PJH Arvostelua 

I always think you only know how good a company is if you're unfortunate enough to have a problem afterwards. PJH are not interested other than to make you pay again for an item which they damaged at some point during the delivery process.
I ordered bathroom furniture from Plumbing World online which I later found out is supplied and delivered by PJH.
It was delivered on 16/08/2020 and I signed the delivery note to say I hadn't inspected the goods. The furniture was then left untouched in my garage until the fitters came today (10/11/2020).
The fitting had been delayed due to Covid 19 and upon unpacking the items we came across one that was damaged inside although the outer packaging was intact.
I called Plumbing World online to let them know and they called PJH to arrange a replacement item.
PHJ came back to us to say that because 30 days had passed since delivery I would have to buy a new unit (£190) and that they wouldn't be replacing it free of charge.
I've read so many positive stories of some great companies who have gone above and beyond for customers when dealing with returns/delays due to Covid. Sadly PJH are not one of those companies.
I will check in future when buying and if PJH are involved in any way I will be taking my business elsewhere.
Shoddy treatment of a customer who had spent several hundred's of pounds!

Absolutely appalling!! If I could give 0 stars I would!! I urge everyone not to order through B and Q if you need a large item delivered, as more than likely it won’t arrive!! I ordered a storage unit and storage cubes nearly 3 weeks ago, was contacted by pjh to say that the cubes were not in stock and they didn’t know when they would be back in stock, so I asked for the unit to be delivered and for the cubes to be refunded. After numerous phone calls this was eventually done. Rearranged delivery with pjh for a certain day which YOU choose online, which states you will receive a phone call on the day of delivery to confirm what time it will arrive. No phone call! Phoned b and q and then received another email from pjh claiming my delivery was rebooked for the following day, surprise surprise it never arrived, no phone call or communication at all! Phoned b and q to say I wanted a refund for the unit to be told they can’t refund me as my item is ‘already on the van’. 3 days later it had still not arrived and no communication. Finally after an angry phone call again to b and q ( which takes an average of half an hour in a queue each time!!), I have been told I will be refunded. I have been passed from pillar to post over the last 3 weeks between these two companies, it is an absolutely disgusting!!

An appauling company.

You choose the deliver date "to suit you" (so you can ensure you are in and not at work).

The emails and text messagea all came through confirming the delivery date and time slot, 3 hours after the timeslot still no delivery, and no communication.

Tried for an hour calling 5 different numbers for advice. Eventually get through to be told its not coming today its not in stock.

They just dont bother to communicate this with you "because they didnt know" and instead let people wait in and waste peoples time.

They 'resolved' by rearranging my delivery date, next available 12 days later and on a day that i cannot be jn due to work!

Disgusting and if you look at reviews you will see it happens all the time.

B&Q should not use this company!

Ordered online a bathroom sink and pedestal from b and q 2wks ago. Got text and emails to say it was coming on the 4th November between 7am and 1pm. Rang the company at 1.40pm as it had not turned up. They told me it was not in stock and had to wait another 2wks. Didnt get a phone call or text or email. Disgusting lack of communication. Now I need to book another day off to wait for delivery. Will it turn up on that day or will I be wasting another day.

In the beginning I received:
We have received your order through B&Q for Splashwall material. Please contact us on (01738) 634455 to arrange delivery.
With all very best regards.
Shore Laminates
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My reply: 26.10.2020

Hi there,

Nice speaking with you just now. Presently I do not have a date when other items will be delivered, and therefore have no installation date with the builder. Once these have been delivered I will contact you. KEEP SAFE! Regards .........
................................................................
No problem thank you for letting us know and hope you are OK in these troubled times. With all best regards. Keith
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Sat 24 October I telephoned and asked if my order could be delivered on 3 November. AMAZED BY THE ANSWER We don't have your items any more they have gone back into stock for other customers. The item may be in around 11 November, give us a call on 10 November, to see if items have come in, or when they might come in.
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Fancy not holding your order for delivery date.
I will call them 2 November and, being a Leo and Yorkshire, (2 great attributes) Tell them ( the higher up person) what I think!
KEEP SAFE EVERYONE>

Ordered 500 pounds of bedroom wardrobes.,Was even allowed to book my delivery date. Got reminders that it was coming up to 3 days before .. then a message that delivery had been cancelled- no stock. But not to worry, it may be delivered in December (possibly). Not Impressed, Bit of a con. Prepare for a poor experience when dealing with B n Q and this company.

I have had a terrible experience from PJH given that they just didn't turn up in an 8 hour window to deliver my B&Q order (2 weeks after ordering) despite 8 messages on the day saying they were on their way.

This has moved from a 1 star rating as their Customer Service agent Alison has been incredibly helpful so let's hope it turns up in the next 10 days!

Have had a second delivery today via PJH and can only praise them for their communication prior to delivery and for their care in handling the items....some if which were very heavy.
The operators were respectful and aware of the Covid regulations.
I wholeheartedly recommend this service with gratitude.

Terrible delivery service!

Still waiting on items. Never delivered on the day of delivery. Was told the following day of which was a Saturday, of which they are closed!? Then told Monday, Monday morning text message saying Tuesday.

Do not rely on their text message service either, tells you to phone if any issues. Very poor customer service and options for delivery. They never resolved anything, just lied to get me of the phone!

Avoid if you can!

Would like to commend PJH. Had to call the customer service team twice with a query - they were really helpful. Driver rang as promised 1/2 hour before delivery although there were also regular updates online / delivery went without a hitch.

Look at all the bad ratings here and it's all true! Avoid ordering anything that is delivered via PJH, they are an absolute joke! and it's a shame B&Q have partnered with them as I will now need to look at another store to order large items from. PJH constantly lied to me saying my sink was on its way for tomorrow then after nothing I rang them and they said it was out of stock, then the same again the following week, no updates to tell me it wasnt in stock or anything, so unreliable. After 3 weeks I had it and cancelled the order via B&Q customer service. Absolute time wasters.

This company delivered bathroom equipment but refused to deliver to the apartment and just left the heavy parcels downstairs at apartment front door.

Treat people like dirt use people for work make you look and feel stupid make you work a whole shift and sack you for no reason just cause they obviously don’t like you they did this to my friend who has mental health issues who’s trying there best in life and they think this is acceptable this is disgusting behaviour and Unprofessional!!!

Appalling customer care. Sent 10 emails and texts over 2 weeks telling me to be ready for the delivery of a BBQ ordered through B&Q, told to be at home and ready. I took the day off work at my cost. 20 hours before delivery I get a call saying they don't have the BBQ and wont deliver it, it was my problem to sort out with B&Q and they will have nothing more to do with it. They did not care at all of the impact of heir actions they showed zero customer care, it was just 'your problem'. 5 Minutes later I get another email telling me how to track my order and make sure I am at home, they are a total disgrace, unreliable, DO NOT USE.

I can not fault the service from this company.Ordered basin & pedestal from b&q online, within minutes was sent an e-mail to select my preferred delivery date.Was kept up to date with the order progress by txt and e-mail until the delivery date arrived. On the day of delivery the driver called when 15 minutes away and then on arrival. Very polite and helpful. Would be very happy to Use again , Thank you 😊

Delivery driver and mate were excellent and cannot be faulted. However, they were unable to deliver glass bath screen as it wasn't on the lorry - suspicion that it was broken whilst loading.
Email received confirming delivery of replacement item - one week later - but no delivery received. When calling customer services they stated they were not going to deliver at all!

Vehicle number DK68TZV delivered to my neighbour then instead of backing out down a 20ft wide road they had already driven up, the driver and his mate decided to turn round. In the process they broke branches off two of my trees, left gouges in my front lawn and moved two tyres and a sleeper on the edge of the garden with their lorry.

Video available.

The Customer Service from this company is appalling!! I had reason to contact the delivery team on their 0345 number. After being told several times that her screen had frozen then I went on to give my delivery number and my details only to be told that she could not progress with this call after I clearly mistook the area of the B&Q store I had ordered my bathroom from. She clearly didn't want to deal with my call from the start, and was really unhelpful despite my attempts to discuss my dilemma. If I could give a nil * for customer service alone, then I would.

Ordered a basin and a vanity unit. However the delivery team only delivered the basin and made my blind mum to sign for it. We didn't realise that the vanity unit was missing until we started work on the bathroom (a couple of months later).
An elderly disabled woman was taken advantage of by dishonest delivery staff! Tried to explain the situation to B&Q and they said they couldn't do anything about it. Avoid using this company at all costs!

Not sure what all these bad reviews are about, my experience with PJH has been brilliant, i ordered a shower glass door and side panel from B&Q, within 5 mins of leaving the store I had a confirmation email, within this email I was able to select my delivery day of choice, once confirmed I had the ability to track my order, I tracked my order on there app which updated if the time slot changed for any reason, my time changed as they managed to get to me earlier than planned, I also got a courtesy call 20 mins prior to there arrival.

When they did turn the guy and the lady working with him were polite and friendly, so in my experience PJH have been fantastic.

Charlie-from Wednesbury.