Pimentae Arvostelua 232

TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to R... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Aloholimyymälä
  2. Alkoholituotteiden valmistaja
  3. Cocktailbaari

Yrityksen kirjoittama

Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

232 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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On vastannut 83 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Enjoyed

Good delivery service, cool packaging, great taste

28. huhtikuuta 2026
Pimentae-logo

Vastaus yritykseltä Pimentae

Thank you so much Anoushka!!

Saanut 2/5 tähteä

long delivery time when items listed…

long delivery time when items listed online as in stock (was meant to be as a gift, but didnt arrive in time), only 1 item of my order has arrived and the other is still to be delivered (no indication that it is despatched, or an expected arrival time).

11. maaliskuuta 2026
Saanut 1/5 tähteä

Didn’t receive the product

Didn’t receive the product. Paid for next day delivery and haven’t heard anything since. I’ve emailed and DM’d on Instagram but still no reply. Very disappointing service. I just want a refund!

1. helmikuuta 2026
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Vastaus yritykseltä Pimentae

Hey Serina, we are so sorry about the delay with your order. We came back on email, unfortunately it was damaged in transit but we have now refunded the order in full for you.

Saanut 5/5 tähteä

I ordered the Spicy Margarita set

I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown away by the response.
The team sent out an entirely new drink set, no hassle at all. Emma, who I was emailing with, was incredibly reassuring, polite, and kind throughout the whole process. I was panicking that the Christmas present was going to be ruined, but they completely turned it around.
It’s genuinely heartwarming to see a company that truly cares about its customers. Amazing service, thoughtful communication, and a great product—couldn’t recommend them more.You are killing it girls! Keep it up

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Pimentae-logo

Vastaus yritykseltä Pimentae

Thank you so much for taking the time to leave such a lovely review Ellie, it truly means the world to us!

We’re so sorry again that your glass arrived damaged, but we’re really glad we could turn things around quickly and help save Christmas!

Looking after our customers is incredibly important to us, so hearing this feedback really does make everything we do worthwhile. Thank you for your support and for trusting us with such a special gift 💛

Saanut 5/5 tähteä

For the 2nd year running the Pimentae…

For the 2nd year running the Pimentae Spicy Marg box is in the fridge for the festive season. Honestly it’s the best one out there. Perfect strength, not too sweet, lovely rounded flavour with a bit of kick.

26. marraskuuta 2025
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Vastaus yritykseltä Pimentae

Thank you so much for coming back to us for a second year that really means the world ❤️

We’re absolutely delighted to hear the Spicy Marg has become part of your festive tradition! Hearing that you love the balance, flavour, and little kick is exactly what we hope for when creating it.

Saanut 5/5 tähteä

Fantastic product

Fantastic product. Amazing quality and looks great too. Quick delivery and communication. Highly recommend 👌

30. marraskuuta 2025
Pimentae-logo

Vastaus yritykseltä Pimentae

Thank you so much Lorna!!!

Saanut 4/5 tähteä

TURNED AROUND A DISSPOINTING EXPEREINCE - LOVELY STAFF

UPDATED REVIEW - Received a hamper which was poorly packaged and smashed all over the box on Friday - we contacted straight away via all channels but struggled to get through to anyone. After a couple of days chasing we did get a response once I contacted again via Instagram comments. The people who in which we spoke too have been lovely and said they would look into where our messages/emails went missing. Then on an email response we were also told it would be looked into how they were packaged which is great for future customers too that it isn't being treated as an isolated incident and they have care for fixing issues.

We are having our order replaced and they have kindly sent a gift to apologise for the chasing which is going above standard customer service now it has been picked up and it is much appreciated.
Completely turned our experience around when we had a response and we look forward to giving the hamper as a gift this Christmas.
We haven't tried the product ourselves but the person we are buying it for loves it.

Really helpful in turning a bad experience into a good one, and I would 100% shop with them again.

28. marraskuuta 2025
Oma-aloitteinen arvostelu
Pimentae-logo

Vastaus yritykseltä Pimentae

Hi Shauna, we are so sorry that your hamper got damaged in transit, we have raised this with our warehouse in terms of the way it was pack and have replaced your order for you. Apologies for the delay in coming back to your query, we are a small team and don't work on a weekend so we have been trying to get through all our customer messages that came through over the Black Friday weekend. Thank you for your patience.

Saanut 2/5 tähteä

Disappointed

I had high hopes for this but it was a huge disappointment. Bought a box of spicy margarita for my birthday party but it tasted like washing up liquid, not spicy at all, couldnt taste any tequila and way too citrusy. Left with nearly full box. Wasted £160.

27. lokakuuta 2025
Pimentae-logo

Vastaus yritykseltä Pimentae

Hi there,

We’re so sorry to hear this, that definitely doesn’t sound normal and is absolutely not the experience we want anyone to have with our cocktails. We’d really love to look into this for you and make things right.

Please could you drop us an email at hello@pimentaedrinks.com so we can investigate this properly?

Thank you for letting us know, and again, we’re so sorry for the disappointment.

Warm wishes,
The Pimentae Team

Saanut 3/5 tähteä

Bad packaging

The product itself looks great and the order was very quick. However I paid extra for a gift bag as this item is intended as a gift, which arrived crumpled as it was packaged up in a box which was too small. Not a major problem but a little disappointing.

7. marraskuuta 2025
Pimentae-logo

Vastaus yritykseltä Pimentae

Hey Beth, we are so sorry to hear this. If you email hello@pimentaedrinks.com with your order number, we are more than happy to replace the damaged bottle bag.

Saanut 5/5 tähteä

Wedding cocktails of choice

We supplied Pimentae’s bag-in-box Spicy and Cucumber margarita cocktails to our guests at cocktail hour on our wedding day. As the pre-mixed cocktails only need to be shaken over ice and garnished, Pimentae’s bag-in-box margaritas provided a stress-free efficient serving experience for our caterers not to mention delicious! The quality of the cocktail is head and shoulders above the rest of other companies producing pre mixed cocktails. The cucumber flavour was refreshing whilst the spicy flavour had a lively kick to it, especially when garnished with a chilli. Would highly recommend for serving at parties, events or weddings for fuss free hosting!

5. helmikuuta 2025
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Vastaus yritykseltä Pimentae

Oh wow, thank you so much for this gorgeous review Susanna! ❤️

We feel genuinely honoured that you chose Pimentae to be part of such a special moment in your lives. Hearing that our Spicy and Cucumber margaritas helped make cocktail hour smooth, stress-free and delicious for you and your guests honestly means the world to us.

The way you described the serves (especially that spicy marg with a chilli garnish 😍) made our whole team smile. We pour so much love into making sure our cocktails taste bar-quality straight from the pack, so your feedback truly made our day!!!

Saanut 1/5 tähteä

Complete lack of customer service

I really don’t want to give a small business a poor review but I have not had a good experience. I ordered a box as a thank you gift on the basis it would be delivered next day, which as it was a Friday, I expected delivery on the Monday or Tuesday the following week. I received an order confirmation and also an acknowledgement from the courier to say the order had been notified and they were awaiting my package. 11 days later I have had no further update despite contacting Pimentae twice. I am extremely disappointed with the lack of customer service. This was a time critical gift. I still await a response to my emails.

31. lokakuuta 2025
Pimentae-logo

Vastaus yritykseltä Pimentae

Hi Amanda, we are really sorry to hear this. We have tried to get in contact with you three times about your order but keep getting a bounce back on your email. If you could email hello@pimentaedrinks.com and let us know if there is another way to contact you. Unfortunately your parcel was damaged by the courier but we have sent your replacement.

Saanut 1/5 tähteä

Never received my order and no response

I have not received my order and I have emailed for a refund, but no response. Very disappointed at such bad service. Had high hopes for this brand but I guess I will never know...

5. lokakuuta 2025
Pimentae-logo

Vastaus yritykseltä Pimentae

Hi Rachel,

I’m so sorry to hear this, and even more sorry that we didn’t spot your messages sooner, they were, unfortunately, filtered into our spam folder, and we only just discovered them. That’s absolutely not the experience we want you (or anyone) to have.

Your order was dispatched on time but got held up unexpectedly at the DPD depot, which we completely understand was frustrating, especially as you’d ordered it for a specific occasion. We've now issued you a full refund, and if your parcel does still arrive, please feel free to keep it with our compliments.

We're truly sorry for the radio silence and any disappointment caused. We’re also reaching out directly via email to make things right

With sincere apologies again,
Team Pimentae

Saanut 5/5 tähteä

The mixing is so pure.

The mixing is so pure.
Easy to serve & very smooth to drink.
Great size.
Delivered promptly & great value for money.

30. syyskuuta 2025
Pimentae-logo

Vastaus yritykseltä Pimentae

Thank you so much for the great feedback Natasha!

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