POKÉ GALERIE Arvostelua 

350
•
TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I placed a preorder in November 2025 with an estimated release window of Q3–Q4 2026. As that window approached, I reached out for an update and was told the order was still on track. However,... Näytä lisää

Saanut 5/5 tähteä

PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Näytä lisää

Saanut 5/5 tähteä

I had been waiting a long time for this order. Once I messaged them they apologized because the white chef snorlax wasn't available. But they had the black one, which as a former chef, know the signif... Näytä lisää

Saanut 5/5 tähteä

Despite it's small size, the figure I ordered was super high quality! I continue to be impressed with how detailed such a small thing can be! He showed up in incredibly safe packaging, and he arrived... Näytä lisää

Yrityksen tiedot

  1. Koriste-esineet

Yrityksen kirjoittama

Une site pour les collecteurs de figurines Pokémon


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

350 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 40 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(350)

15 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Reputable

PokéGalerie took on an order that a now-defunct shipper reneged on. It was punctual with communications, followed up periodically on shipment progress via email and Facebook Messenger, and the figure I ordered arrived intact. If you want a trusted site to order Pokémon collector’s items through, check Galerie’s site first!

21. kesäkuuta 2025
Saanut 5/5 tähteä

I'm always very happy with this company

I'm always very happy with this company. Seriously, they're the best. I always seem to find what I want here, they have great selection. I find it very easy to buy and get receipts. I've also always been impressed by customer service. I'm not sure if it's always the same person, but they seem to genuinely want to make things the best they can. I know I sound like AI or something, but I just really do love this company, I've purchased from them many times

24. kesäkuuta 2025
Saanut 2/5 tähteä

Unprofessional to deal with

I am a familiar customer with scaleworld preorders but had to switch to this company when a different one went down. I tried out pokegalerie because a lot of people recommended them.

I preordered my first order and then waited for final balance and shipping fees. When I went to checkout, it told me it was unavailable to ship to my address. I reached out to support, and was finally able to get the address to work. I paid the shipping fees and final balance and then waited. 2 weeks later, I got an email saying that I owed more in shipping fees. I reached out to the company and asked them why I owed more money and why it took 2 weeks to add onto my total. The email was unprofessional, stating they weren’t in charge of how long it took and that it was the factory that took 2 weeks to calculate shipping, and not pokegalerie. So I paid the extra shipping fee and waited another 2 weeks before hearing nothing about my order. I reached out again about the status of my order, and they never emailed me back.

Poor customer service. Shipping fees should be finalized and not added on later.

29. kesäkuuta 2025
POKÉ GALERIE-logo

Vastaus yritykseltä POKÉ GALERIE

Hello Shelby,

Thank you for taking the time to share your feedback — we’re sorry to hear that your first experience with us didn’t meet your expectations. We truly value our customers, especially those who are joining us after other retailers have closed, and we understand how frustrating delays and unexpected costs can be.

To clarify our preorder process: after we collect the final balance, we send payment to the studio and wait for them to ship the product to our warehouse. In your case, the studio’s dispatch to us took longer than usual, which unfortunately delayed the next steps.

Regarding the shipping fee — the amount shown at checkout is an initial estimate. The final cost can only be calculated once the package is fully prepared, including the actual weight and dimensions from the studio. This sometimes results in an adjustment, and we understand this can be inconvenient. We will review our communication process to make these details clearer from the start.

After your last email inquiry, we did send your tracking number on August 5th— but it seems you may not have received it.

We truly appreciate your patience and your feedback, which helps us improve both our process and communication.

POKÉ GALERIE

Saanut 5/5 tähteä

Cute sheep statue

The figure came so fast and was easy to assemble. It’s so pretty! This is honestly a dream statue for me as I love all the sheep pokemons

26. toukokuuta 2025
Saanut 1/5 tähteä

Initially good experiences, but no longer trust customer service to resolve issues with orders arriving with issues.

Have several figures I ordered from them and I ordered a second of a figure I already had one of from them because the first looked excellent, but the second one arrived with legs that didn't fit. Pokegalerie got some new legs from the manufacturer, but not all of those worked either. I went back thru emails to see if that was my fault for asking for the wrong ones or something, but it was not. Item stands without the base but will not fit in the base without the proper legs. Sent several emails asking if anything can be done, but pokegalerie never responded (been about 6 weeks now). Even if the answer is "NO", or "we are waiting on a response back from the manufacturer", a response would've been appreciated. Originally, I would've highly recommended them, but after this I do not have confidence that any issues with orders would be resolved. Not recommended.

20. toukokuuta 2025
Oma-aloitteinen arvostelu
POKÉ GALERIE-logo

Vastaus yritykseltä POKÉ GALERIE

Hello, we appreciate your feedback. While we strive to resolve all inquiries and matters for our customers as quickly as possible, some processes—especially those that require coordination with third parties—can take longer than expected. We truly value your patience and understanding.

Saanut 4/5 tähteä

The figure was absolutely beautiful

The figure was absolutely beautiful; it was slightly on the later side for the estimate preorder, but there’s been a lot of complicating factors so that is completely understandable. The only issue was one element fell off the figure, probably during shipping. A small bottle of milk on the base was rolling around in the box when it got here. I was able to fix it with a bit of glue, but that could be a bigger issue for others looking to buy. I love Appletun though, and he was perfect.

8. toukokuuta 2025

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