Excellent service. All the people I spoke and encouraged were polite and professional. I felt my car was perfectly safe in their hands. The best part was when my car was collected- it was all extremel... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Everything went so smoothly. The communication was excellent, collection and drop off quick, care taken with the vehicle and genuine service with a smile from Iram. Would definitely use Platinum Valet... Näytä lisää
Clear communication. Smooth drop off and collection. I followed their advice to call when landing and again when I collected my bag and the car was ready and waiting at 1:00am. Excellent value. Woul... Näytä lisää
I normally book maple parking who use this same car park and have only good experiences with them. By mistake I booked premium who are a different organisation and gave a poor service. Despite ringing... Näytä lisää
Yrityksen tiedot
- Pysäköintipalvelu
- ja myös
- Lentokenttä
Yrityksen kirjoittama
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Yhteystiedot
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, Yhdistynyt kuningaskunta
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4,5
Erinomainen
268 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 42 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Top quality customer care.
Amazing service at the start and end of our holiday. It was early morning and awful weather so I missed the entrance to the car park. A gentleman called and asked if I had just driven past, then directed me back in. Very helpful and friendly staff once there who directed myself and my son to the airport entrance which was the shortest walk away.
Upon landing back in the UK, I called to inform them we were getting our luggage. When we got back to the car, it was warm and ready to go, no damage and no major mileage. The gentleman helped load my suitcases into the boot and had a cracking smile.
Will absolutely be using again.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent
Excellent, very good service and value. They were in touch at every point to arrange a swift handover and pickup from Birmingham valet parking as agreed. The car was well looked after and low mileage recorded.
I would thoroughly recommend Platinum.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Really shocking service
Really shocking service , took our vehicle in and then when on holiday what's app us to say the charge had gone up and i would not get my car back unless i paid extra!!!
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
We’re sorry to hear you feel this way, however this is not an accurate reflection of events.
The additional charge was discussed with you at the time of check-in, prior to your vehicle being accepted, as your vehicle falls outside our standard parking criteria. This was also recorded on the check-in documentation and signed at the point of handover.
A payment link was then sent the same day referencing the agreed “Larger Vehicle Charge.” No charges were increased or introduced whilst you were on holiday.
Your vehicle remained secure at all times and was returned as scheduled. Release of vehicles is subject to settlement of agreed charges, in line with standard practice.
We take all feedback seriously, but it is important that reviews accurately reflect the facts of the situation.
Couldn’t ask for a better service
Along with the on time pick up and drop off, it can back with a full valet clean. The car look as if it is brand new. Service was amazing.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
The company make extra miles to take…
The company make extra miles to take care of my car after I booked them at last minute after find out my previous booking with different company was huge mistake .when I pick up my car to make me feel better they even clean my car for free .From now flying from Birmingham airport will use only them .Friendly professional trusted company .Joanna Dakiewicz
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Expecptonial service
Very short notice booking which was handled professionally and quickly. I was looked after by the owner, Harry. The quality of the cleaning was also exceptional. Highly recommended.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
A good value and professional outfit…
A good value and professional outfit that I felt comfortable leaving my car with. The final star would be earned by ensuring their luggage trolleys available at the valet parking area as it’s a long walk to the terminal, especially so with the building works that are happening.
Very easy dropping off and very easy collecting.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your review and kind comments - we’re really pleased to hear you found the service professional and easy to use.
We appreciate your feedback regarding luggage trolleys and understand how helpful they can be, especially with a longer walk to the terminal.
We’re glad everything else went smoothly and hope to welcome you again in the future.
Kind regards,
Platinum Valet
Very easy to use
Very easy to use. Great service. Very friendly staff
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
What an excellent service could not…
What an excellent service could not fault them one bit , our flight was delayed and issues at the airport , would I recommend them too others absolutely 5 stars for service , price , and most of all trusted them from start to finish
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service
Somy was great, easy reachable and informative. My car was just how I left it, mileage, fuel level and condition of the car checked before we left for departures. Will be using platinum valet again.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service from the guys at…
Great service from the guys at Platinum, car brought back to us really promptly and immaculately cleaned - thanks Hari for the smooth and friendly handover
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Holiday valet
Everything went as planned the guys who meet us on both occasions where welcoming and informative. Great service we will definitely use them again. While we where away we paid for the car to be valeted and it was done very professionally
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Harry and his team were outstanding
Harry and his team were outstanding. From start to finish we felt liked valued individuals, not just another booking. First time ever our mileage has been recorded when we dropped the car off. In addition to requiring to show some ID when collecting the car, not just handing over our ticket. Outstanding customer service skills, lovely boys. Highly recommend them.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Good service would use again
Very reasonably priced, waiting for me when I dropped the car off and car was ready for us when we came out of the airport. Only slight niggle the dash cam was disconnected from the power cable
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Car parking Birmingham
Great communications, ready and waiting to collect car. Very polite and helpful dropping off and picking up. Excellent service and good value.
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
From drop off to collection the process…
From drop off to collection the process was very easy and very professional. Instructions before arrival were very clear and car was well looked after. Staff were very courteous and very helpful. Would definitely recommend Platinum Valet at Birmingham airport.
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent
Dropped the car off a week ago, simple straightforward process. Our valet was a lovely bright cheerful young man, pleasure to meet. He took pics of mileage and fuel gauge to assure us it would be returned as I left it. On our return I called as we got to baggage (as requested by the nice valet). Car was waiting as we arrived at the car park. Same delightful young man (he’s such a happy chappy) very professional service. I had to provide proof of identification (passport) to ensure my car was returned to its rightful owner. Overall excellent service would definitely recommend and use again
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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