback and reviews, and regret that your concerns were not acknowledged sooner.
We understand how upsetting unexpected charges and difficulty managing a subscription can feel, especially when you were trying to cancel or request assistance.
Although a couple of years have gone by, we would genuinely appreciate the opportunity to look into this further for you. Please contact our support team through our Help Center and reference your Trustpilot review so we can investigate your account and payment history directly.
Thank you for taking the time to share your feedback with us.
I order gifts in January but it only…
I order gifts in January but it only gets delivered in December. Sometimes it's not what I ask for and you can't return the gift. No refunds. Worst service ever. The courier service steals our cookies and milk and carrots.
Just kidding. I want presents this year.
19. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Santa Claus
Hi there!
We’re relieved this review took a happier turn, we were about to open an investigation into the missing cookies, milk, and carrots!
Sadly, Santa’s delivery schedule is still limited to December, but we’ll definitely put in a good word for you this year. We can’t guarantee unlimited presents… but we can guarantee we loved your sense of humor.
Thank you so much for the 5 stars and for spreading a little Christmas magic with your review! ❤️
Many memorial Santy videos sent since 2013.
I created my PNP account around 2013. Every Xmas, I used the basic website feature (never bothered with the app) to make customized videos when there were kids young enough in the family that Santa still delivered to.
29. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Santa Claus
Thank you so much for being part of the PNP family since 2013! 🎅✨ It means a lot to know our videos became part of your family’s Christmas traditions over the years. We’re honored to have helped create so many special memories, and we hope the magic continues for many more holiday seasons to come.
Terrible customer service and terrible app
Terrible customer service. This new updated app has a massive issue as you cannot upload images if on most android devices. I have tried to get in contact with customer service but no response from them on each occasion. They are happy to respond to positive feedback on the play store😒😒😒. This app is a waste of money, time and space. What good is it if you can't use it properly. Nearly impossible to get a refund from this company. Pay your 9.99 and visit santa in the shopping centre instead, least this way you get a pic and a pressy got your child.....
25. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Santa Claus
We’re very sorry to hear you had difficulty reaching our team and felt unsupported while trying to resolve your issue.
We also want to apologize for the delay in responding to your review. We recently expanded how we monitor customer feedback platforms and regret that your concerns were not acknowledged sooner.
We understand that, in some cases, email filters or delivery issues may have affected communication attempts, which may have contributed to the difficulty in receiving responses.
If there is still anything we can do to assist or clarify for you, please contact our support team through our Help Center and mention your Trustpilot review so we can investigate your case directly, we remain happy to help however we can.
Thank you again for sharing your feedback.
App wont let me create video
Love this app but It won’t let me create any More videos, despite claiming it would.
I paid £10 for the magic pass on Black Friday to allow videos for my three children but only have two leaving my 9 year old left out. Not great.
15. joulukuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Santa Claus
We’re very sorry to hear about your experience, Charlie. We also apologize for the delay in responding to your review. We recently improved how we monitor customer feedback platforms and regret that your concerns were not acknowledged sooner.
Our Single Recipient and Multi-Recipient video options work differently, which could sometimes cause confusion around video creation limits.
Since then, we’ve introduced many new features and improvements, and we’d love the chance to show you the updated experience. Please contact our support team through our Help Center and reference your Trustpilot review so we can review your account directly. 🎅✨
Santa, I’m still a kid at heart
I’m not being funny, I appreciated all those times you gave me the books and toys I wanted, I really do. I’m 24 now, and I’m still only getting selection boxes, and that’s cool because who doesn’t love chocolate. However, I don’t remember ever receiving my pony, my puppy or my pet fox. And not going to lie, where is the mermaid tail I wanted, and my superpowers that I asked for, and the Dragon and Unicorn I requested. Literally Santa, get it together
18. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Santa Claus
Hi Amy,
We may be late replying, but we felt you deserved an answer. 🎅✨
First of all, thank you for keeping the Christmas spirit alive all these years later. We have to admit… a pony, a puppy, a pet fox, superpowers, a dragon, and a unicorn is quite an ambitious list, even for Santa’s workshop!
We’re sorry to hear the mermaid tail and superpowers never made it through quality control at the North Pole, though we suspect the dragons and unicorns may still be stuck in customs somewhere between Lapland and the human world.
We hope life has brought you at least a little magic since 2017. ❤️
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