Phase DJ Arvostelua 

I had an issue with one of my Phase DJ remotes and Max was so helpful to get it back up and running. He even took the time to follow up when I was late to reply. Thank you so much. This product is revolutionary.

I wanted to take a moment to share my positive experience with your phase customer service team. I recently encountered an issue with one of my remotes some of the charging pins came loose. After reaching out to customer service, I received a prompt response. They were very understanding and asked me to send the remote back to them at the end of the day. Unfortunately, due to some mailing issues, the remote didn't arrive at phase facility. However, after I provided the tracking number, phase team quickly stepped in and took action. Without hesitation, they sent me a replacement remote right away.
I truly appreciate how responsive, helpful, and efficient your customer service was throughout the entire process. It's rare to encounter such great service, and it certainly made a positive impression. Thank you for resolving the issue so quickly and with such professionalism. 🙌🏽

Great Customer Service!!!

I had a problem with one PHASE-Remote and within 3 Mails I got an exchange.
Now everything is fine.
Great Product and great customer service!

Happy Customer!!!

リモコンの不具合かと思い、サポートへメールで相談しました。リモコンのリセットを教えてもらい解決しました！
とても助かりました！

Had a small issue setting up Phase so I emailed their Help Center to get support and they answered back within hours despite the time zone difference.

The Phase Product Specialist was able to remedy the issue quickly and was kind and polite in the process.

Thanks again!

Superb level of customer service from Lowell. Quick, concise and a pleasure to deal with. Couldn’t have been fairer in resolving my issue. Extremely happy with the outcome

Customer service Is just amazing. After a quick troubleshooting they were quick to replace a non working remote. Even send me a new one after I returned the faulty one. They really stand behind their product.

Super zuverlässiges System mit tollem Support. Habe es nun seit 5 Jahren im Einsatz und kann es nur weiterempfehlen.

I recently had an issue with my phasers because they were stuck on "Calibrating." I looked for help on YouTube but the only video i found did not offer me a solution. I then sent an email to Phaser and they promptly send me instructions to reset the phasers and they solved.the problem. The phasers is no longer stuck on Calibrating and they are working great

Phase controllers are a game changer when it comes to scratch, accurate but at the same time easy to use and super fun.
Had a problem with mine, it kept playing even when the record wasn't moving so I decided to contact the customer service. Within 3 emails they identified the issue and helped me sorting it out.
Great product and great people behind!

What an amazing customer service. Lowell is the man! He’s helpful, communicative, and full of responsibility.
When I bought the product years ago o never thought that the service will be this great!
Thanks a lot guys! Keep creating stuff we need and love!

Absolutely wonderful to deal with Lowell at Phase. Extremely responsive, kept me up to date on each step of the way. Shipping was incredibly fast! Overall a great experience with a warranty issue. Great job guys. Keep it up!!

Très bon produit. Réactivité du service après vente incroyable. À l'écoute et problème résolu

Had a minor issue when getting the product and their support was able to work with me very quickly to resolve this. Great support team and amazing product.

Super fast Support. Thx a lot for all.

How long does it take for delivery and how do I find my order purchased on Friday ?

I contacted support because the product I purchased had a defect. Along the way, there were some issues with shipping and customs, but the Phase support team was incredibly polite and quick to respond.

As a result, they replaced the defective remote, and the new one works perfectly. Thanks to their excellent support, I felt reassured and am very satisfied! Their outstanding service has even made me consider purchasing another set.

I had an excellent experience dealing with the tech guy particularly Max. Thank you again. Most definitely Phase is a great tool and have a promising future

First off, I’d like to say that this product is amazing! At first I was very skeptical about how accurate it could be. I have been DJing using real vinyl and control records for 27 years so I was thinking about how accurate it could be. Took a chance and I was in love after the first day.

I ran into an issue however in the first year where the batteries in my remotes started to swell and the remotes started to crack. At that point I knew these things were too good to be true. I reached out to the support team and I was surprised how quickly they responded. They swapped out the busted remotes with an effortless process.

Here we are a little over a year later and unfortunately I ran into the same issue. Just my luck. I decided to reach out to the support team again and they were willing to work with me to make me whole once again. You definitely have me sold on Phase’s customer support!! They are one of very few companies that stands behind their products. I would definitely recommend them to anyone!

All I can said their customer service are fantastic. I told them one of the battery wasn't working properly and asked me to try a few method to diagnose it.

Next I realised my warranty just expired and they said not to worry I just need to send it back to them and they will try to repair.

Less then 1 week they send me back with a new one. Totally impress how fast they react.