Hi I’ve just taken out a taxi policy following quotes and discussions with your colleague Anna. I would like to say she handled the call so professionally. I also want to add she is a very friendly a... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I requested a quote on line and after a few hours a lovely lady called Anna Faratro came back to me on the phone. She explained everything nicely and clearly.I am delighted to purchase my taxi insura... Näytä lisää
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Friendly, reliable source of insurance. Insurance must be a hideous place to work but their team seem to bear the burden lightly. They are friendly, helpful and run a refer-a-colleague system which ca... Näytä lisää
Best experience for buying motor trade insurance. Usually find it hard work sorting out but James was helpful and understanding of my requirements. Came back with a quote on same call (I’m still wait... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Plan Insurance Brokers is an independent, market-leading commercial insurance brokerage. We arrange high-quality cover and provide intelligent insurance solutions to UK businesses and have done so for over 25 years.
Yhteystiedot
Prospero, 73 London Road, , RH1 1LQ, Redhill, Yhdistynyt kuningaskunta
- 0800 542 2740
- planinsurance.co.uk
4,2
Hyvä
298 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I’m fine with the service I’m fine for now at the moment
I’m fine with the service at the moment
17. lokakuuta 2023
Oma-aloitteinen arvostelu
Extremely helpful very easy to get…
Extremely helpful very easy to get through
16. lokakuuta 2023
Oma-aloitteinen arvostelu
Matt was really great and helpful and…
Matt was really great and helpful and professional customer service I had ,thanks Matthew
16. lokakuuta 2023
Oma-aloitteinen arvostelu
Charged me £1000 for 4 months insurance…
Charged me £1000 for 4 months insurance even though my quote was 2300 for year. I’m not sure how this company have 4 star reviews they seem to be fake
11. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plan Insurance Brokers
We appreciate you are frustrated with the service received from your provider. Unfortunately, we are unable to locate an active policy with Plan via the information provided. Please rest assured that all of our policies are cancelled on a pro rata basis subject to no claims. In most cases, we will waive our cancellation fee if we’re unable to facilitate a policy amendment. Plan Insurance Brokers has been trading for over 30 years with high volumes of positive reviews left on our Trustpilot page and a Feefo rating of 4.7*
Should you wish to contact us directly, we will look into this further.
Absolutely disgusted with the behaviour…
Absolutely disgusted with the behaviour from an employee named dean, every time he spoke to me he was huffing and puffing like he was doing me a favour . Told him to raise a complaint for me said he coudotn do it as the departments busy, eventually he said he raised it however how I don’t believe he has and I will need to contact them again as usual
11. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plan Insurance Brokers
It sounds like you are understandably dissatisfied with your service provider. Unfortunately, we are unable to locate an active policy with Plan via the information provided. Please rest assured that our team would be mandated to open up a complaint file in every instance of this nature. Calls are audited to ensure that is the case. Our quality and assurance team would then scrutinise the circumstances and take appropriate action. We take customer service very seriously and will always look to improve on this where we can. Hence we maintain strong customer satisfaction performance across multiple feedback platforms. If you wish to contact us directly, we will look into the matter further.
Terrible insurance company
Terrible insurance company . Long delays everytime you call up . Get told Youl get a call back they never call back. Cut your losses and avoid
6. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plan Insurance Brokers
We appreciate you taking the time to leave a review. Unfortunately, we are unable to locate an active policy with Plan via the information provided. However, we can confirm that our call wait time target is 3 minutes. Unless exceptional circumstances arise it is rare that this figures is not achieved. As a family business Plan Insurance Brokers takes great pride in delivery high quality customer service. The numerous strong reviews on our Trustpilot page and our Feefo rating of 4.9 serve to support this claim. If you wish to contact us directly, we will look into any potential issue further.
Great, Sonya so very helpful
Great, Sonya took all the pressure from me and searched for the best deal
22. syyskuuta 2023
Oma-aloitteinen arvostelu
always helpful and respond fast
always helpful and respond fast ! have my full confidence and will continue to use for my fleet insurance
13. syyskuuta 2023
Oma-aloitteinen arvostelu
PLAN USE CRAWFORDS 3rd PARTY HANDLER
All these great reviews, you guys need to wait until you have to make a claim. Then write a review, my Mercedes was stolen on 5th August 2023, Plan used a company called Wakham to insure me, I was interviewed by them by phone, then the case was passed to another company called Crawfordstpa who handle claims and litigation for Plan insurance, they treat you like you are the thief, then dont communicate and then say they will pay but dont. I had to buy another Mercedes for £45,000 while Crawfords continue to stall and Plan brokers do not chase up. You might get the cheapest insurance thru plan but the true colours will show when you need to make a claim. Check broadspiretpa on TRUSTPILOT to get a better understanding.
Edit update: The power of Trustpilot, put the above on yesterday, they paid into my account today.
5. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plan Insurance Brokers
Dear Mr Chellum,
We appreciate your frustration and as your broker, we acted to speed the process along as much as possible. As per our conversations, due to certain complexities relating to your theft claim, Crawford & Company, the claims management company appointed by your insurer, Wakam, were required to conduct an investigation before any payment could be made. Subsequently, the claim settlement was agreed awaiting the receipt of your ownership documents and car keys. Due to the value of your claim, the payment required authorisation from a manager to release the funds which caused a further delay of a few days. We have passed your feedback onto the companies in question and will follow the matter up to encourage a review of their practises.
20 years
20 years with Plan and I see no reason to go anywhere else..
21. elokuuta 2023
Oma-aloitteinen arvostelu
Very professional helpful and friendly.
Very professional helpful and friendly.
Many thanks
5. syyskuuta 2023
Oma-aloitteinen arvostelu
our fleet insurance
I dealt with Mr Charles Belton-Brown who was most helpful, he kept me fully informed at every stage. If I had a query he handled it quickly and efficiently and when we asked if something could be adjusted he dealt with that too. - highly recommend this chap.
9. elokuuta 2023
Oma-aloitteinen arvostelu
If i could have given -stars i would i…
If i could have given -stars i would i am still stranded in france with my car destroyed in an accident another english persons roofrack and storage box came off smashing the front of my tesla so badly it can not be driven i was recovered from the motoway by rescue services. To a local garage then had to pay for a hotel next day spent 6 hours on the phone to plan insurance and markerstudy got absalutely nowhere then had to get a taxi to hertz renta €96 i then pay for a hire car €980 then I HAD TO ARRANGE A PRIVATE COMPANY IN ENGLAND £2500 to come and pick the car up plus STORAGE FEES IN FRANCE €380 and im still stuck in france I HAVE NO GOOD WORDS TO SAY APPALLING SERVICE my costs are not all listed there are many more plus my wife now has back pain since the colision i will be contacting the ombudsman when i get home. I asked for a green card extension to my motor trade policy to cover all eventualities including breakdown and recovery they did not even issue the documents until a week after the accident I am now at least £4000 out of pocket and im the innocent victim
How the get a 4* plus rating is beyond me all the others have obviously not had to claim......
ps
i have read the reply from plan insurance they did not mention that i asked for all eventuality's in france and that included all that they is not covered under the policy also the documents were never sent to me i had to request them 1 week after the accident they were emailed to me but that never stopped them taking an extra £142 for 2 weeks extension to my policy very sharp practice indeed,
1. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plan Insurance Brokers
Hi Mr Smith,
We appreciate you've had a terrible experience. However, the insurance product you purchased via Plan Insurance Brokers does not cover you for breakdown, onward travel, hire car cover or hotel accommodation. No Motor Trade policy that we offer here has those features. The insurance product you purchased from us is only required to cover your third-party claims and costs attributed to your vehicle's repairs in the event of an accident.
If you did want those additional covers (such as breakdown and onward travel), you would've needed to purchase them as separate policies - more than likely as breakdown and travel insurance policies. But we do not offer these here at Plan Insurance Brokers.
We have reviewed our internal claims notes, and we can see the third parties insurer is handling your claim; if there is anything we can provide to help you with this, please don't hesitate to call or email us.
Thank you for updating your review with the extra information; whether or not you had the physical insurer docs wouldn’t have changed the outcome; the fact you paid the £142 (and you received an agreed level of cover) was enough to cover you for the incident that are you currently processing with the third party’s insurer. Had you not paid the £142 premium, the vehicle would have been covered for Third Party Only.
We hope the claim with the third party’s insurer is moving along, and as mentioned, if there is anything we can provide, please don’t hesitate to get in touch.
Kind regards
Plan Insurance Brokers
Katie was excellent
Katie was excellent, always kept up to speed with how quotes were going and came back with a exceptionally good quote on business insurance which I was happy with.
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Excellent service
Excellent service, changes to an insurance package happened without problems and took place seamlessly.
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
This company gives expert advice
This company gives expert advice. It is dilligent in it's communications and offers great value cover.
7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Brilliant as always
7. heinäkuuta 2023
Oma-aloitteinen arvostelu
The customer service rep answered the…
The customer service rep answered the query very well. would definitely recommend.
27. kesäkuuta 2023
Oma-aloitteinen arvostelu
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