Plumbing World (UK) Arvostelua 

Vastaus yritykseltä Plumbing World (UK)

12.12.2024

Good afternoon,

We appreciate you taking the time to leave a review.

First of all, I would just like to apologise that you were unable to collect at the desired time on this occasion.

I can see your order was placed on a Saturday morning.
We have recently changed our internet sales operating hours, and as a result of this our office is now only open Monday to Friday. With this in mind the earliest we could contact you regarding the collection was once we reopened on the Monday morning.

This is actually the first instance of this happening, however we appreciate it has highlighted a gap in our service.
At the moment we can only facilitate internet collections on a Saturday morning, if this has been arranged in advance during our regular opening hours.
Our collection offering will be reviewed in the coming days to identify how we can improve on this service moving forward.

Best wishes
Alex

Vastaus yritykseltä Plumbing World (UK)

12.12.2024

Hi Paul,

We appreciate you taking the time to leave us a review.

It was unfortunate that upon picking your order for dispatch, our warehouse team found the item was not in the expected condition, and so we were unable to supply the one held in stock.
With this in mind we immediately placed a new order with our suppliers, though admittedly the dates we were given were pushed back on a couple of occasions. I can see that this was dispatched on a next day delivery service as soon as we were physically able to do so.
I am very sorry that you experienced this delay, we hope you would still consider returning in the future.

Best wishes
Alex

Vastaus yritykseltä Plumbing World (UK)

11.12.2024

Good afternoon Chris,

Thank you for taking the time to leave a review. I am sorry to hear there was a stock issue with the product you ordered, and consequently we were unable to fulfill your order on this occasion.

Whilst we do stock an extensive range of products, we also rely on a number of suppliers for items that are not held in our warehouse. Unfortunately on these occasions we can only pass on the information we receive regarding lead time. I can see that when they did attempt to deliver to ourselves it was actually the incorrect item and so it was swiftly rejected by our warehouse team. We completely understood at this point you were no longer able to wait, and so a full refund was processed the same day as this was requested.

Once again we are very sorry for any inconvenience caused.
Best wishes
Alex

Vastaus yritykseltä Plumbing World (UK)

10.12.2024

Good afternoon Tim,

Thank you for taking the time to leave a review.

I am very sorry to hear your item arrived without the expected fixings. I can only apologise that on this occasion you were misinformed, by a member of staff who is no longer with the business. We always take feedback on board, and so will be working to provide further product training for our sales team.
I will follow this up shortly with a separate email.

Best Wishes
Alex

Vastaus yritykseltä Plumbing World (UK)

16.9.2024

Good morning,

Thanks for taking the time to leave us a review.

I am pleased to hear you are happy with our service. We pride ourselves on offering a high level of service throughout the order process, so it's lovely to have your feedback on this.

Thanks for your kind words to my colleague, Jade. I'll be sure to pass on your feedback to ensure she gets the recognition she deserves.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Vastaus yritykseltä Plumbing World (UK)

16.9.2024

Good morning,

Thanks for taking the time to leave us a review.

Firstly, I apologise for the item not being readily available at your point of order. Sadly our website is not fully stock controlled due to certain items being kept with our suppliers and not having the facilities of accurate stock levels. In this instance, our website will advise the likeliness of a products availability such as "usually good" or "low".

Unfortunately, the items were on back order with our supplier so sadly we are unable to guarantee any dates they provide. We can appreciate the awkward position this may put customers in but we never want to give inaccurate information.

Despite the above, we do thank you for our 4-star rating. We look forward to your next purchase.

Best wishes,
Emma

Vastaus yritykseltä Plumbing World (UK)

16.9.2024

Hi Janette,

We appreciate you taking the time to leave us a review. I am very pleased to hear you are happy with your product.

We hope the experience shopping with us is enough to have you shop with us again in the future.

Best wishes,
Emma

Vastaus yritykseltä Plumbing World (UK)

16.9.2024

Hi Ms Albrecht,

Thank you for taking the time to leave us a review. I am so pleased to hear you are happy with our service.

We have a team of friendly advisors on hand to assist both pre and purchase, so am I glad that all queries were answered promptly and efficiently.

Thank you for your kind words to my colleagues Jade and Lee. I have passed on your high praise to ensure they get the recognition they deserve.

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Best wishes,
Emma

Vastaus yritykseltä Plumbing World (UK)

16.9.2024

Hi Sarah,

Thanks for taking the time to leave us a review. We are so pleased to hear you are happy with your product and found this easy to install.

We hope you choose to shop with us again in the future.

Best wishes,
Emma

Vastaus yritykseltä Plumbing World (UK)

11.9.2024

Hi Steffany,

Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

I am sorry to hear you have not had a positive delivery experience for your order. Having looked into this, I can see your order was delivered via pallet courier. The courier provide facilities to be able to track your delivery and I can see this was sent over to you. However, I am extremely disappointed to see that delivery was not attempted on the day we had planned this in for.

Sadly, the emails received from you advising that delivery had not been made were during our closing hours, so your emails were not picked up until the following morning. After my colleague had spoken with the courier, they had advised that the driver ran out of hours for delivery. We do of course take the responsibility as the company that you purchased with and can only apologise for the delay and the inconvenience of having to wait in. I completely understand your feelings of frustration with this.

After looking on the couriers portal, I can see that the order has now been delivered and I hope you are satisfied with the products received. We aim to exceed expectations and understand that we have let ourselves down. I can only hope you do choose to shop with us again in the future, so we can provide the higher level of service we always aim for.

Best wishes,
Emma

Vastaus yritykseltä Plumbing World (UK)

5.9.2024

Hi Mr Matthews,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service throughout the order process, especially our prices and communication with our teams. We are on hand to assist both pre and post purchase so I am glad we were able to answer all your queries efficiently.

Thank you for your kind words for Hollie and myself, we really appreciate that! I've passed on your feedback to Hollie's team leader too so she gets the recognition she deserves.

Thanks again for our 5-star rating. We hope you purchase with us again in the future.

Best wishes,
Emma