PHMG Arvostelua 

They were absolutely the worst to work with from top to bottom. the latest problem was that I discovered that they had gone in a changed things in my Voip settings and as a result, my voice mail system was not working. absolutely nothing about the customer experinace has been enjoyable and productive. an absolute waste of time and money.

Alastair Willis at PHMG is Amazing! Alastair continues to impress and keep me on track with his Account Management, allowing me to focus on other parts of my business remit. The IVR's produced for our business are received promptly and with recommendations for effective messaging. 5 Star Service for PHMG and Alastair Willis. I would highly recommend!!!

Straight up crooks. Trap and bill the client is how they work. The auto renew for 36 months…even when I had cancelled it wasn’t within the 30 days before renewal timeline. So just when I thought I was clear of these guys…boom billed for 3 years more.

There was promise of rotating recordings seasonally, did not happen. Real problem was when I advised that I didn't want to renew they immediately terminated my contract and charged me the balance owing through the end of the contract, months in advance. I've been advised my account has moved to the credit care team - even though ALL payments have been made timely

Great creativity in creating our signature sound logo for our on hold message and easy to work with for updates throughout the year. Very professional work...they take your business to another level!

We've been working with PHMG for our auto-attendant setup and on-hold marketing productions, and the experience has been fantastic. Bailey was especially helpful today — she took the time to review our current productions and proactively offered to spruce them up to better fit our cadence. It's that kind of initiative and genuine care for the client that really sets PHMG apart. Bailey is attentive, knowledgeable, and makes the whole process effortless. Highly recommend PHMG to any business looking to elevate their phone presence!

We have regular catch ups with PHMG to ensure our messaging/scripts our up to date and relevant. We recently added a new script to our voicemails to inform clients of a charity challenge the team were taking part in, and this resulted in a large donation to the charity being made. This proves that ensuring your messaging is creative and current is really important and works! Thank you.

My onboarding rep was Paula Carruthers and from start to finish, she made the whole process super easy. Any time I had any questions or needed to make some changes, PHMG was there to help. I highly recommend PHMG

We needed to obtain an urgent recording for a new business project that we were undertaking and PHMG rose to the challenge. Not only was this produced within 24 hours of asking, we were given two options to choose from. Thanks to Tanya and the Production Team for pulling out all the stops to help us...again!! Would highly recommend!

We're very excited on what this company has to offer. They truly see vision of making our patient experience high quality.

PHMG Are fantastic! Super easy to work with and get it right every time

Their strongest feature appears to be the contract itself, particularly the part where it renews indefinitely, seemingly without notice. While the agreement states that notifications will be provided, that was not our experience; instead, we were informed that notifying customers isn’t feasible due to their volume.

When recordings are available, the quality leaves much to be desired. Use caution when enrolled in autodraft, as billing amounts change unpredictably, making consistent budgeting difficult. Communication is also quite selective; contact tends to occur primarily in the weeks leading up to a payment due date, and is otherwise notably absent. Additionally, most of their positive reviews suspiciously seem to follow a script.

Luigi De Gouveia made the process seamless. He listened to our concerns and made requested modifications in a timely manner. Very helpful to have a transcript of the audio recordings for review purposes.

Professional and reliable service. Thank you.

BEWARE!! Local sales rep Bryan Hartzell came to my office, made a pitch, advised I'd need 48 hours to review and decide. Offered the phone service at 30-50% off the original offer, accepted the offer. I was handed an internal form with subscription acronyms and ACH. While filling out the guy behind me proceeds to tell me the actual terms and conditions (3 year contract +). He was in my office for over an hour but the actual pitch and form filling lasted 3 minutes and he was out the door so fast. I went back to my desk and sent written cancellation and by. Bryan Hartzell responded same day and told me essentially it was out of his hands, that the corporate team would review and decide if they would release me from the contract. Since I've received nonstop calls from multiple people throughout the organization. Today, 4/29/2026 I received a call asking why I cancelled (implying my cancellation was completed) only to advise the call had been recorded and would be escalated to a corporate team to determine if I will be released from their terms. What terms? The local AZ rep Bryan Hartzell didn't present terms until the last 60 seconds in my office, folded a terms sheet stuffed inside a logo box. I cancelled within a few minutes and you'd think this was a major corporate deal. The shakedown here is crazy. If you're not aware what PHMG does, they provide jingles for your office/business phone.

A good experience.
Questions asked and answered. Solutions provided.
Polite, professional & attentive.

Fab company. Always great service and friendly staff that are proactive and on the ball. Highly recommended

Luigi did an excellent job maintaining contact throughout the creative design phase of the set up. He did a wonderful job at listening to my vision and following up to ensure our project was completed quickly and efficiently. Thank you PHMG for making our insurance agency sound professional and genuine!

Detailed in his questions and ending call with a summary of our discussion.