Fudge is always great. Due to extremely hot weather in Ontario product had melted somewhat and only 1 salted Carmel was affected in taste, melted chocolate in luster. Reply was speedy and credit app... Näytä lisää
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Long story short, I ordered online and got an initial generic email. Waited for a month (I’m rural), emailed them back once a week and got no reply at all. No explanation about why I didn’t receive my... Näytä lisää
If you are fudge lover, this place will blow your mind! The flavors are rich, creamy, and absolutely indulgent. The Chocolate Coconut Sandwich is hands down my favorite - the perfect balance of smoot... Näytä lisää
Easy order process; really appreciate discounts offered and free shipping. Quick start to end, order to receipt of items. Have ordered several times from Phil's and will again each time discounts ar... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Phil’s Fudge Factory our singular passion is to make fudge without compromise; to dedicate ourselves to the art and craft of making fudge. Today, a small team of people continue the tradition of hand-making fudge in small batches using the best techniques and the finest ingredients with a single minded dedication to quality. This is our core value. We are committed to creating the finest fudge anywhere! We are proud to say that because of this commitment and the resulting superb taste, texture, and quality of our fudge we are the winner of 13 culinary awards and have become the #1 fudge company in Canada!
Yhteystiedot
Unit 9, 11830 152 Street NW, T5V 1E3, Edmonton, Kanada
- OnlineSales@PhilsFudge.com
- philsfudge.com
4,4
Erinomainen
996 arvostelua
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I dont have black chocolat strawberry I…
I dont have black chocolat strawberry I have refund.
15. elokuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
Melissa, we have never made Black Chocolate Strawberry. We don't know what you are talking about.
2 full weeks before order was filled
2 full weeks before order was filled. Not able to reach by phone!
11. elokuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
We are sorry for the delay. We, ourselves, are experiencing delays in supply deliveries, most likely as a result of the US tariff issues.
Still waiting after about three weeks…
Still waiting after about three weeks from order. No contact.
1. elokuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
We are sorry for the delay. We, ourselves, are experiencing delays in supply deliveries, most likely as a result of the US tariff issues.
Vastaus yritykseltä Phil's Fudge Factory
Thank you so much for the kind words and the 5-star review Barbara!
tasty, creamy and colorful.
your company makes very high quality fudge. the creaminess, the colors and best of all the taste. so far we have enjoyed most of the chocolate mint.
26. heinäkuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
Thank you so much for the 5-star review Larry! Glad you like the Chocolate Mint fudge!
The fudge is the best !
The fudge is the best !! The cappuccino flavour is my favourite !!!
18. heinäkuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
Thank you so much for the 5-star review Gerald! Glad you like the Cappuccino fudge!
No delivery after 2 weeks
It's been over 2 weeks and I still havent received my order not only that, but when I use the tracking link they sent in an email 13 days ago, it says no info available. Am trying to contact thr company to see what's going on.
20. heinäkuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
We are sorry for the delay. We, ourselves, are experiencing delays in supply deliveries, most likely as a result of the US tariff issues.
The fudge is delicious well worth it…
The fudge is delicious well worth the wait will definitely be ordering more. Chocolate is excellent , maple pecan was my favorite. I am extremely happy with my purchase. Will definitely be recommending your company to my friends and family.
17. heinäkuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
Thank you so much for the kind words and the 5-star review Henry!
Fudge is always great
Fudge is always great. Due to extremely hot weather in Ontario product had melted somewhat and only 1 salted Carmel was affected in taste, melted chocolate in luster. Reply was speedy and credit applied immediately without inquiry. Future credit also available to be used. Very good PR. Thankyou
20. heinäkuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
We try our best to keep our customers happy in these challenging times, Jeanna.
Excellent!!
20. heinäkuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
Thank you so much for the 5-star review Wendy!
Customer Service Win
My order was delayed for almost a month, but when I reached out to customer service, they were so sweet and so helpful and within a few days, I got the notification that the order was on its way. I had a handwritten note for the explanation. I have bought from Phil's Fudge Factory multiple times over the years and their products are always top quality and some of the best in Canada by far.
23. kesäkuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
We're glad it all worked out in the end! Sorry for the inconvenience. - Phil
Tasted good was delivered in good shape.
27. toukokuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
Thanks so much for taking the time to give us a review. We work hard to earn your 5-star rating! - Phil
Je n’ai pas reçu ma commande de 80,00…
Je n’ai pas reçu ma commande de 80,00 CAD. J’ai écris pour leur faire part du problème et je n’ai eu aucune réponse.
24. toukokuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
Hi Joane. Your order was placed on May 30th and delivered June 16th. Unfortunately, with the Canada Post labour disruptions, other couriers are overwhelmed resulting in delays. We apologize for their delays.
Bad shipping but great follow up!
The shipping was a big mess and the product was sent back to the sender. But I'm really impressed with the extra effort and generous extras that were added to the order to compensate for the courier mess up. It was more than I expected and the second shipping went off with out a hitch. Thank you guys! You went above and beyond! I'm a repeat customer and happy to be one.
3. kesäkuuta 2025
Fudge is delicious
Fudge is delicious! Soft and flavourful. Thank you for the extras. Very sweet added touch. I love the personalized notes as well. Thank you!
11. toukokuuta 2025
You won't be disappointed with a Phil's Fudge Factory order
I decided to place a large order with Phil's Fudge Factory and take advantage of their 20% off offer. I gave my family and friends some samples, but kept the rest for myself! It's delicious and well made. This is not my first time ordering from Phil's Fudge Factory. Their fudge is exemplary! I like the idea of supporting a Canadian company, too. I will be ordering again in the future. My family feels the same. So pleased with my purchases!
9. toukokuuta 2025
Licorice Fudge
Was so happy Licorice was available again! My families favorite. Service great as always. Very happy!
1. toukokuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
We rotate Licorice in and out of production, along with many flavours, several times a year. We're glad your family enjoys it! - Phil
Your fudge reminds me of my Mom's.
Your fudge reminds me of my Mom's.. it's so creamy and smooth. You've mastered all the flavors
Thank You so much
2. toukokuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
It's puts a smile on my face that our fudge reminds you of your Mom's! You're very welcome Patricia. - Phil
Great Taste.
Ordering was easy. Customer service attentive. Fudge has been great so far. Everything came neatly packaged. Very happy.
16. huhtikuuta 2025
Vastaus yritykseltä Phil's Fudge Factory
I'm glad EVERYTHING met your expectations ,WildDaisy, we try hard! - Phil
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