This my second time hiring Plumb London for a plumbing job. The technician was professional, punctual and went above and beyond to investigate the leak I suspected I had. I fully trust the company a... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The plumber (Mounir?) was friendly and helpful and it wasn't his fault that he couldn't track down the necessary part. He did arrive later than scheduled but my main reason for not awarding five star... Näytä lisää
The engineer arrived a little early (having phoned me), which was very useful. He checked my central heating and hot water cylinder, and did what was necessary, tidying up after himself, and keeping m... Näytä lisää
Yritys on vastannut
Would highly recommend. Called out after another plumber had tried to charge me a grand for a poorly fitted shower arm that they had attempted to fix. Plumb london plumber confirmed that previous plum... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Plumb London
Yrityksen kirjoittama
Welcome to the family!
High standards, fast turnaround times and brilliant customer service. Everything you want for your family, supplied by ours.We’re a family run heating and plumbing company specializing in delivering great quality workmanship and maintaining excellent customer service throughout. Operating for over 30 years, we have cemented ourselves as one of London’s most trusted specialists.
Plumbing & heating repairs, boiler installations, domestic & commercial systems, certifications, refurbishments. We have you covered!
Ready to get things done? Our WhatsApp is now open for any questions you may have.
WhatsApp Our Services About Us
Yhteystiedot
22 Notting Hill Gate, W11 3JE, London, Yhdistynyt kuningaskunta
- 020 8819 5228
- service@plumblondon.com
- plumblondon.com
4,7
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Installation was great at first. Consequent servicing wasn’t
The initial installation was great and informative, but this last service wasn’t as great. There is a cupboard next to the boiler which is mysteriously broken since the visit. Also my daughter-in-law who was here for the visit showed the engineer a button on our control panel that jams in place, but he didn’t do anything or offer any type of support.
7. marraskuuta 2025
Vastaus yritykseltä Plumb London
Thank you for sharing your feedback, we’re sorry to hear that your recent service didn’t meet the same level of satisfaction as your original installation.
Our engineer noted that the thermostat buttons were working correctly at the time of the visit, but that one button was a little stiff when pressed firmly. If it continues to cause trouble, the only reliable fix would be to replace the unit.
Regarding the cupboard, we weren’t made aware of any damage during or after the visit, but we’d really like to look into this for you. Could you please send us a few photos so we can investigate further?
We did try to reach out by phone and also followed up by email after the service to check that everything was okay, but haven’t yet heard back.
Please reach out to us at service@plumblondon.com and we’ll be happy to assist.
There is always great communication
There is always great communication, the service is great and staff are amazing, so thankyou Plumblondon😃
7. marraskuuta 2025
Vastaus yritykseltä Plumb London
Thank you so much! We’re thrilled to hear the communication and service have consistently impressed you. The team will love reading your feedback, really appreciate it!
Always had good service from this…
Always had good service from this company, never any problems. Easy to contact and arrange boiler services.
7. marraskuuta 2025
Vastaus yritykseltä Plumb London
Thanks for being such a loyal customer! We’re delighted you’ve consistently had a good experience and find it easy to get things arranged with us. That’s exactly what we aim for every time.
Professional
Professional, efficient, personable, reliable, easy, communication, swift service as per agreement, and no complaints with regard to the work completed
6. marraskuuta 2025
Vastaus yritykseltä Plumb London
Thank you for such a clear and thoughtful review! It’s great to hear you found everything professional, efficient and reliable from start to finish. We really appreciate you taking the time to share your experience.
I recently had my boiler and central…
I recently had my boiler and central heating repaired, and I couldn’t be happier with the service. The engineer was professional, friendly, and clearly knew exactly what they were doing. They arrived on time, quickly identified the issue, and had everything up and running again in no time.
What really stood out was their efficiency and attention to detail — they explained everything clearly and made sure the system was working perfectly before leaving. It’s rare to find such reliable and skilled service these days, and I’d highly recommend them to anyone needing boiler or heating repairs.
Truly top-notch work from start to finish!
28. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thank you for such a brilliant and detailed review! We’re so pleased the engineer impressed you with their professionalism and attention to detail. It’s wonderful to know the system’s running smoothly again and that you’d recommend us so highly. We’ll be sure to share your comments with the team!
Bathroom Reno - Great Experience
Hired to redo bathroom and had a great experience. From regular communication and delivering fab results on time, have nothing but positive things to say about Steve and the team. Worked closely with me on what I wanted the vision to be and recommended products that would work within the space.
3. marraskuuta 2025
Vastaus yritykseltä Plumb London
Thank you for the fantastic feedback! We’re thrilled you’re happy with your new bathroom and that Steve and the team helped bring your vision to life. Great communication and results on time are exactly what we strive for, enjoy the new space!
I cant recommend Plumb London enough
I cant recommend Plumb London enough! Professional, efficient and offered to come out the same day but I was unavailable. Came the next day and fixed our leak. Plumber was fantastic!
4. marraskuuta 2025
Vastaus yritykseltä Plumb London
Thank you for such a glowing review! We’re delighted we could get out quickly and get the leak sorted with minimal hassle. It’s great to hear the plumber made such a positive impression, we’ll make sure they hear your kind words!
I recently had a new boiler installed…
I recently had a new boiler installed by this company and, unfortunately, the entire experience has been very disappointing. Communication throughout the process was unclear and inconsistent. The engineer was often unprofessional, appeared under pressure, and even admitted during our conversation that this should have been a two-person job but he was sent alone. Despite paying close to £4,000, I received no proper explanations about the work being done, no videos or photos despite asking several times, and no clear updates on what the actual issues were.
Even after more than 10 days since completion, I still have not received the gas safety certificate, warranty, or final installation report. When I raised these concerns directly with the company’s management, instead of taking responsibility or working towards a fair solution, their response was mainly to defend the engineer’s behaviour rather than address the unresolved problems.
While I fully understand the importance of following gas safety regulations, the lack of professionalism, poor communication, and one-sided handling of my complaint have made this an unnecessarily stressful and disappointing experience.
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
We’re disappointed to read this review, as all work and documentation for this installation were completed correctly and within standard timeframes.
The new boiler was installed on a Friday, and by Monday we sent our standard completion email confirming the system was up and running. That email included the Gas Safety Certificate and outlined that both the manufacturer warranty and Gas Safe registration would follow within 10–15 working days.
A detailed written summary was also provided, explaining the engineer’s findings, the safety issues identified on site and the actions taken to resolve them.
All registrations have since been completed and the system is fully operational, compliant and covered under warranty.
Our engineer acted appropriately throughout, addressing serious safety concerns in line with Gas Safe regulations. While managing works remotely can make communication more challenging, our team ensured the installation was completed safely, legally and to a high standard.
We value all feedback and continue to review how we communicate progress to ensure every customer has a clear and positive experience.
Plumb London have performed a number of…
Plumb London have performed a number of jobs in our home including to our boiler and heating system, fitted kitchen, appliances and taps. They have been very reliable, considerate, and the work has been completed to a very high standard. Would happily recommend them to others.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
Thank you for being such a loyal customer! We really appreciate your trust across multiple projects and it’s great to know the reliability and quality of work have stood out. Thanks for the recommendation, it means a lot to the whole team.
very happy customers!
Plumb London repaired our boiler and heated towel rail. The price they quoted was the price we paid, communication was top notch and their engineer gave us some really good advice about maintaining our central heating system. We are very pleased and will definitely use again in the future.
29. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thank you for the brilliant feedback! We’re glad everything was transparent from quote to completion and that our engineer could share some helpful maintenance tips too. Delighted you’re pleased with the results!
Very good service
Very good service. Old boiler broken and new one fully installed and working within two days. Guys knew their stuff, polite, helpful and on time.
Been with Plumb London for years and have never had an issue with them.
31. lokakuuta 2025
Vastaus yritykseltä Plumb London
That’s fantastic feedback, thank you! We’re so pleased we could get your new boiler up and running so quickly. Your long-term trust means a lot to the whole team!
Great Boiler Service
Another great boiler service from Plumb London. Easy, friendly and great communication throughout from booking to service itself. Will be using again next year
23. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thanks so much for your continued trust! We’re glad everything felt easy and well-communicated from start to finish. Looking forward to seeing you again next year for the next service.
Highly recommend Plumb London for servicing!
Plumb London were absolutely great. Most reasonable price I was quoted and also the most professional in communication and efficiency. Would highly recommend using Plumb London, particularly for the servicing of unvented cylinders (many other companies/individuals are not qualified in unvented systems). Thanks again for a great service and I’ll be sure to book in for my annual boiler and cylinder service next year!
23. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thank you for such a detailed and thoughtful review! We’re delighted you were happy with both the price and the professionalism and we really appreciate the mention about our unvented cylinder expertise. We’ll be ready to look after your next service when the time comes!
Boiler service 👍
Booked a boiler service which was carried out by friendly and efficient engineer in good time and for a good price too.
29. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thanks for the lovely review! Great to hear your boiler service went smoothly and that our engineer left a positive impression. We’re glad you found the service efficient and good value!
(wasted over £100) Rude service, wrong assessment
Their gas engineer Ivo claims he has 20 years experience.
In reality he refused to explain technical details of his work - "it's technical", which would have been ok if he then gave me the right read on the negative pressure threshold.
He recommended a major service, costing over £100 which turned out to not be required due to him misreading "greater than" for "less than"
(this was 2 years ago but i'm still unhappy because they call up asking for more business)
29. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
Thanks for taking the time to leave a review though it sounds like this visit was quite a while ago with an engineer who’s no longer with us. We’ve had a look but can’t find any record of you getting in touch at the time, which is a shame, as we’d have been more than happy to look into it and sort things there and then. We always encourage customers to contact us directly so we can review any concerns properly and make sure everything’s put right.
It was really good I am really pleased…
It was really good I am really pleased highly recommend you
28. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thank you so much! We’re thrilled you’re pleased with the work and really appreciate the recommendation.
Job done efficiently and pleasantly
Job done efficiently and pleasantly - all you need!
20. lokakuuta 2025
Vastaus yritykseltä Plumb London
Perfect summary, that’s exactly what we aim for! Quick, pleasant and no fuss. Thanks for taking the time to leave such great feedback.
Friendly, tidy, competitively priced -highly recommended
PlumbLondon have been absolutely wonderful on all fronts. Really friendly initial contact, caring emails, prompt answers to queries, and a competitive quote (as well as a lot of empathy for being without a bath for more than four weeks.) Excellent and quick (no dawdling!) repairs of substantial pipe damage and now the bathroom is functional and leak free again. Charlie was brilliant, friendly, and polite and quick and super tidy and just such a difference to too many unreliable other plumbers I have experienced over 15 years of home-ownership. Thank you all of you at PlumbLondon.
24. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thank you so much for this wonderful review! We’re really pleased to hear your experience was positive from first contact through to completion, that’s exactly what we aim for. Charlie and the office team will be thrilled with your comments. It’s great to know the bathroom is now fully functional again after all that time without it. We really appreciate your kind words!
I’ve used Plumb London a couple of…
I’ve used Plumb London a couple of times and had quick responses and excellent service both times. They did a great job installing some inspection hatches for a gas flue and there is good communication throughout. Would recommend.
17. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thanks so much for the repeat custom and the great feedback! We’re really pleased you found our team responsive, communicative and thorough with the inspection hatch work. Delighted to have earned your recommendation!
Boiler was serviced and area left clean
Boiler was serviced and area left clean.
Plumber unable to access the magna clean but took photos to show it was clean.
24. lokakuuta 2025
Vastaus yritykseltä Plumb London
Thank you for the review! We’re glad the service went smoothly and appreciate your understanding with the MagnaClean access, great to hear the engineer took the extra step to show everything was in good order.
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