PJH Arvostelua 

Delivery didn't turn up on the day it was scheduled.PJH customer service closes at 5pm on Friday, but the delivery was schedule for after 5pm. No-one to call when it didn't show up. No text saying the delivery wouldn't be coming as planned. Phoned cusotmer service twice and have been told 2 different delivery dates from 2 different Customer Service people. Although they clearly dont have property trained customer service people and processes. When it didn't get delivered it should have been delivered first thing today Tuesday ( after the banks Holiday ) No-one at PJH Customer service can apparently tell me when the order will be re-delivered. Lost 4 days fitting over the bank holiday weekend as unable to continue without them.Cannot believe FIBo want their brand damaged like this by PJH

If you are planning a project please do not book any trades men until the goods are in you hands as they will promise a delivery at 2.30 and when you ring at 4.0pm to ask what time it is due to arrive they till you its now not coming again. and will 2 more days. this is now 4 promises still no bathroom.it has cost me over £400 in labour alone due to me messing around my plumber.
My advise use someone else.

This company is a JOKE. Waiting 3 weeks for a bathroom furniture. Before the delivery day I got an email with the time range of the delivery, 4 hours later get in touch with them and the agent say my stuff is not in stock rescheduled the delivery from Tuesday to Saturday. Same shh got the email, but no delivery, tracking says its delivered. Customer service again... She said they have no longer this product contact to BnQ. Awful communication if you can avoid this company

Very poor customer experience. They were not delivering themselves but farming out the work to ParcelForce and claiming no control over when it arrives. Also they don’t seem to have a manager there. I was told when to expect delivery and then parcelforce sent me a text telling me it was going to be late. PJH said nothing they can do and nothing to do with them and suggested Inphone screwfix. BEWARE as screwfix still uses PJH (goodness knows why) because you cannot trust delivery timelines and projects are held up. Who pays for that?

Avoid any supplier that uses PJH as a delivery partner. Appalling delivery service cancelled twice with no explanation. Minimal updates, tracking quotes incorrect times and you could be waiting for a delivery which is not out for delivery. Left me waiting 4 hours for a delivery and it only came to their attention that they hadn't updated the tracking after i called them. Had i not got fed up and called i would have continud waiting and wasting my times. AVOID AT ALL COSTS not worth the headache if you value your time!

Initially the tracking for my delivery was estimating a time of around 14:59. I arrived at the property at around 14:30 to take delivery. Then the tracking stopped working so had no idea where the delivery was and whether or not it was on time. Tried doing a live chat to find out where the driver was but gave up with that after about 10-15mins as did not get a response. Tried calling to find out the same and after waiting to speak to someone I got cut off. Tried again and this time got through and the person I spoke to said it appears the tracking system is not working - which I already knew. She then said it would be between 17:00 - 19:00 but couldn't tell me when. Driver arrived after 17:00 and I said that I needed to check the order before accepting it as per the instructions of the seller but the driver said he hasn't got time for me to do it. One box was also too heavy for one person. The driver said it was 47kg but I would say it was more and it should have been a two man job. I didn't receive any warning that I would need two people to be able to carry it otherwise I would have arranged for someone to be there with me. I wouldn't buy again from a company who uses these for their delivery.

I haven’t had a delivery BUT I had a dispute with B&Q and these people have been so helpful that I feel I must recommend them

Shocking!

I clicked “next day delivery”, so they send me a text saying we’ll deliver in a month!

I phoned, only to be told “obviously, it’s in our T&C’s”!!

They might be able to deliver on Monday, but might not. Cant confirm either way and, I must wait in all day on Monday to sign!

PJH. I use Screwfix because its all in stock, and if its not, its next day delivery -guaranteed! No waiting in all day for deliveries! Making me wait in all day completely defeats your purpose for being. I may as well drive to B&Q in the evening, thus making you redundant.

Your competitors will leave in a safe place if I click to accept responsibility. This is great. Your attitude is completely polar opposite to the business principles of your client - Screwfix.

I’ll be careful in future. Anything with involves you, I’ll go elsewhere.

Horrible delivery driver, refusing to move the van when they had blocked me in. Then persisted to say that I shouldn’t have parked outside of people’s flats when I work literally around the corner and parking is very limited in Chapel Allerton, Leeds. Also I was parked outside of the Methodist centre not directly outside of people’s flats. Then started joking about how they would take it slow, really rude for no reason what so ever! Maybe don’t park your massive van on a tiny street if you’re going to take more than 10 minutes to unload items.

Was supposed to receive a bathroom cabinet ordered via Screwfix last Friday,the cabinet was so badly damaged the driver didn't even take it out the van,delivery rearranged for Monday,waited in all day,never turned up,no explanation.3rd attempt was today,was told it would be delivered by 2pm,by 4.30pm,no delivery,phoned the contact number for PJH to be told its not coming,because it's damaged again,and once again no one had contacted me to advise me,absolute jokers and why Screwfix are using this farce of a company is beyond me,I will be very reluctant to ever use Screwfix for delivery again.

AVOID!
Ordered a fridge from screwfix, next day delivery. Called the helpline to say I"ll be home from work 1:30 pm. They called to deliver 11am, told driver to leave in my driveway. He refused. Call centre then offered me another delivery 3 days later. I again informed them Im working and can be home after 1:30. Informed there are no timeslots, and I need to be home all day.
Screwfix, dump this shit service and find a carrier that can give timeslots.
Order cancelled!!

Really positive experience with PJH. Delivered our vanity unit and basin on behalf of B&Q, punctual and friendly delivery guys - rang to say what time they would arrive and appeared on the dot.
Also spoke to their customer service a few days prior to delivery - the lady was courteous and very helpful.
Excellent service.

Tracking does not show where the product is, cal centre open at 8:30 and scheduled delivery covers hole day from 7:30......

We ordered an oven after 3pm from Screwfix on Tuesday afternoon last week. On Screwfix website it states that if ordered before 3pm, there would be next day delivery and we chose for it to be delivered on Thursday instead.
First text was confirmation delivery on 19th (Thursday) no time given. Wednesday was confirmation again giving time between 12-15 hrs for 19th.
Thursday morning we had text for oven to be delivered 20th 11-1900 hrs… then 7.30-10.30am.
We stayed in again. Nothing came. Husband called 3 times after nothing arrived, ultimately told delivered Monday.
Called Screwfix on Monday as it didn’t arrive. Had to chase the callback. Ultimately, PJH contacted us and we received delivery on the Tuesday. Really fed up with being messed around.
To date, no apology for the inconvenience. Won’t use Screwfix for items to be delivered again.

It was my error. I wrote the delivery address as my home address, but mistakenly wrote my work post code down (about 10 miles away). The drivers route had been planned - and I was asking him to fix my mistake, and drive miles out of his way when he no doubt already had a busy schedule. He didnt have to - but he did. I dont know of any other delivery company that would have been kind enough to do that. Thank you so much. 5* Service.

I ordered a bathroom cabinet from the B&Q store in Inverness on the 2nd February, which should have been delivered on the 9th February.

I should have received a call from the carrier on Friday the 6th February, to arrange delivery for Monday the 9th. No call was received.

I have made repeated calls to the Customer Service Dept of B&Q last week to find out what was going on and was told someone would call me back. Again, nobody has called me.

I called again on Monday 16th February trying to find our more information. Someone was going to call me back. Nobody did.

Today, Tuesday the 17th February, I have called B&Q Customer Services (in India) and called their store in Inverness. Also called their main carrier PJH to see if they can help. No they can’t – they’ve passed it to another carrier.

Now, they tell me that the product I ordered 15 days ago, will not be delivered until the 23rd February.

AND THIS IS DELIVERING TO AN ADDRESS THAT IS AROUND 20 MILES FROM INVERNESS. You’d think it was 200 miles!

You couldn't make this stuff up.

The service provided by B&Q and their delivery companies is dreadful.

And whilst PJH are not actually physically delivering my item, because they have passed it onto another local carrier, PJH are also at fault because they should be monitoring everything and ensuring that the item is delivered when it should be.

If you want anything delivered by these companies… well then I wish you luck because if it ever turns up, you’ll be amazed. As I will be if what I ordered does finally arrive, 21 days after I originally ordered it!

IF AMAZON CAN DO NEXT DAY DELIVERIES, I FAIL TO UNDERSTAND WHY OTHER DELIVERY COMPANIES CANNOT DO THE SAME!

I was almost put off ordering and relying on PJH to deliver after reading more negative reviews to positive.
I sympathise with people who have had a bad experience with PJH but my experience with them was outstanding.

They kept me informed of delivery date, time and a two man team who carried a heavy shower screen to my second floor flat and indoors. Very polite.

I can only suggest if anyone is uncertain to use them, try contacting them before you place any order through the shop you choose. Discuss your delivery requirements.
Personally I have to recommend PJH based on my experience.

I was assured by email and text that my order would be delivered to my home address yesterday - but it wasn’t. In fact it was delivered to the depot of another carrier 120 miles away, the excuse being that they do not deliver to my area - despite knowing my address when they confirmed the delivery date. This is the second time a Screwfix order has not been delivered at the contracted time by PJH and it is apparent from the overwhelming number of bad Trustpilot reviews that my experience is standard for a company which claims to put it’s customers first. Regretfully, Screwfix do not appear to be able to control the delivery logistics - which will make me think twice before ordering anything requiring delivery in the future. I have now contacted the carrier charged with delivering my order and have been advised it will be another 5 days before this will be accomplished.

Pjh deliver regularly to our property which is rural, tricky access and not easy to find. They are unfailing reliable, efficient, cheerful (even in a downpour!) and courteous. Easy to understand why large companies such as B & Q use pjh.

We’ve experienced repeated delays with PJH deliveries, and we have found, as many other reviewers have also mentioned, that delivery dates are often changed without any prior notification. This has caused significant disruption to our project scheduling.

What’s most disappointing is that when we raised these issues, PJH refused to take any responsibility or offer a solution. As a supplier, reliability and communication are key, but unfortunately, both have been lacking in our experience.

We hope PJH reviews their processes and improves their communication and customer service going forward.