Monday. Luke arrives to check the fault in our boiler.
As suspected, boiler needs replacing.

Tuesday morning. Luke returns with Tom to install a new boiler and to complete a full flush of our heating system.

All the way through, the service, information and advice given was five-star. The guys were very respectful in our home, from needing to enter every room to check all our radiators to clearing up and minimising the noise without intruding on our day.

Tuesday evening. A warm house and a hot shower. A happy household.

I wouldn't hesitate to recommend PlumbLondon for your plumbing and heating needs.

Used this company to replace my bathroom, a straightforward job and contact with the sales team was initially great and the job was due to take no more than 3 weeks to complete. Well that was in May 2025 and I'm still very unhappy with the quality of work at the end. They aren't the cheapest company but I selected them based on reviews and the fact that they had a head office to liaise between you and the plumber. The quality of work has been beyond poor, much of the work has has to be redone by the senior plumber Mounir, (who is excellent and I am very grateful for his help), but in order to get them to send Mounir I had to endure countless extremely rude and difficult conversations with the manager Conor who is without people skills and is clearly using AI to write all his emails. Only once Mounir had visited and seen the poor quality of the work to Conor change his tune and arrange for changes to be made. But unfortunately it was not enough, the products they recommend are awful and not good quality despite being ensured they were the best around and of course, they are plumbers you want to be able to trust their recommendations. But after only a couple months of use, many items are having to be replaced at my own expense. And this was not a cheap job, as soon as the original plumber started work the costs went up - including another charge for another plumber to be there to "make sure the unit goes on straight"- apparently this too much for their plumbers to do on their own. My advice is to stay well clear and spend your money elsewhere - ps check your invoices if you do use them, if they buy parts for you they charge VAT on top but you are charged the VAT included price from the website! Avoid avoid avoid

good job well done and pleasant with it no mess at all and after care is very good

Plumb London were efficient, professional and did a great job. I used them for a boiler service and they were prompt with their communication and the engineer was very kind and courteous too.

The team at Plumb London were great . They kept us informed of the progress of the work . Their engineer arrived on time and cleaned up when they finished. Totally professional.

Professional, helpful and friendly.

Plumb London carried out the installation of a new boiler with promptness and extremely professional workmanship. Excellent service, would highly recommend

Plumb London responded quickly to a boiler breakdown failure, made a thorough diagnostic and ordered a new boiler which was fitted in a day. Outstanding service from the entire team of booking agent, technicians and customer care.

Excellant work so far. Very professional and got the work done!

The work was done quickly and professionally, the engineer was knowledgeable and friendly. Overall, I am satisfied with the service.

Overall a good experience. Communication with the office was prompt and an appointment made to assess the job. Once the quote was accepted the plumber returned within the week. We had a toilet replaced and all taps in the bathroom upgraded. Sadly the new toilet was cracked so a returned visit was required.
All work was carried out with care and Luke always rang to tell us when he was on his way

They did a great job. Came exactly when they said they would and explained everything clearly.

Excellent service - both from the plumber and from the support staff. Highly recommend.

The engineer was very helpful. He checked the boiler and also took a look at our radiators.

I needed new bath tub taps and Plumbing London found the exact style I wanted as well as installed them within days of my telephone call. Chris was cheerful, the work didn’t take long and there was no mess afterwards. Now I’m thinking of having the whole bathroom re done and will use Plumb London.

BRandon was really helpful, and they were flexible when i needed to change my booking time.

On time, efficient, friendly!

Highly recommend - They were extremely helpful over the phone, came round quickly, fixed the problem and were really reasonably priced. Would definitely use them again.

I had an issue with my boiler and called Plumber London. They came quickly, diagnosed the problem right away, and fixed it efficiently. The whole process was smooth, and they were professional, friendly, and knowledgeable. My boiler is now working, and I’m very happy with the service. Highly recommend! And a thank you to Peter