A truly wonderful and unforgettable week aboard the Ocean Victory. Everything was perfect – the beautiful Scottish scenery, the excursions, the excellent food and the relaxed atmosphere on board.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Tous les membres d'équipages et d'expédition étaient très serviables, sympathiques et efficaces. Notre chambre nous a bien convenu, les sorties du bateau, les conférences étaient très intéressantes... Näytä lisää
Yritys on vastannut
Overall the experience was good however the biggest disappointment was the activity of kayaking. This was something I had always wanted to do. I got there and the kayaks were awful. They were old, sea... Näytä lisää
Yritys on vastannut
Had a wonderful expedition team who share with us their knowledge on Arctic wildlife and how sea ice is formed during our zodiac expeditions. Great restaurant crews named James and Virgo who will serv... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Polar Latitudes Expeditions (PLX) sails small, comfortable expedition ships to Antarctica, the Arctic and South America, with deep roots in Greenland and trusted ties to our gateway communities from Ushuaia to the far north. What sets us apart is our people. Our expedition teams are among the finest in the industry: scientists, naturalists and polar veterans who share their world with you every step of the way. Through our pioneering Citizen Science programme, you do more than witness the polar regions. You help protect them. As proud members of IAATO and AECO, we travel responsibly and give back to the places we visit. Expect genuine care, expert knowledge and the warmth our guests describe as feeling at home at the end of the Earth. Small ships. Big hearts. Real science.
Yhteystiedot
PO Box 1227, 05001, White River Jct, Yhdysvallat
- 802-698-8479
- salesteam@polar-latitudes.com
- polar-latitudes.com
4,7
Erinomainen
69 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Polar Latitudes Expeditions
Hi Jay,
Thank you so much for your nice review.
This is exactly the kind of experience we love to create. I am very happy to hear that this stood out for you.
I will gladly share your feedback with our team onboard.
Thank you again for traveling with us and for taking the time to share your feedback.
Warm regards,
Marc
Polar Latitudes Expeditions
Birds of Svalbard
For me the birds, the cliffs and glaciers. An then of course the fantastic expedition team on the boat, hotel staff as well as the staff who guided us to the landings.
27. toukokuuta 2026
Vastaus yritykseltä Polar Latitudes Expeditions
Hi Peter,
Thank you so much for your kind review.
I can completely understand why the birds, cliffs, and glaciers stood out for you. Svalbard has a way of making those moments feel almost unreal.
It is also lovely to read your words about our Expedition and Hotel Team. A voyage like this really depends on everyone working well together, and I know your feedback will mean a lot to our team onboard.
Thank you again for travelling with us and for taking the time to share this.
Warm regards,
Marc
Polar Latitudes Expeditions
Fantastic people...educated in their…
Fantastic people...educated in their fields, so friendly, helpful and just fun. Such an amazing trip to an out-of-this-world location!
9. helmikuuta 2026
Vastaus yritykseltä Polar Latitudes Expeditions
Dear Karen,
Thank you so much for your wonderful review.
I’m really happy to read that the people onboard stood out so strongly to you. We are very lucky to have a team that brings together so much knowledge, warmth, energy, and genuine care for our guests.
I also love that you described the trip as amazing and the destination as out of this world. That is exactly the kind of feeling we hope guests take home with them after travelling with us.
Your kind words about the team being friendly, helpful, and fun mean a lot. I will make sure to share them with everyone onboard, as they will be very happy to read this.
Thank you again for traveling with us.
Marc
Polar Latitudes Expeditions
The quality of team work
The quality of the expedition team, the high level of service from the hotel and restaurant team
18. kesäkuuta 2026
Vastaus yritykseltä Polar Latitudes Expeditions
Dear Shlomo,
Thank you very much for your kind review.
I’m really happy to read that the quality of our expedition team and the teamwork onboard stood out to you. That means a lot, because creating a strong and well connected team is such an important part of delivering a great expedition experience.
I’m also very glad that you felt well looked after by the hotel and restaurant team. I will make sure to share your words with everyone onboard, as this kind of feedback is always very appreciated.
Thank you again for travelling with Polar Latitudes Expeditions.
Warm regards,
Marc
Polar Latitudes Expeditions
Excellent service and experience!
Excellent service and experience!
Svalbard is an amazing destination that I cannot stop recommending
The ship Ocean Albatros is perfect, spacious and cosy
All the staff and crew, from the hotel, restaurant and expedition team were extremely nice and thoughtful
5. kesäkuuta 2026
Vastaus yritykseltä Polar Latitudes Expeditions
Dear Ines,
Thank you so much for your lovely review.
I’m really happy to read that you had such a great experience with us in Svalbard. It really is an incredible place, and I love that you cannot stop recommending it. That is probably the best compliment we can receive.
I’m also glad that our beautiful Ocean Albatros felt spacious and cosy for you. It makes a big difference to come back to a ship that feels comfortable and welcoming.
Your kind words about the hotel, restaurant crew, and expedition team mean a lot. I will make sure to share them with everyone onboard, as this kind of feedback is always very appreciated by the team.
Thank you again for travelling with Polar Latitudes Expeditions. We would be very happy to welcome you back one day, maybe down south in Antarctica or on one of our South America voyages.
Warm regards,
Marc
Polar Latitudes Expeditions
Polar Latitude / Albatros Expeditions under deliver
Polar Latitude / Albatros Expeditions has misleading advertising regarding their abilities to provide their itinerary as advertised. They underdelivered on our expedition by deciding to only take us to Antarctica for less than one day of the four days they advertise. There was weather to deal with, but that is common / expected in the Drake Passage, and other companies were able to offer a more complete experience to their guests at the same time. Other boats were also crossing when we were being diverted away from Antarctica. On the return from our very short time in Antarctica, they decided to leave early and took a very diverted route back while other boats were passing through directly.
When a large group of unhappy passengers corresponded with the company, providing lots of evidence as to why we felt they should have been able to mostly proceed as advertised, they ignored us to begin with then, once they finally responded, did not show transparency or accountability for their poor decisions. At the end of the day, the boat that we were on was not able to handle the Drake Passage as advertised.
I would steer clear of this company, based on what I have learned about their ability to deliver the product they sell (from my experience & past performance discovered in our research). They had the choice to deliver the product, and when not able to, to make it right for their customers by compensating appropriately and they chose not to.
This was a disappointing 'once in a lifetime experience' and they overpromise and underdeliver on it.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.