I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an issue with a broken seal on a box for a shower when it arrived and, honestly I thought it was going to be a complete headache to get resolved. I couldn't have been more wrong! Martin was amaz... Näytä lisää
Absolute shocking company, ordered a pump, got email saying shipped. 5 days later still not arrived when I chased it up was told awaiting delivery from supplier, so they are selling things they haven'... Näytä lisää
Yritys on vastannut
Slight problem with the website when I was trying to order, but completed my transaction a couple of hours later with no problems. Price of item purchased was very competitive. Goods were supplied... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.
Yhteystiedot
Unit 1, Epsom Business Park, Kiln Lane, KT17 1JF, Epsom, Yhdistynyt kuningaskunta
- 0303030 0115
- customercare@plumb2u.com
- plumb2u.com
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bristan concealed…
I ordered a new Bristan concealed shower valve on Monday 10th February 2025, I phoned on Wednesday for an update and it was answered within five rings. I was told that the package was being sent by DX Express and it arrived on Thursday 13th February 2025. I was very impressed by the service I received. Thank you.
Customer support
Customer support. Non existent. Sent 3 emails NO. REPLIES
Still haven't received my order
Which-was placed on the 31/1/2025. Now 11/2/2025
Swift delivery and good value.
Shocking customer services
Shocking customer services - I have tried calling Plumb2U however the company doesn't pick-up the phone! So have emailed them twice on the 19/01/2025 and 23/01/2025 at customercare at plumb2u.com and I still have not had a reply.
Absolutely shocking behaviour, poor show guys!!
Quality service
Quality product - bathroom sink taps. Easy to order online, kept informed of delivery and arrived on time. Would definitely use again.
Fast prompt service and delivery
Poor comms and lots of chasing
Ripped me off a treat, sold an item that had a clear manufacturer defect and claimed they couldn’t get in touch with vileroy and boch to sort it. I bet they will be in touch to buy more product though. Short sighted businesses like these don’t realise for a little bit of service you’ll get long term customers. Will issue CCJ to deal with it that way as they also seem to forget customers contracts are with them and not the manufacturer. Good should be fit for purpose inline with the law not some bundled tighter T&C if their own they like to refer to. Very long winded end to a small problem.
Prompt delivery
Good product at a sensible price and…
Good product at a sensible price and delivered quickly.
Communication and updates on the order were good too
Good product delivered quickly
Fabulous customer service.
Unfortunately l ordered the wrong sized item, but Plumb2u were fabulous in their customer service.
Item arrived very quickly and excellently packaged.
I would thoroughly recommend them and will be back in the future for more items.
Thank you again Plumb2u
I was looking for a shipment to Ireland…
I was looking for a shipment to Ireland and it looked that Plumb2u would ship. So I created an account only to find out that under shipping it only offered in-store pickup.
Is this mean to be a joke? Like, "the whole world is welcome to buy from us ... if you come to our shop locally"
Very misleading to say the least, regardless if you somewhere else bury a policy outlining your shipping options. The order process looked fully like it was supporded. Hell, I was even able to lookup a shipping estimate to my Irish postcode, for crying out loud. In hindsight, yes, I see now why the shipping estimate was zero (due to in store pickup), but at the time it looked more like free shipping. I stand by my review.

Vastaus yritykseltä Plumb2u
Ordered a shower pump and pickup…
Ordered a shower pump and picked it up the same day. Ordered online and followed it with a call to confirm that it was in stock and ready for collection later that day. I would definitely use Plumb2u again.
Outstanding service
I purchased a pumb for a next day…
I purchased a pumb for a next day delivery. Then the next day I got an email saying it will be processed by their suppliers and will take up to 7 business days without an apology. I bought because it will be delivered the next day not waiting for it to be processed for 7 business days!

Vastaus yritykseltä Plumb2u
Good prompt service
Good prompt service. I had to return the first item I ordered, my mistake. Return process straightforward.
Second order received on time. No issues.
Excellent quick response to request for…
Excellent quick response to request for tap valves.
It's been over a week and still not…
It's been over a week and still not received my order
Fine for me!
Fine for me!
In truth, not a regular buyer as i'm not in the trade but have a machine that needs inhibitor. Found what i needed easily, guest checkout was a good option for me, fast delivery, VAT invoice supplied when complete.
All good, thanks guys.
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