Booked hotel through them and paid in full but on arrival at hotel was informed that payment had not been received. Had to pay again in full. Have tried contacting petspyjamas but unable to speak to a... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Booked and paid for hotel stay in February, advised 30/9 that company was going into liquidation and hotel booking would not be honoured. No refund available and would be notified by company that the... Näytä lisää
Used Pets Pyjamas to book Cragwood House Hotel in the Lake District. I expected a fantastic dog friendly stay, but recieved the opposite. The rooms are not dog friendly. There's no sound proofing on t... Näytä lisää
Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
PetsPyjamas.com is the No. 1 dog-friendly travel and lifestyle destination where pet lovers can browse and book from 18,000 truly pet-welcoming cottages, hotels, country stylish B&Bs around the UK and Europe. Many of our properties have canine packages exclusive to us because PetsPyjamas believe holidays are much more fun when the whole family comes along! Having sent thousands of dogs and their families on unique getaways since 2012, PetsPyjamas is the leading pet-friendly destination service with something for every breed, personality and budget, and exceptional dog-friendly packages you won’t find anywhere else. PetsPyjamas researches and books for customers but does not own or manage any of the properties listed on the site. Please note that reviews on Trustpilot should reflect the PetsPyjamas service provided, rather than the product purchased or property booked.
Yhteystiedot
81 Leonard Street, EC2A 4QS, London, Yhdistynyt kuningaskunta
- 0203 642 3161
- support@petspyjamas.com
- petspyjamas.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ashley contacted us very promptly and…
Ashley contacted us very promptly and offered us a good deal for our holiday.
She was knowledgeable about the hotel and advised us about the type of room best suited to us and our two pooches.

Vastaus yritykseltä PetsPyjamas
Great customer service from Paul
Great customer service from Paul.
I have booked a spa hotel through PetsPyjamas using voucher codes, which was so easy on the website and got emails and text message confirmations.
I then booked treatments and restaurant straight through the hotel, I had a few questions for the hotel but got no response from them direct.
I emailed PetsPyjamas seeing if they could get a response and Paul then came back very quickly finding all the answer for me and making it such an easy process. No Hassel and no waiting, he was brilliant.
Cant wait to book my next trip and I haven't even been on the first one yet.

Vastaus yritykseltä PetsPyjamas
Really good service today…
Really good service today when trying to book a long weekend away with my 2 dogs. Ashley proctor was my agent and they did a fab job finding me something in my price range which was suitable for me and the dogs. Second time using pets pyjamas and hopefully the trip will be as good as the last one.

Vastaus yritykseltä PetsPyjamas
Christmas get away
Patspyjamas have excelled again had chrismas at the Dunes hotel .we had a fantastic time on chritmas day with all the dogs all haveing a great this hotel is truly a dog friendly hotel.the staff went over and above so friendly i would recamend to anyone

Vastaus yritykseltä PetsPyjamas
Hassle free booking
A simple and efficient way of booking a pet friendly establishment. Donna was great and took our Dog's requirements and made it happen. Thank you for making booking hassle free

Vastaus yritykseltä PetsPyjamas
Booking made via Alison today
Booking made via Alison today, great service thank you, looking forward to our stay in the Cotswolds in February for a birthday treat.

Vastaus yritykseltä PetsPyjamas
Great service and nice people.
Fantastic and pleasant staff who are more that happy tingo the extra mile to meet your needs particularly as I kept on changing my mind extra half hour. Strongly recommended for all pet owners.

Vastaus yritykseltä PetsPyjamas
I booked with PetsPyjamas on Xmas eve
I booked with PetsPyjamas on Xmas eve, and they were still working hard. Alison was my contact, and she was extremely helpful and patient. A big thankyou to her and the team

Vastaus yritykseltä PetsPyjamas
Excellent service and a great deal.
I've used pet pyjamas before and had a great break away, today i decided to try another location and Ashley was very helpful and professional and got my requirements sorted in a few minutes a good deal and I'm looking forward to the break away.

Vastaus yritykseltä PetsPyjamas
Ashley was very helpful in sorting out…
Ashley was very helpful in sorting out our booking when the discount voucher sent me did not work (for us or her)

Vastaus yritykseltä PetsPyjamas
Multi venue trip
Was a little complicated to start with due to booking multiple venues but Alison took the reigns and sorted and booked everything for us. Will request her help for our next bookings.

Vastaus yritykseltä PetsPyjamas
Incredibly poor experience
Unfortunately, using this site has been incredibly unhelpful and inconvenient from the start to finish. When submitting information about an enquiry, I was quoted incorrect prices for number of rooms and stays. Was slow to rectify this. Price shown on website differed to quoted and when challenged I was explained that they can differ because of availability and time of the year, which is fully understandable, however stated in her response was a £50 difference yet the actually price difference on the quote was £76.40?! When explaining the offer was for 2 adults and a dog, yet there will only be 1 adult attending, is there any price reduction for the money saved on the missed diner, I received an incredibly blunt and rude response saying no. No information about diner shown on website so rang to enquire, waited half a day for a response to a simple question. When finally through, another rude employee who sounded like he didn’t want to be on the phone, still didn’t know the information about diner, was told he would ring the hotel and email me the information, I’m still waiting 3 days on… the whole experience has been incredibly poor. I’ve rang direct to the hotel before booking and after booking and they couldn’t be any more helpful, friendly or proactive, everything PetsPyjamas are not! I simply used them as they were slightly cheaper with the offer but all the hassle was certainly not worth the small saving. Would not recommend to anyone!

Vastaus yritykseltä PetsPyjamas
First time using pets&pyjamas
First time using pets&pyjamas, was very smooth until I got a call saying it would be more expensive but Alison was a diamond and sorted it out and got me the best deal and package. Due to the result I will use pets&pyjamas again.

Vastaus yritykseltä PetsPyjamas
Donna was very helpful over the phone…
Donna was very helpful over the phone and was able to change and update a gifted voucher that allowed us to book a trip easily without any hastle. Easily contactable and happy to help - I would recommend their service!

Vastaus yritykseltä PetsPyjamas
Was in touch with a lady named Zahraa…
Was in touch with a lady named Zahraa she was a great help, place looks fantastic, purchased it as a gift for mother, hope she enjoys !!

Vastaus yritykseltä PetsPyjamas
Hotel booking
We booked a hotel this afternoon with our dog - super service provided by Zahraa. Everything completed promptly and confirmation of booking received from the hotel. Looking forward to our break after new year

Vastaus yritykseltä PetsPyjamas
5 Star service
Fantastic service given through the booking process. Natalie gave us a first class service and kept us up to date with great communications.

Vastaus yritykseltä PetsPyjamas
Friendly and helpful
Zahraa was very helpful in setting up a nice Christmas surprise for my brother, sister-in-law and Monty! 🙂

Vastaus yritykseltä PetsPyjamas
Sorted
Alison ironed out all the problems with panache. Very friendly lady and quick off the mark. Thank you Alison.

Vastaus yritykseltä PetsPyjamas
Super Efficient
Chose it booked it and all done very quickly. Great Service from Pets PJs. Thank-you Natalie

Vastaus yritykseltä PetsPyjamas
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