Petit Bateau Arvostelua 

Buena calidad. Algodón suave y dura mucho. Muy amables en atención al cliente para asesorarte de modelos, tallas, sistema de devolución

I know this brand for years.I wore this when I was a little girl(I'm now 51)I always liked the quality.However after bying a few tshirts (after 40 years)I was hoping it would meet my expectations, especially as it's expensive.After 1 wash my dark blue tshirt completely looked washed out(unwearable)and shrunk.I washed this on 30 degrees!Same for my other stripey tshirt.Overall not reccomend. Poor quality and very expensive. Never again!

Recently ordered some baby items, including baby's coming home from hospital clothes. Was delivered via UPS but on a day that I was out. I had a notification saying it had been delivered, but there was no parcel at home, no delivery note, no photo evidence or description of where parcel was left. I raised a claim with UPS. They said 'We have been unable to locate your parcel. We will forward the search results to the shipper. Parcel Search Complete: if you have questions, please contact the shipper for further details'. So I contacted PB with the details, and have not heard a squeak from them. Have sent follow up emails, and still haven't heard anything. Would say customer service is awful, but seems it doesn't even exist.

Really bad client service. Petit Bateau UK website is a scam and their customer care service abusive, dishonest and incompetent!
1/ Bad online order experience: I put an order through online. The website responded negatively to my order - rejecting the payment. Therefore I put the same order through again, and the payment was accepted.
However a few minutes later, I received 2 emails confirming the order twice!

2/After contacting the customer care service a few hours later, I was told the extra order couldn't be cancelled. I could only do that one hour after the order went through... however when I connected to my account, I tried and that wasn't possible.

3/ The person handling the call was unhelpful and very disagreeable. She wasn't willing to acknowledge there has been a bug on Petit Bateau Website and it was my fault if I had put the order (of the same items for the same person) twice!

4/ It's extremely unconvenient as this order is a gift. I will have to bother the mum of the newly born to resend me the parcel... I'm also away from the UK at the moment so how do I do that?...

What a nightmare... so frustrated to be talking to people who are unwilling to help and support their customers! I can't believe that in 2023 there isn't a way to cancel an order which is due in 8 days!

Petit Bateau, 55 Rue du Commerce, Paris 75015.
Service exceptionnel. Le meilleur que j'ai jamais eu dans un magasin Petit Bateau et dans de nombreux pays. Merci à Mme Marie Pierre. Elle a représenté Petit Bateau avec sa plus belle image. A noter enfin que je porte Petit Bateau depuis ma naissance.
Merci beaucoup Mme Marie Pierre.

Fantastisch service! Twee jaar terug was de rits van het jasje van mijn zoon kapot gegaan. Ik heb toen contact opgenomen en gelijk het geld terug gestort gekregen.
Laatst was ik een retour bestelling vergeten (was in de veronderstelling dat ik deze had terug gebracht) kwam ik na een tijd toch weer de doos tegen. Telefonisch contact gehad en mocht deze alsnog opsturen en mijn geld terug gekregen. Beide keren ontzettend vriendelijk geholpen! Hartelijk dank

cutest baby clothing. classic and good quality!