Petradar Arvostelua 568

Vastaus yritykseltä Petradar

2 päivää sitten

Hi Jessica,

We’re sorry to read this, though your review is quite surprising.

We take customer support very very seriously and respond to every single message we receive from all pet parents, personally and as quickly as possible, regardless of the issue. I haven't been able to find any inquiry from you in our system.

So I do have to ask: are you sure your message was actually sent to us?
Had we received it, we would have gladly looked into your account and explained the situation. If your furry friend was found quickly, that’s of course wonderful news 🐾

Reviews unfortunately aren’t the right place to resolve account-specific payment issues, but we are always available and happy to help when contacted directly 💛.

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

2 päivää sitten

Hi Becky,

Thank you so much for sharing this 🙏🐾💛

We’re incredibly happy that Rupert is safely back where he belongs, at home with the people who love him 💛🐾

Wishing you many happy, safe, and much less adventurous days ahead with your beloved Rupert 😻

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

2 päivää sitten

Hi dear Tina,

Thank you so much for your lovely review 🙏
It truly means a lot to us to know we could be there for you during such a stressful and emotional time 😔

I hope Duke is safe, happy, and enjoying lots of love and cuddles at home now 😻
Wishing you both many peaceful and happy adventures together 💛

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

5 päivää sitten

Hi Orla,

Thank you so much for sharing this🙏
Stories like yours are exactly why PetRadar exists 😢

There are truly some wonderful people out there, and we’re so grateful PetRadar could help connect you with them in that moment 💛

Wishing you many happy, safe, and cozy moments together from now on! 😻

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

5 päivää sitten

Hallo Sigrid,

Wat ontzettend fijn om te lezen, dankjewel 🙏💛

Het betekent veel voor ons om te weten dat ons werk gewaardeerd wordt, zeker omdat we dagelijks zien hoeveel stress en verdriet er komt kijken bij een vermist huisdier 😔

Jouw steun helpt ons om door te blijven gaan en om zoveel mogelijk baasjes snel op weg te helpen wanneer elke minuut telt 💛

Namens het hele PetRadar-team: dankjewel voor je vertrouwen en je steun 🙏

Lieve groet,
Alexandra 🐾

Vastaus yritykseltä Petradar

6 päivää sitten

Hi Margaret,

Thank you so much for taking the time to leave us a review 🙏
We’re really glad to hear that you found the site easy to use and helpful during such a stressful time 😢

We also truly appreciate your feedback about the editing experience. We understand how frustrating it can be when changes aren’t as easy to make as they should be, especially when every minute matters. Feedback like yours helps us improve the experience for future pet parents 💛

Regarding pricing, we do our best to offer as much as possible for free, including the website listing, QR poster, sighting form, and guidance throughout the search. The paid option is mainly for social media advertising, where we pay Meta directly to show the ads to people in your chosen area, and the more views you choose, the higher the cost 🥲.

Thank you again for your honest feedback and support.

Wishing you and your furry friend all the very best, and we hope your pet stays safe, happy, and close to home!💛

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

6 päivää sitten

Dear Maddison,

Thank you so much for your lovely review 🙏💛

We’re so happy to hear that you found PetRadar helpful during such a stressful time 😢 Helping pet parents through these difficult moments means the world to us.

Wishing you and your furry friend all the very best!

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Hi Claudia,

Vielen Dank für deine tolle Bewertung 🙏

Es freut uns sehr zu hören, dass du die Erstellung der Suchmeldung als einfach und flexibel empfunden hast 💛

Gerade in so einer stressigen Situation ist es wichtig, dass alles schnell und unkompliziert funktioniert, umso schöner, dass dir auch der Ausdruck der Poster so leicht gefallen ist.

Alles Gute für dich und dein Tier 🐾💛

Liebe Grüße
Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Hi Charlotte,

Thank you so much for your kind words 🙏
It really means a lot to hear that the platform was helpful to you 💛
Making sure that everyone has a way to spread the word, even outside of social platforms, is something that’s really important to us.

We truly appreciate you taking the time to share this, and we’re wishing you and your pet all the very best!

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Hola,

Lamentamos que tengas esa percepción.

Queremos aclarar que nuestro servicio no es en absoluto un fraude. Muy al contrario, trabajamos activamente para ayudar a los dueños de mascotas en situaciones muy difíciles y, de hecho, incluso compartimos información y recursos para que las personas puedan protegerse de estafas reales que lamentablemente existen en este ámbito.

En cuanto a la difusión, lo que ofrecemos son anuncios en redes sociales (publicidad), no publicaciones. Los anuncios se distribuyen de forma segmentada en la zona elegida, en feeds, stories, etc., y no funcionan como publicaciones tradicionales.

Además, cada usuario dispone de un dashboard personal, donde puede seguir su campaña, acceder a los materiales y ver toda la información relacionada con su búsqueda en cualquier momento.

Sobre las reseñas, invitamos activamente a todos los usuarios a compartir su experiencia una vez finalizada la búsqueda, no hay ninguna limitación en ese sentido.

Si tienes cualquier duda sobre tu campaña o dificultades para acceder a tus recursos, estamos siempre disponibles para ayudarte y revisarlo contigo 🙏

Nuestro objetivo es apoyar, informar y ayudar...nunca lo contrario.

Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Hi Denisa,

Thank you so much for your kind review 🙏
We’re really glad that the posters helped you spread the word and reach people around you.

And I have to say… calling your pet your “son” says everything about the bond you share 💛🐾 I’m so happy he made it back home to you!

Wishing you both all the love and many safe, happy moments together!

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Bonjour Aimée,

Merci beaucoup pour ton retour!

On est ravis de savoir que tu as trouvé la plateforme simple et intuitive à utiliser 💛
On essaie vraiment de rendre le processus le plus fluide possible, surtout dans des moments déjà stressants.

Et si jamais tu as des idées ou des suggestions pour améliorer encore l’expérience, n’hésite surtout pas à nous les partager; ça nous aide énormément à mieux accompagner les autres propriétaires 🙏

On te souhaite tout le meilleur pour la suite,
Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Hi Ana,

Thank you so much for your beautiful message 🙏
It really means a lot to hear that we could be part of your journey in finding your cat 💛
We’re so happy your fluffy friend is back home, and that you didn’t give up along the way!

Wishing you both lots of peaceful and happy moments together!

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Hi dear Tuan,

Thank you so much for sharing this 🙏
We’re really glad to hear that the guidance and posters were helpful during that time. It can be such a stressful experience, especially with a young cat.

And what amazing news that your cat came back after 14 days!
The scent tip you mentioned is actually something we see help quite often, so it’s really nice to hear it may have played a role in your case.

We also appreciate your honest note about the ads. Every situation is a bit different, but we’re just happy that in the end, your little one made it back home safely.

Wishing you both lots of calm and happy moments ahead 💛

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

20. huhtik. 2026

Hi dear Barbara,

Thank you so much for taking the time to share this 🙏
It truly means a lot to us to know that we could bring even a bit of reassurance during such an overwhelming moment 💛

Wishing you and Nala all the very best, and lots of peaceful, happy moments together!

Warm regards,
Alexandra 🐾

Vastaus yritykseltä Petradar

5. huhtik. 2026

Hi Alessandra,

Heel erg bedankt voor je mooie review 🙏
Fijn om te horen dat je een goede ervaring hebt gehad, dat betekent echt veel voor ons 💛

We doen ons best om er te zijn voor baasjes in een moeilijke periode, dus jouw feedback waarderen we enorm.

Ik wens jou en je huisdier alle goeds toe en hopelijk alleen nog maar fijne momenten samen 💛

Lieve groet,
Alexandra 🐾

Vastaus yritykseltä Petradar

5. huhtik. 2026

Hi Andrew,

We’re sorry to hear that you feel this way.

At the same time, we haven’t had the opportunity to look into your specific case or understand what may have caused this impression. We respond to every request and are always available to check, explain, and resolve anything that may seem unclear.

Without that direct exchange, we have no indication that something wasn’t working as intended, and calling a service a "scam" without first giving us the chance to look into it does not reflect how we operate.

If something didn’t appear as you expected, we would have gladly reviewed it and clarified things for you.

We're always here to help, but we do need to be contacted in order to do so.

Alexandra 🐾

Vastaus yritykseltä Petradar

2. huhtik. 2026

Bonjour Sandrine,

Merci beaucoup pour ton retour 🙏 et pour tes mots sur les conseils et le soutien, cela compte vraiment pour nous 💛

Nous comprenons aussi ta déception concernant le nombre de retours. Les campagnes que nous proposons sont des publicités locales (un peu comme une annonce dans un journal), ce qui permet de donner de la visibilité à l’annonce et de toucher de nombreuses personnes autour de toi.

Cependant, nous ne pouvons pas contrôler si les personnes qui voient l’annonce disposent d’informations sur l’animal 😔 Parfois, il faut un peu de temps pour que les gens deviennent attentifs, reconnaissent un animal ou fassent le lien et se manifestent. Même si une seule réaction peut sembler peu, il suffit parfois d’une seule bonne personne pour faire la différence 🙏

Merci encore pour ton retour honnêt. Chaque avis compte énormément pour nous et nous aide à continuer de nous améliorer 💛

Nous te souhaitons sincèrement le meilleur pour la suite,
Alexandra 🐾

Vastaus yritykseltä Petradar

31. maalisk. 2026

Hi dear pet parent,

This made us so happy to read! Thank you so much for sharing 🙏

We’re incredibly glad to hear that Ozzy is back home safe.
Thank you for trusting us to be part of your search . Stories like yours truly mean the world to us 💛

Wishing you and Ozzy many happy moments together!

Alexandra 🐾

Vastaus yritykseltä Petradar

31. maalisk. 2026

Hi Tracy,

We're sorry to hear that you feel this way and we truly understand how stressful and emotional it is when a pet goes missing 😔

As explained in our previous communication, the service you purchased with PetRadar is targeted social media advertising, and your campaign delivered over 11,000 local views to help raise awareness in your area.

We completely understand how important it is to receive sightings quickly, and we truly wish we could guarantee that. Unfortunately, no platform can control whether the people who see an ad have relevant information or come forward. As much as we would love for tips to come in every time, this is not something anyone can guarantee.

That said, we’re genuinely so relieved to hear that Bootsie was found safe. That’s always what matters most 💛

All core tools (posters, website listing, sighting form, guidance) are provided free of charge. The paid portion specifically covers advertising costs with third-party platforms, which are incurred once a campaign goes live and are therefore non-refundable, as outlined in our policy.

We wish you and Bootsie all the very best going forward,

Alexandra 🐾