I spoke with Donna. All I can say was that she was helpful, kind and absolutely dealt with my situation perfectly. It was regarding a bereavement so this was especially helpful to me in these circ... Näytä lisää

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This interaction with this company was regarding my late wife so could have been very uncomfortable. However I was looked after by Ilyana who is an absolute credit to this organisation. She was profes... Näytä lisää
The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums aff... Näytä lisää
Joanne was very kind and helpful during my call with her to help me understand my deceased mother’s account. I was quite emotional and she provided a calm and reassuring service.
Yrityksen tiedot
Yrityksen kirjoittama
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Yhteystiedot
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Yhdistynyt kuningaskunta
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Donna L
Donna L, the agent I spoke with was very helpful and efficient. She was empathetic and kind. Thank you
The person I spoke to was extremely…
The person I spoke to was extremely helpful and explained everything fully and in detail.
He was certainly understanding to my bereavement.
Very helpful and compassionate
Very helpful and compassionate. Much appreciated.
The lady i spoke to was very helpful…
The lady i spoke to was very helpful and made the whole process very easy
Excellent
The help and advice I received was given clearly, along with enquiring that it was understood by myself, before continuing onto another piece of information that I needed to know.
Excellent
The contact that called me was very…
The contact that called me was very respectful and understanding of my comments regarding the financial situation of my sisters estate.
I have found the call handlers very…
I have found the call handlers very supportive through out my call regarding my husbands account after he sadly passed away
A friend died estranged from her father…
A friend died estranged from her father and daughter, so I notified utilities, etc.
I then started to receive daily harassing phone calls from this bunch of money grabbing leeches.
Despite contacting them both by phone and email that I am not executor or administrator of estate.
I am out of pocket for almost £3000 having covered cost of funeral.
These money grabbing leeches continue to harass me I was tempted to pay £40 amount outstanding but feared further harassment if I pay off one account do they then want me to clear all her debts. Once again I was only her friend, but, they seemed deaf.
As they say no good deed goes unpunished.

Vastaus yritykseltä Phillips & Cohen Associates (UK) Ltd.
Very understanding
Very understanding, very empathetic and have been very patient with me.
I was spoken to with respect and…
I was spoken to with respect and consideration of my circumstance and found the whole conversation very helpful and reassuring. Thank you.
Donna’s customer service was very good
Donna’s customer service was very good. She answered al of my questions, and was very straight forward in her responses.
The gentleman I spoke with was very…
The gentleman I spoke with was very helpful understanding and very polite in fact gave me a reassurance
Very helpful and a pleasure to talk to.
Very helpful and a pleasure to talk to.
True professionalism
Unfortunately I can’t remember the ladies name but she explained everything clear, understandable and explained all options I could could contact them with if I needed any future help. Very professional.
The gentleman was very kind
The gentleman was very kind, he explained everything to me and and treated me with empathy and respect on the loss of my husband.
Donna was very sympathetic and showed…
Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Made a difficult phone call so much easier. Please pass on my thanks again to Donna
Dealing with accounts for a deceased…
Dealing with accounts for a deceased friend.
The agent was nothing short of brilliant.
Very sympathectic and understanding and showed great empathy.
Very well done to the agent involved
Spoke to 2 different gentleman and both…
Spoke to 2 different gentleman and both were extremely polite and very helpful
amazing company
amazing team showed a lot of compassion. helped me after loosing my husband. lovley professional people thank you so much well done.
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