Phonesurgeryonline Arvostelua 

Do not trust them, they sell faulty or counterfeit good through deliveroo and then refuse to exchange or refund

Matt at Thatcham was really helpful. Helped me setup a new phone with minimal fuss. Highly recommending this shop to everyone

Matt from Thatcham, was extremely helpful and rectified an iPhone issue to my complete satisfaction. Highly recommended!

Excellent service from start to finish from Matt in the Thatcham branch. Highly recommend

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to go ahead. The pricing and any additional costs were laid out upfront, and the phone was fixed quickly with no fuss.
Really impressed with the service — would happily recommend.

Excellent service from Thatcham operator.
Very knowledgeable and very patient with a idiot octogarian.

Matt from Thatcham was great, Wouldn’t go anywhere else.

Matt from Thatcham, was wonderful in providing engaging knowledge. He made sure that the process of data transfer was easy and secure. I felt comfortable.

Mat really looked after me and has done an absolutely fantastic job on my phone, it's like having a new phone again.
He is very helpful and friendly a pleasure doing business with him,I will return if I have problems again.
Thanks mate.

Matt from Thatcham was fantastic and so helpful and so friendly. Thanks.

Matt from the Thatcham branch, very professional young man and knows how to communicate with old people. Did everything for me. Anyone asks me where to go, I'll tell them to go to Matt

Matt from Phone Surgery Thatcham, very efficient and helpful

Highly recommend Phone Surgery in Uxbridge. My elderly mum’s iPhone stopped working & she is reliant on it for her diabetes sensor App. Took the phone into Uxbridge store & the guys couldn’t have done anymore to help. The motherboard was faulty so needed a new phone which they helped to set up & transfer the data, Apps etc. Nothing was too much trouble & the price matched a new phone with John Lewis. Definitely going to use them in the future for any mobile issues. Thank you for being so helpful & supportive

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and great courtesy. The task turned out to be difficult due to password issues of my making but, never daunted and with excellent knowledge, he and his manager steered me through this process so that 5 hours later I had a new iphone (replacement long overdue) fully working with all my 'stuff' transferred from my old phone. I cannot recommend this business with its many branches more highly, and pick out Nathan who gave me the quality of service which I had thought had long since died.

After my iPhone 14 updated to version 26.2 it resulted in a fatal rebooting cycle. Apple were no help so I took my phone to the Princes Risborough shop and was told that the phone would be completely fixed in three days for a price of £120. When I went to collect it, I was told that it needed a new screen because it apparently it had been dropped sometime in the past. I went in three days after and the phone was all fixed apparently so I paid the extra £60 for the screen and left. The immediate issue was that face ID didn't work,so when I took it back he replied that it was an issue with version 26.2 and to wait for the next upgrade. He then said that he had been working more hours than he should have on my phone, implying that I should be grateful. The following day the phone went back to its original state of rebooting every 3 minutes. I took it back in and since there was no suggestion of a refund I said that I would be buying a new phone and giving him a bad review. He then offered a "new" phone for a heavy discount, however I didn't trust that his new phones on sale were actually new.

I took my new iPhone11 in to Princes Risborough branch for a case and screen protector. I was told the 11 was rubbish and that I should upgrade to a 16. I declined and said the 11 was adequate for my needs. The items were brought from the back of the shop and not on display. I was charged £39.98. I queried this and asked for an itemised receipt which wasn’t included with the card receipt.The vendor said he hadn’t charged me for switching my SIM card. I returned home checked prices online as I identified that the case was poor quality .Case was £5.49 on Amazon, Apple Gorilla screen protector £3.45 on eBay New. I returned the next day and demanded a receipt and packaging. I queried how both items just happened to be the same price? The packaging was not provided. He eventually put a receipt together after going onto his laptop. He refused to refund me for the case stating that no refunds were given. I told him that I had been overcharged and would be sharing my experience with other locals in the area.

Very helpful and person in Chalfont branch is knowledgeable as well. I bought my device from this store 2 years ago but still Deep sort out my device. I Need help regarding calles and settings. All good and resolved.
Thank you
Deep

Haroon’s customer service was very prompt and exceptional great service and will be recommending to come here again

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted price remained the same. If you are nearby, support the local guy. You will be well looked after

!!! WARNING!!! : Non repair of a mobile phone taking over 1 1/2 months, 'untruths', delays, lack of communication, attempt to charge for a 'diagnostic' that didn't diagnose fault, schedule of works carried out never provided, unwillingness to provide a full refund, promises of refund being processed never materialising, lack of knowledge of consumer rights, no address or telephone number provided for Head Office to address formal complaint to, despite having 8 branches...refund only secured by sending a Special Delivery Letter headed "LETTER BEFORE CLAIM / LETTER BEFORE ACTION" to Shepperton Store. Do not be fooled by the shiny shop front...worse service that the man with a laptop in a market!

!!!NOT RECOMMENDED!!!