This was one of the best customer service departments I've dealt with. My dress went missing in shipping (not their fault) and they overnighted me another dress and credited me for the original (and c... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I placed an express order for two dresses and went with the brand size recommendation which was consistent with my normal size in this brand. However, when the dresses came, they were too small. I ord... Näytä lisää
Yritys on vastannut
Order with expedited shipping to Canada on Sept 3rd we are now at Sept 9 and nothing has shipped. Sent 3 emails no response no communication. Absolutely pathetic, prices are not reflected of the servi... Näytä lisää
Yritys on vastannut
Overall love petal & pup for the piece and designs, but very disappointed in fabric choices and quality. I filtered fabric for Cotton, ordered a few tops and noticed when they arrived that all had 100... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Petal & Pup - the ultimate online fashion destination for affordable, on trend, young women's fashion. Shop dresses, playsuits and more
Yhteystiedot
Brisbane, Australia
- contactus@petalandpup.com.au
- petalandpup.com.au
3,4
Keskitasoinen
496 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wow so impressed I brought a dress then…
Wow so impressed I brought a dress then realised wrong kind of dress for a wedding within hours replied to my email and refund straight away amazing customer service!
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Debbie,
Thank you for such a wonderful review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Petal n pup is my go to online clothing…
Petal n pup is my go to online clothing store! The customer care team is very responsive, friendly and helpful when contacted.
Julia helped me recently and was so lovely.
Love their style of clothes, I’m always buying my dresses from here and always get lots of compliments!
10. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Anthoné,
Thank you for taking the time to leave us such a lovely review! This truly means the world to our Customer Experience team when we hear such wonderful feedback.
We hope you have an amazing day and thank you for brightening ours!
With love, P&P xx
I ordered a cream cardigan
Update! CS reached out. Gave me the original price I paid first time for the cardigan and refunded shipping cost! All happy over here!
I ordered a cream cardigan. Really wanted it. To get free shipping I also ordered another Shacket.
Anyway, apparently the cream cardigan went out of stock and could not be fulfilled so they refunded my money but the same exact day that they refunded my money. I went back on the website and saw that the cardigan was in stock. I tried to reach customer service for days on the chat which is definitely not live and it takes them days to respond to your emails, it was suggested that I re-ordered the cardigan. my issue with this was I paid $56 for it and re-order it would be $79 plus I would have to pay for shipping whenever I had it arranged the first order that I wouldn’t pay for shipping. they have no phone number to actually speak with a person and whoever is replying to my emails. Doesn’t understand that all I’m wanting is for them to fulfill my original order. I would not recommend ordering from this site especially if their customer service cannot do any better taking days to get a response and having no number to speak with a person is very frustrating.
19. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Heather,
Thank you so much for taking the time to leave this review. Your patience is so greatly appreciated as we work through higher than normal volumes.
Our sincerest apologies for any confusion or disappointment caused.
Regrettably, the cardigan purchased became out of stock at the time your order was processed, therefore a refund was issued back to your original payment method due to the item not being able to be fulfilled.
Kindly note, the item was out of stock when the refund was issued, however there are times we may get one back through returns, which then gets put back into our stock.
Rest assured our team is here to help and are always happy to make tailor-made solutions to suit our customers. I see you have been in correspondence with our lovely team member Elizabeth, who was able to assist you in obtaining your desired item for the original price purchased.
Should you find you need any further assistance in the future, please don't hesitate to get in touch with us as we are always happy to help!
Have a wonderful day!
With love, P&P xx
Just awful!
Where do I start? The clothes are so hit and miss, but mostly miss. The sizing varies greatly from piece to piece, and the quality is not great.
The worst thing is their no refund policy. If you are unlucky like me, you’ll be in a perpetual loop of returns, which wouldn’t be an issue if they didn’t charge $10 each time for return postage.
Their website is clunky, particularly on a mobile - it often resets midway through a search, and the returns screen is just awful.
PETAL & PUP REMOVE NON 5 STAR REVIEWS FROM THEIR SITES.
Avoid the trouble, and avoid this brand!
---
REVISION 17 January 2024.
After some digging, I have discovered that Petal & Pup bury their bad reviews. They order their reviews by star rating then by date newest to oldest:
- 4 star reviews start at page 958
- 3 star reviews start at page 1030
- 2 star reviews start at page 1064
- 1 star reviews start at page 1076
My review was hidden on page 1215.
15. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Vanessa,
Thank you so much for taking the time to share your feedback.
We are always working towards improving for our customers and we value both positive and negative feedback. With that said, we would never remove a review purely because it is a negative one.
Product reviews listed on our website are moderated only to keep foul language, nudity and or comments not pertaining to the product purchased from being shared. Unfortunately with AI where it is, we must be cautious in allowing all reviews submitted to be posted.
If you have any other specific details as to a review you posted not being published or have specifics you could share on any other areas of dissatisfaction please contact our customer experience team directly at contactus@petalandpup.com.au and they will share those details with the team that can take action.
We are also so incredibly disappointed to hear that the items you received weren't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garments you received were below your expectations.
Although I was unable to locate any correspondence with our team, we would love to resolve this with you. Please feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here so we can create a tailor-made solution for you!
We look forward to hearing from you soon!
With love, P&P xx
Always good quality and quick help with…
Always good quality and quick help with problems
7. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Jenny,
Thank you for such a wonderful review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Great customer service, very good material for price
I bought a dress in July 2023 but didn’t try it . I wanted to wear it later but it was faulty. The zipper was really bad that one side dress was out of shape . I sent the phone Customer service immediately accept to do the refund even 4 months passed from my purchase .
It was a very pretty dress for really good value and material . Just bad luck the sewing had issue in this one instance
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Parva,
Thank you so much for taking the time to leave this review!
Our team always strives to provide a service that exceeds expectations and create tailor made solutions where possible. We truly hope this has encouraged you to continue shopping with us again in the future.
With love, P&P xx
Great customer service from Abby
Great customer service from Abby. Made loads of returns lately and she’s helped keep
Me updated on most of these ! Thanks Abby.
12. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Rachel,
Thank you so much for taking the time to write a review!
We are so happy to hear our Customer Experience team was able to assist when needed. We will be sure to let Abby know about this as we think she is a great asset to our team.
Have a wonderful day!
With love, P&P xx
Absolutely amazing shopping experience…
Absolutely amazing shopping experience Abby really went above and beyond with her 5 star customer service!
5. joulukuuta 2023
Oma-aloitteinen arvostelu
The absolute worst online process for…
The absolute worst online process for refunds still 3 months waiting, wouldn’t trust them sizing is off material is absolutely not worthy of what they charge! Seriously disappointing. Would never buy again - Major mistake and cheap quality.
23. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Rebecca,
Thank you so much for taking the time to leave this review.
We are so incredibly disappointed to hear that the item you received wasn't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.
We are also so sorry to hear you have not received your refund notification. Please note, returns are processed within 3-6 business days of arriving to our warehouse and once your return has been processed you will receive an email with the details. There are times these emails may end up in your spam folder as this is a common occurrence with select email hosts, therefore we kindly suggest checking there in the future.
We would love the chance to resolve this with you. Please feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here so we can create a tailor-made solution for you!
We look forward to hearing from you soon!
With love, P&P xx
I love my Rhiannon Knit Sweater
I love my Rhiannon Knit Sweater. It's soft, colorful, and fits perfectly as advertised. I often wonder why people write such nasty reviews.
6. joulukuuta 2023
Oma-aloitteinen arvostelu
Petal & Pup is my go to for any…
Petal & Pup is my go to for any occasion. They have some of the most beautiful outfit and I am obsessed with their clothing line. Wish they had a physical store in QLD. Prompt customer service and Kiran was very helpful to navigate if there is any issues with purchases. Can’t wait to see the new arrivals. Keep up the good work 👍🏼 Petal & Pup Team 💖
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Kab,
Thank you for your lovely review, we are very appreciative of this!
To hear that the quality our garments was amazing is wonderful feedback for ourselves.
We are so happy to hear our Customer Experience team was able to assist and take action as required. We will be sure to let Kiran know about this as we think she is a great asset to our team.
We look forward to serving you again in the future!
With love, P&P xx
Amazing Customer Service.
Amazing customer service with the company never had an issues. Prompt to answer questions friendly and beautiful quality clothing.
29. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Michelle,
Thank you for taking the time to leave us such a lovely review!
This truly means the world to our Customer Experience team when we hear such wonderful feedback.
We hope you have an amazing day and thank you for brightening ours!
With love, P&P xx
It’s so terrible I can’t even describe…
It’s so terrible I can’t even describe how bad the quality is. This beach dress is worse than Kmart quality but 5 times more expensive. I couldn’t even return it bc of their return policy.
28. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Olga,
Thank you for taking the time to leave this review.
We are so incredibly disappointed to hear that the item you received wasn't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.
Although I was unable to locate any correspondence with our team, we would love to resolve this with you. Feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here so we can create a tailor-made solution for you!
We look forward to hearing from you soon!
With love, P&P xx
Great Customer Care - Thank you Bless! …
I wanted to say thank you to Bless who helped me with my first app order. My order went through and my bank account was debitted but didn’t receive any order confirmation or order number. Bless firstly returned my call and helped me track my order and kept me informed via email. Great customer service in my point of view and even more appreciated when purchase are made online only. Thank you again Bless!
21. marraskuuta 2023
Oma-aloitteinen arvostelu
Excellent customer service!
I ordered a dress for my engagement shoot and it never arrived. Reagan with customer service was amazing and immediately refunded me and gave me a free shipping code to reorder. The dress came in time and it is beautiful! I can’t wait to wear it!!
5. marraskuuta 2023
Oma-aloitteinen arvostelu
Customer Service
The customer service at Petal and Pup is so great. I needed to exchange a dress for a wedding for a different size and was in a time crunch. They were so great to guide me through every step to ensure I got the dress in time. It’s hard to find this type of customer service nowadays!
30. lokakuuta 2023
Oma-aloitteinen arvostelu
Natalie was wonderful and made my…
Natalie was wonderful and made my return very easy. Thank you so much.
4. marraskuuta 2023
Oma-aloitteinen arvostelu
Customer service
I recently returned an item and the credit voucher went missing. When I contacted the company they replied straight away, investigated and resolved the issue promptly. The service was excellent.
23. lokakuuta 2023
Oma-aloitteinen arvostelu
HORRIBLE!!!
HORRIBLE!!!!
I have ordered two items from this company. The first order was horrible. Did not come as advertised at all and there was a mistake in the stitching that caused the whole piece to be messed up. It also was not true to size at all (I ordered a small and not kidding when I say it FELL off of me).
I was unable to receive a refund for this order so I opted for store credit (which didn’t include the cost of shipping) and ordered a dress for an upcoming wedding. I ordered the dress on 10/6/2023 and selected 3-6 day shipping. After multiple conversations with customer service requesting a refund, they refuse. They are now stating that the dress will arrive on 10/25/2023. I’ve been asking for a refund since the shipping window was over and the item had not even shipped out and the constant response was “we will look into this for you!”. save your money and never buy from this site.
16. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Natalie,
We sincerely apologize for any dissatisfaction you experienced shopping with us at Petal & Pup! We have identified your initial email and will be in touch to provide a resolution.
All the best,
P&P x
I ordered 3 outfits from Pedal and Pup…
I ordered 3 outfits from Pedal and Pup not realizing that i ordered from out if the country (AU). They did not fit at all. I went to send them back to the company and it was going to cost me $287.00. Now i am stuck with the clothes. Horrible business
18. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petal & Pup
Hi Terri,
Thanks so much for taking the time to leave this review.
We are so sorry to hear you were dissatisfied with your latest experience with us.
Customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers. However, we are regrettably unable to accept returns from orders placed on our AU website to our US warehouse, as stock differentiates per region. We do sincerely apologize for the disappointment and any inconvenience this may have caused.
We kindly suggest placing future orders on our US site, to save on shipping and potential return costs.
Hope this clarifies! Have a wonderful day!
With love, P&P xx
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